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January 2024 by Tina W.
I had insurance on my phones. I took one not working properly TO THE STORE and the did it wrong and cost me $275. I'm now looking for a different carrier.
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January 2024 by Cejas Stamey
Fast n friendly service
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January 2024 by Jessica S
Patrick gave the worst customer service, I just left the store without anything. All I heard was what I could NOT do, and what he didn't LIKE to do on our family's share plan. I just wanted to buy a phone outright and go home, but he seemed determined not to sell me one.
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January 2024 by Fallon Achas
We have multiple lines, recently added 2 more to our plan. When our bill arrived it was much higher than we were quoted. The sales rep that helped us wasn’t in the day that we stopped in so we were told he would look it over and get back to us the next day. He never got back to us, which is disappointing.
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November 2023 by DANNY HIGGINS
They were very helpful on getting my daughters phone to work.service was great.there was no wait.very clean store
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November 2023 by Emily Boring
We have been with Verizon for over 20 years to pay more than a car payment for our monthly. Due to them monopolizing the market, the costs to have a basic need is outrageous. They Nickel and dime you for any of their services and the guy we met with today was literally the rudest guy in new blance shoes I’ve ever met.
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September 2023 by Rebecca Landfare
I had a terrible experience with Elijah at the store on 153. He was rude and unwilling to answer any of my questions. He kept on spouting nonsense, trying to make me feel stupid. He gave me quite a bit of false information in order to try to get me to spend more money on unnecessary things. I left feeling frustrated and confused. I will probably never go back to that store.
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September 2023 by Joshua Ligon
Absolutely thrilled with Chattanooga’s Verizon store! Walked in with a question, but the manager went above and beyond, helping me save money in the process. Outstanding service that I highly recommend!
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August 2023 by ELIZABETH CREASON
Cameron was extremely patient and went above and beyond to ensure I left the store with everything I needed yesterday! Provided multiple options for solutions to the problem I came in with (which was my fault), and he found a solution that worked well for me at the best possible price. Excellent customer service, he is an asset to the store! Alex was helpful, as well. Thank you guys!
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August 2023 by john rhoades
Saw that add about getting the nfl package. Went into two different stores and got told two DIFFERENT answers on how to get it. Called the service number and talked to two different reps who told me all I had to do was upgrade my plan. I did, did not get the NFL package redeem code. Once I called in AGAIN, I was told that upgrading my plan did not qualify to get the NFL package. Now I’ve been charged more for nothing. I even have it written in an email stating that if I upgraded my plan I would get it. They are not honoring what was sent to me from a version rep.
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July 2023 by Ethan Toise
Waiting in store for 2 hours. All they had to say was my phone chip was AT&T, but they would rather me buy a verizon chip for hundreds more dollars from them then simply tell me to go to AT&T right across the street - WHO ARE AMAZINGLY BETTER AND ONLY TOOK 5 MINUTE SETTING ME UP! GO THERE INSTEAD
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June 2023 by Jennifer Abbott
Our experience was amazing. Ricky helped us get squared away and all the issues from online we had. Ricky fixed them all. Great experience. If you need help at Verizon ask for Ricky. He will get you squared away in no time.
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May 2023 by Marisa Huckabee
Had to call to switch my phone number to a different phone and the woman who helped me was very nice and eager to help. I think Erica was her name. Made the process very easy and quick and was happy to explain things.
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May 2023 by Lucinda Boyd
Cameron is the absolute best! Helped me add my watch to cellular. Wonderful personally, very informative, and took 10 minutes! Would highly recommend
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May 2023 by Little Skittles
Had some network connectivity issues that were quickly resolved. Not busy at time of visit, so was in and out in less than 5 mins.