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January 2024 by Major Layton
@kayla Cunningham i agree ! Shame the store hasnt even offered an apology i can probably walk right past this place and on to a store that treats me as a human
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December 2023 by Misha Petrov
Polite and helpful staff, great clothing
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November 2023 by Chapel Pack
One star is way too many. Stopped in to buy a couple sweatshirts and was expecting to pay around 50.00 each as I have in the past. Absolute JUNK! Paper thin, twisted and made in Cambodia and Pakistan. I literally looked at, at least 30 items before leaving the store disguised! America should be ashamed!
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October 2023 by Stormy Jones
9/14/2023 David was amazing! So helpful and went out of his way to make sure I used all my rewards. Could not have been better Customer Service and that is RARE today!!9/23/2023 Update: went back today with my kids and today Leon was the star. He was patient and helped me navigate my rewards & coupons to make this the a great shopping experience…AGAIN! Thank you AE!
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October 2023 by Nicole “Nikki” Thompson
I don’t shop here often as I prefer going to Nashville malls instead. This particular day I went to look for some hip teen clothing. Firstly, I am not greeted and proceed to look through the wall items and pass by two employees having off the clock conversations. I walk along to see some jeans and cargo pants, but being as though I didn’t get greeted I pick a few items from the clearance section and went to the Aerie side where I was introduced to some sales by Makayla (hope I spelled it right) and she helped me pick out a pair of undies that were on sale. I checked out and left.Unless I have to do an exchange I will not patronize the store again due to the lack of customer service. I did not feel welcomed.
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August 2023 by Kayla Cunningham
If I was able to write this place as a nothing I would have but since I have to post at least one star. I give them one I have been a fan of American Eagle my whole life. In fact, it's my favorite place to shop so I go in there today to get my son some jeans. I had been shopping online prior to this and seen the deals. Which said pick up at location anyway so I am greeted by this. Miserable, rude, stuck up, lady. I did not have plans on doing a review on this place. But after the way she acted, get left me. No choice, she first off. Didn't want to honor what the website said. Number two, she ask me about 15 different times in a very smart Alec way. Do you need help with something? Do you need help finding a size for something? And it was not nice, not even a little bit. Then I'm obviously in the Men's clothing section and I am asked. Do you want to try something on? I don't mean this in a hopeful way. I mean in the worst rudest way as if I was shopping for myself After how rude she was to me. I told her that I was a local Guide for Google and I would be reviewing their store. Immediately her tone of voice changed so then before I leave. I go to Snap a couple pictures because there was a table that had a sign that said by one. Get one free or something like that it definitely Was miss leading. So anyways, I go to Snap a couple pictures of the store. She's like excuse me. Can you yes, who can I contact about this about? You know wherever you're doing this. I said you can contact Google. She looks at me when she's like. Where's this going to be? And I was like on your website, the American Eagle website. She's all like, upset and p***** off long story short. I will probably never return to my favorite store. You know, a message out there. 2 people who think they are better than everybody else. Honey, it's called integrity. Do the right thing even when people are not looking as in treating others. As you would like to be treated very disappointed in American Eagle..
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April 2023 by BloxxerXY E
Neat place, though stuff was a bit 'spensive but I'm sure its all for good quality
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September 2022 by Cierra Hernandez
I went to return some jeans and according to the return policy they don’t have a limit. The two girls that were “helping” me acted stuck up and weren’t helpful. The items were still in good condition. Called the store before going and they said they could do the returns. I have receipts also. Employees really seems to not want help anyone.
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April 2022 by Zoe
I went here a couple weeks ago to buy a new bra as I outgrew my old one, and the employee was extremely friendly. I was hesitant to ask to have my bust measured because I'm a transgender woman, however my worries were unfounded. The employee was super helpful, even offering up different options on design, comfortablity, and pricing on various bras. Definitely made my day.
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February 2022 by Samantha Greenhill
I’m not a big review type of person. But the past two times I’ve been here it’s been a great experience. The employees are always so incredibly nice and so helpful. Everyone there gives you the type of customer service you wish you could get at every place you go.
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October 2021 by Katrina F.
I just had an amazing experience, I've been shopping at Aerie for years. All of the garments I have bought are high quality and comfortable. This last visit was the best experience I've ever had at a Aerie, normally the employees are polite and helpful. Trinitee was above and beyond, she wasn't just helpful but pointed out things that I had been on the fence about getting but absolutely love. I now have the most comfortable leggings (with pockets) and warm hoody and everything fits wonderfully. Trinitee had a great attitude too, as if the only thing she wanted to do was be helpful. I will definitely continue to shop at Aerie.
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August 2021 by Amanda Fenn
Staff was very helpful, it's just a bit pricy there
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July 2021 by Sammi
I went in today not really expecting to buy anything. I have a really hard time trying on clothes and being happy with the way they look on me so I usually don’t bother. I started looking through shorts trying to find a size 12 & Jinger asked if there was anything she could help me with. I told her what I was looking for and she held up a size 10 after asking someone to look in the back for a 12 and looked me all around & swore the size 10 would fit me perfect. Sure enough she was right. Something about another woman instilling confidence into another woman when she really didn’t have to just really made me so happy. Thank you Jinger so much & I will definitely be back in the future.
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June 2021 by Jessica Icenhour
Karly was awesome. I needed a new pair of the curvy stretches jeans in a size 14 which is very difficult to find in stores recently, and she was a huge help with finding what I needed. We were able to get me a brand new line of jeans and order my usual style to be sent to my house. Great customer service!
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June 2021 by lindsey burner
I have been to so many American Eagle stores and this by far had the most friendly and helpful staff. Normally you get one or two associates who are helpful, but this store didn’t have any who weren’t awesome. Glad this is now my forever American Eagle store!
