The Upper Cumberland Federal Credit Union is praised for its exceptional customer service and friendly, helpful staff. Customers consistently feel valued and appreciated, regardless of their attire or appearance. The credit union's staff, including Sandy, Kenzie, Shayna, and Christy, are described as kind, non-judgmental, and always willing to assist with any inquiries or transactions. The credit union may not offer the full range of services of a large bank, but its personalized attention and responsive communication make up for it. Customers appreciate the credit union's transparency about planned outages and maintenance, allowing them to plan accordingly. Overall, the Upper Cumberland Federal Credit Union is commended for its dedication to providing a positive and supportive banking experience for its community.
These folks are the kindness, least judgemental folks in the business. I always feel like an important customer. Whether I walk in wearing sweatpants or my Sunday best. Thank you all for amazing customer service!
October 2023
Very professional, promt, and courteous. Excellent experience!
August 2023
Awesome staff and always polite. Highly recommended
