-
February 2024 by Curtis A.
I'll start by saying that everyone who works there, that I have met, are very polite and courteous. So, I was looking to buy the lowrider ST for my wife. I was originally dealing with moonshine Harley in Franklin. My buddy happened to be in Appleton and told them I was looking for one and they told me they could easily beat moonshines deal. We verbally agreed on the price of the bike. That price was not better than what moonshine offered but I live in Clarksville and it would just be easier. Go in to do the paperwork. My wife was the applicant for financing and I was just co-signing. Thats what we wanted, that's what we told them, and that's how we filled out the application. But instead they took it upon themselves to only put me on the loan. Was a little irritated. Then we sit down to sign the papers and I noticed they had the bike for $1,000.00 more than we agreed on. Mind you, Moonshine provided a better deal than the number we verbally agreed on, so this was even further away from the deal I would have got at moonshine. Yes, I could have just walked out but I had already paid a deposit, it still wasn't a bad deal on the bike and I just wanted to get it done. Was just more irritated because I expect the price on paper to be the price we agreed upon. Was then told they made sure my wife's name was down for the HOG membership as the bike is for her and I already had a membership. Fast forward a week and I find out he didn't put her down for it, it went to me. I also had all the aftermarket products thrown into the loan. Ordered everything there. We took the bike because she didn't want it waiting at the shop for all the parts when she could be riding it. Was then informed all the parts were in so I made an appointment with the service department to get the install. Right after I made the appointment I received a call from parts informing me they forgot the add the tuner itself in the deal but did add labor. Now he gave me a discount on the tuner but that was still out of pocket money I was not expecting. More irritated. Went to pick bike up and found out they also forgot to add the extended cables in the deal since the bike got risers. That was an extra 515.00 straight out of pocket we were not expecting. I will still go there to buy apparel, buy A part if I need one, and will still take my RGS and my wife's ST there for service. No issue with service, service department is great, or the store itself. The store itself is set up really nice and they have a lot of cool events. I'm not at the point to where I would actively persuade someone to buy a bike elsewhere, but in a couple years when I get my lowrider ST to go along with my RGS, I will not be looking to buy at Appleton.
-
October 2023 by Logan K.
I went to Appleton and purchased a Harley I was told it had had an inspection that there was nothing wrong with it except cosmetics all the bike needed was a rider I noticed on the second day of having it there were wiring issues I brushed it off got it fixed after a week of having it I was broke down on the side of the road the mounts for the rear shock had completly broken as well as a number of other issues I took it to a certified Harley mechanic who said I was lucky I wasn't injured or killed riding the bike that it was very unsafe so I did without the bike for a few more weeks then I get it back and my next ride the motor blows up I haven't managed to put 600 miles on a bike I've had for months the first sales manager I dealt with completly blew me off and ignored me then I was assured the new guy was going to be helpful he told me they would help me get on another bike and now he won't answer the phone or bother speaking to me I would not recommend this store to anyone I've had nothing but bad experiences with them waste of time and money
-
August 2023 by Jennifer Sharpe Hillary
I fully appreciated the experience we had buying our bike at Appleton. Mac took great care in sales and Nikole and Red were so helpful in getting the whole family riding gear. They went the extra mile spending time getting a good fitting helmet for our kiddo. We’re very excited to be part of the Appleton HD family.
-
August 2023 by garrett poblick
Where do I start? Everyone here is awesome. Dwight, Jesse, Brady, Larry, etc. list goes on! They were nothing but helpful and probably the best experience I’ve had in any dealership of any sorts. I recommend Appleton to anyone looking for a Harley. I will only recommend this place to My friends and family looking for a motorcycle.
-
August 2023 by Richard Martin
This is the best place purchase a Harley. Billie is awesome to work with. I went to 9 different Harley dealerships from Ill to Fl. Billie and the crew listened to me and worked with me to find what I wanted.After such a good experience, I sent my son to purchase a new Harley. He received the same service as I did. This is a great family.
-
June 2023 by everett moorefield
As a member of a Local Military Motorcycle Association , we have staged many rides from Appletons. Mary Rose has always been amazing to us , she has always been incredibly helpful in our planning, her unwavering support of our local military & veteran community is forever appreciated. Thank you for everything Mary , we appreciate you and all you have done for us .
-
June 2023 by Scott Foote
Appleton is amazing! I have bought 2 bikes and numerous accessories there. If you are in the market for a bike, go see Adam Long! He is knowledgeable, friendly, and has the ethics and morals you are looking for to ensure you are getting the best deal possible!
-
June 2023 by Robby Baker
If you are looking to buy a bike look no further Appletons has you covered. Ask for Adam Long and you won’t be disappointed. Great attitude and very knowledgeable about motorcycles. No matter what I go there for whether it’s to buy new parts, apparel, or to discuss possible upgrading to a new bike Adam is always willing to take the time to point me in the right direction or show me the new bikes they have in stock. Appletons you hit a home run this guy. Adam has set the bar high in regards to customer service at Appletons.
-
June 2023 by Jacob Simpson
Billie helped me get on the bike I wanted, all while offering amazing customer service. She made the process easy and enjoyable. Couldn’t be happier with my purchase!
-
June 2023 by Gunner B
Billie has sold me 2 bikes, she is the main reason i deal with Appleton. Though everyone there is professional, knowledgable, and awesome people, Billy is my favorite to see. Whenever I call I ask for her first before anyone else.When it comes to Outposts, Appleton is always my go to.
-
June 2023 by John Massey
Listen, I've been riding for over 20 years. I moved here in 2018 and met Billie at appletons. She got me on the bike I wanted, no questions asked. I have since bought 4 others from her. She knows her stuff and doesn't play games and has always done right by her customers. Why do you think she has such a massive following and everyone that goes there only deals with her. Go see Billie, and let her get you on the bike you deserve.
-
June 2023 by Andrew Talbott
After a catastrophic engine failure on my Road King, Adam Long got us back on the road with our new Road Glide Limited. Awesome machine and even better customer experience!
-
June 2023 by Mother Munster
Billie Jo has sold me 2 bikes, and sold my fiancé his too! She is always so helpful, and makes sure I leave happy with something that fits my style. Larry is also very nice and gets all the paperwork done quickly, so I can get on the road. Definitely recommend Appleton's!!
-
June 2023 by Steffen Paustian
Here you go. If you’re In the area and have not checked out Appletons HD you got to and then you will have to ask for Billie! She sold me my first “big boy” bike and then I got a road glide and from the moment I got that road glide I feel in love with it and it’s all on Billie Pursley! Thank You!The Blue bike was my first one and the Road Glide with me is when I first got it and the last one with the pink is what she looks like now.
-
June 2023 by Cedric Bagwell
For all it's worth, I am not a motorcycle guy. Until I started seeing Sebastian's posts about the store, I had no idea this place was here. Creative and eye-catching advertisements is what led me to start following this place. Keep your eyes peeled for all the great events they have going on. You know it's a great store when all the employees look so happy to work there. Optics aside, the store has great deals. Under great leadership and marketing, Appleton is where its at!
