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March 2024 by Melissa Y.
There has been a problem with this Publix 1% milk for the past 3 months. I get mine through INSTACART and I have had to get refunds/credits 8-10 times at least. Even though the date is OK they still taste terrible, sickeningly sweet and spoiled. This has happened 2 times this week alone and I am so fed up with it. I can't believe I'm the only person noticing this. Has anyone else had this experience recently? Publix needs to look into this. Is it a refrigeration problem? Are they dated wrong? Have they been left out of the cooler too long before stocking? Is this a glitch where the milk is shipped from? I hope they will try to identify & correct the issue.
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November 2023 by Cody G.
did a mobile order for sandwiches in the deli. Said order would be ready at 7:10. we showed up a little early to check on our order and we were rudely told by a deli worker that it hadn't been started because it was scheduled for 7:10. I was called at 7:08 and was told that they didn't have the bread or other things to make our sandwiches. the man on the phone was extremely rude. we were standing at the deli and waiting for our sandwiches and didn't know we were standing there. he slammed the phone down when we were done talking and went back to making sandwiches with gloves that he had worn when he answered the phone. Needless to say, we did not get our sandwiches after all of this. Could not recommend a deli less
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April 2023 by Bryant A.
Absolutely the worst bakery ever, it's happened to me 3 different times and I have no clue why I keep trying! I've ordered a cake paid for it and every time I go to pick it up it's not ready. They have no idea or records of it even with receipt. They give me my money back but hey I NEED MY ORDER!!! So frustrating and there's always kids working! What happened to adult supervision?
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October 2022 by Laurie D.
I really enjoy going to the store. It is clean. It smells good. The folks that work there are helpful. The check out clerks our polite and friendly. Today I had a really good experience as I had left the store with a cart full of groceries. This young man came up to me and said "I will be happy to help you unload your cart." I said, "you certainly don't have to. I usually say no, I don't need anything. But since you are outside already and you probably would like to bring my cart inside, why not?" This young man said, "it would be my privilege to help you. I really enjoy helping people. I would be happy to unload your groceries." I said, "how can I turn down your help?" He said, "I really love to help people and I am happy to help you." With people like him, the grocery shopping experience is very pleasant.
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August 2022 by Patrick P.
All I needed was milk and they had it! We are in from out of town staying at a friends house and with our family of six we went through everything they had pretty quickly. There was somebody else getting sushi there and they said the sushi was pretty good. The store was clean and looks really nice. I just came in and out and left so there's not much else to say.
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November 2021 by Maria P.
I have to say. I always have a good experience at the Cassandra Smith Publix in Hixson but today was exceptional. i was at the store around noon. Not only was everyone friendly, they had an air of joy about them. From the people stocking the shelves, to the cashiers, baggers and even the butcher - everyone was helpful, efficient and happy. Thank you Publix!
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October 2021 by Alex P.
They catered our 3 year old's birthday party and WOW. The food blew us away. Everyone at the party was extremely complimentary and the ordering/pickup process for the food and cake was extremely easy. Love love love!
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March 2021 by Heather A.
Cleanest grocery store inside and out. Very kind, pleasant helpful employees and managers , huge selection of quality products and delicious daily soups and hot deli items offered. Love the quality experience here.
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September 2020 by Eric S.
I had a great experience shopping at this Publix. I have been shopping at Publix since the 90's in Land '0' lakes FL and this location lives up to my high standards. The store was immaculate, all employees were using socially distant measures. I will surely shop here in the future.
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April 2020 by Brent R.
My wife and I came in on the 28th of March to pick up some subs and did not have a pleasant experience. We stood at the deli counter and were passed over by two associates and not acknowledged by the deli manager. When someone finally came to help (or so we thought), she began to help another gentleman who had just walked up to the hot food counter at the deli instead of us who she clearly looked at two times before assisting this gentleman while she was restocking the food. We began to become agitated and it started to show. That's when Hannah came to the rescue and saved the experience. She made the subs exactly how we preferred as if she could read our minds! She asked questions of preference every step of the way when making our subs and kept apologizing for the lack of attentiveness her coworkers displayed. She was a true professional and we will be calling ahead to ensure she is there before we buy subs from now on! Please go see her and have an equally great experience! Publix give this woman a raise!
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December 2019 by Mike T.
I like Publix better than the other super markets in the area. Large well lit stores, abundant parking, courteous service.We have been to downtown and Hixson locations, both are excellent.
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November 2019 by Paul S.
I will start by saying that I have always been a huge fan of Publix and was thrilled when they finally came to Hixson. The staff at this store are all super friendly, and the store is always remarkably clean. However, in recent weeks/months, there has been a noticeable decline in the stocking of products. On numerous occasions recently, I have gone to pick up a rotisserie chicken in the early afternoon, and none were on the shelves. Publix had the best steak selection in town, but recently that has changed as well. Often the selection now is very slim. Again, this is occurring in the early afternoon before the heavy after-work traffic occurs. On more than one occasion recently, they have been completely out of Mayfield's milk. (And no snow was in the forecast!) My husband even took a picture of the empty milk case for verification. In the early days of its opening, I would have routinely given 5 stars and would brag openly about my Publix Store, but something has definitely changed in the last year.
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October 2019 by Allison C.
Can you be in love with a supermarket? If so, this is mine. The store is bright and cheery from the moment you walk in. The cleanliness of the store is top notch as well as the friendliness of the employees. If you can't find anything, they're always willing to go above and beyond to help you find it, a substitute or order it for you.
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May 2019 by Sara L.
We ordered our wedding cake from the bakery. Delivery was prompt and easy. The cake was gorgeous and exactly what we wanted. We ordered a "1/4 red velvet sheet cake" just in case we needed extra for a guest. Publix turned it into an amazing Groom's cake. We cannot say enough good things about our experience!
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March 2019 by Sarah Z.
This store has everything. Keep in mind, it can get pricey ---so go when they have a lot of buy one get one sales. The ads run each Wednesday and you can see if they have anything that you like or need (buy one get one). Super clean store and helpful staff. Their customer service is excellent. Also, they open at seven am.