The Upper Cumberland Federal Credit Union is praised for its exceptional customer service and friendly, helpful staff. Customers consistently feel valued and appreciated, regardless of their attire or appearance. The credit union's staff, including Sandy, Kenzie, Shayna, and Christy, are described as kind, non-judgmental, and always willing to assist with any inquiries or transactions. The credit union may not offer the full range of services of a large bank, but its personalized attention and responsive communication make up for it. Customers appreciate the credit union's transparency about planned outages and maintenance, allowing them to plan accordingly. Overall, the Upper Cumberland Federal Credit Union is commended for its dedication to providing a positive and supportive banking experience for its community.
Awesome service, very polite, looking forward to being a member
June 2024
Absolutely great people to deal with.Very friendly,they know their business,we were in and out very fast.Kirsten waited on us and she was very efficient,very friendly and nice.We love Upper Cumberland and look forward to using their service in the future.
June 2024
Everyone was very helpful, professional and friendly.
