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July 2023 by Bonnie
Absolutely terrible company!!!! The owner lives in Florida, and she literally could care less about her deceitful company. I spent thousands of dollars on 4 windows, and within a few months, 2 of the windows had seal issues. The windows are supposed to have a lifetime warranty. The owner, Jessica, has given me excuse after excuse. After approximately 5 months of excuses, she informed me that she needed a number from a sticker that was inside the window frame. I gave her the numbers. It has been 6 months, and I still don't have the replacements! She continually makes excuses. " They are on backorder." "They need to be painted." Etc etc. The "good" reviews on their actual website are written by their relatives and employees. George Conway, and George C, who posted 2 reviews, is their Sales Manager! Avoid this company!!! They are liars and crooks!!!Service: General window replacement
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June 2023 by Scoggins Family
I ordered my windows the first week of November 2022. It is now Friday, June 16, 2023 and they have still not delivered my windows to finish my house. They have held me up for months and I cannot get my framing inspection until all my windows are in. Very very very disappointed!
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June 2023 by Elmo Scoggins
They are never in the office and it stays closed. Have been waiting for two windows for months to complete my project. I do not recommend doing business with these people at all!
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August 2022 by Lisa Bohnwagner
Buying wondows these days is kind of like buying a used car - you just don't know... but I'm very happy and impressed with Window Depot. I bought a 1990's mobile home and needed to replace all 17 windows. From start to finish, it was an easy and straitforward process with Window Depot. Firstly, being in a rural location (on Sand Mtn in AL about an hour from Chattanooga), it was difficult to find a window company to help me. The receptionist told me it would be no problem! She said a salesperson would get in touch with me. On the phone the sales person explained the process, approximate cost, etc. She was very down to earth, knowledgeable, not salesy at all, and the price was great! Next, she came out to measure, showed us a sample window, and gave us more info & details. She said it would be 8-12 weeks for delivery/installation. Seven weeks later, the installer called to arrange installation. Again, a very professional, down to earth person. The installation team (head installer Andy & 2 assistants) arrived early, worked late, installed everything beautifully, and cleaned up beatifully too! In a time when everything seems to be getting worse, Window Depot really stands out for price, quality, and superior service!Services: Double pane window installation & replacement
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May 2022 by Debora Markham
The did a great job! We had the windows installed in March. Replaced the 1960 windows single panels and the noise reduction is a lot better. Also helped for the heat in the winter. You need to request Andy. Did an amazing job on the caulking. So perfect. Love it. So we went with the gutters with them as well. Great job! Ask for Jay. Great price. They will not disappoint. 5 star in our books. Thank you Window Depot. The Cox's. Red Bank tn.
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November 2021 by Jennifer C
They are very courteous. They came out quickly to give an estimate. When the work was completed they cleaned up the area. Just all around nice staff!!
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March 2021 by Retta Adams
On January 28,2021, Windows Depot efficiently and neatly installed 7 windows in the home we have occupied for 54 years. We trusted the new windows would eliminate the huge condensation problem we were having. The new windows are moisture-free ( of course) but an unexpected bonus is that our other windows are now moisture-free also!! Thank You, Bobby, and Window Depot.Service: Window installation
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January 2021 by Donna Griffith
Window Depot had previously replaced some windows in our mid-century house. They did a nice job then.This time we had shopped around for siding and gutters. They gave us the best value. My home looks great and is better insulated now. They were truthful about timing. The installation guys were professional and cleaned after themselves. They talked to us with Amy questions and particulars. There were no surprise costs. They even allowed us to change the color of the guttering on the last possible day - no problem and no additional charge.I will be calling them again when it comes time to replace more windows. They do wonderful work.
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January 2021 by Buddy Griffith
These guys have done windows siding and built special barn style doors for me. Each crew that came out did an absolutely fantastic job and conducted their self in a professional manner. The salesman Drake they only sodas what we wanted. Pricing was fair and much better than the three estimates I had. In short I would recommend these guys to anyone and would use them again if the need was to ariseServices: Door installation
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January 2021 by Pia MacDonald
Window Depot installed 10 Windows in our home last year and the last 5 recently. They have the best prices in town. From their salesman to the installers , they are professional in every way! They showed up at my house to install my windows at the exact time that they said they would come. I was pleasantly surprised. They also cleaned away any mess very thoroughly. I love our new windows!
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January 2021 by Justin Hess
Avoid this company like the plague.Their salesman Zac sold my wife on “custom doors”. As you can see by their standard door measurements, and yet he was still confused on what number to write on the billing invoice they are actually very standard doors, nothing is custom, perhaps custom ordered, but they’re very standard.We have a 110 inch frame. And they expect us to buy “custom doors built to size” while having to enclose the frame on each side by 8 inches?!?Pretty sure custom built means it should fit without enclosing modifications.I’m not sure if they plan on putting a pot of gold inside the frame, but the exact same doors can be bought at Home Depot for $1200 and installed for a lot less than the price here.Upon doing research and taking this all in I cancelled this order. They then tried to bully us saying “we signed a piece of paper agreeing to buy these doors”I guess if this company wasn’t such crooks I would be willing to do business with them. But under the circumstances only a fool would pay this price to have 2 standard measurement doors put in.Avoid this company.I’d give them negative stars if possible to protect further consumers that do not have an understanding measurements and installation pricing.Go with Home Depot or Lowe’s.Window Depot apparently takes pride in trying to ripoff Veterans.Sadly I can’t post a picture of their paperwork here, but you can see it on my Facebook review. Unless they decide to delete it.
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July 2020 by Russell R.
They're charging $120 over MSRP for a nickel boron bolt carrier group. That's says all you need to know about these guys.
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April 2020 by doug H.
Job was well done and follow up was good.
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January 2020 by Barbara Oneal
The sales persons were friendly and informative. Scheduling the window installation was prompt. The installers would call about any delays. Their work was professional and they cleaned up daily. I would highly recommend them.
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December 2019 by J Hutchison
No issues at all. The salesman was great, the installers were great, and the windows and trim look better than I thought they would. The Mi brand window frames are a little "chunkier" than others I've seen, but they're definitely solid. Their final pricing was almost half of other estimates, but I don't feel like quality was any less. The only thing you'll want to be aware of is that they custom measure & order your windows, so there's going to be a wait. I also took before & after shots of the biggest window they replaced for comparison.
