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December 2023 by Hilary Faye
Haley was really helpful and made the experience of getting a new couch very easy and stress free!
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June 2023 by Google user
This was the worst experience I've ever had. I purchased a beautiful bedroom set on Saturday (5/27/23) from the Madison Street location. It was scheduled to be delivered on Thursday (6/1/23) between 10a -2pm. I planned ahead and took off work for the delivery. I called the store at 2:30pm as I had not received a phone call or text about the delivery. I was informed that they were running behind because they had to build a headboard at another house. That was fine, but some notice would have been nice. They finally arrive at 3:10pm. After unloading the furniture they realized that they didn't have any screws to put the bed together. They left at 3:30p.m. and said they would be right back. It's now after 5pm no call, no text so I called the store AGAIN at 5:30pm and was informed that the delivery guys had left for the day!! They left my room a mess \\u0026 I had no bed to sleep on. I was not provided with a new time or date for the bed to be assembled. This was absolutely unprofessional and ridiculous. I have never had such a bad experience with a store before. I am highly disappointed at the lack of professionalism \\u0026 terrible communication.\\nI will never shop there again for anything nor would I recommend Babcock Furniture.
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June 2023 by terria blunt
This was the worst experience I've ever had. I purchased a beautiful bedroom set on Saturday (5/27/23) from the Madison Street location. It was scheduled to be delivered on Thursday (6/1/23) between 10a -2pm. I planned ahead and took off work for the delivery. I called the store at 2:30pm as I had not received a phone call or text about the delivery. I was informed that they were running behind because they had to build a headboard at another house. That was fine, but some notice would have been nice. They finally arrive at 3:10pm. After unloading the furniture they realized that they didn't have any screws to put the bed together. They left at 3:30p.m. and said they would be right back. It's now after 5pm no call, no text so I called the store AGAIN at 5:30pm and was informed that the delivery guys had left for the day!! They left my room a mess & I had no bed to sleep on. I was not provided with a new time or date for the bed to be assembled. This was absolutely unprofessional and ridiculous. I have never had such a bad experience with a store before. I am highly disappointed at the lack of professionalism & terrible communication.I will never shop there again for anything nor would I recommend Babcock Furniture.
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May 2023 by Perry Guilford
Bought warranty on recliner and it messed up right near the end. Went to store and a lot of details but Matt took care of our issue.
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December 2022 by Dawn Smith
Excellent customer service. The staff is patient and not pushy. Haley was very professional. We love our new mattress.
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July 2022 by Keith Czerepuszko
Bought a bed from them, and it’s two years old very beautiful trundle bed! It broke sad to say, and they said since no warranty was purchased, they can’t help me! Well I am disappointed will be having my uncle fix it! Only thing my uncle said is they are using cheap material to make their furniture so be aware before you buy!!!
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May 2022 by Bobby Davis
In early March 2022 we bought a bedroom set at Babcock Furniture, 700 Riverside Drive in Clarksville Tennessee. Estimated delivery on the paperwork was 2 May, a Monday. I called the week before and was informed there only deliver on Thursday and Friday. They rescheduled my delivery for Thursday 5 May and said I'd get a text the night before delivery. I never got the text but we still waited on the delivery day. I called to confirm delivery and was informed that they were not delivering because the bed was still on backorder and the system showed a new estimated delivery date which would be on 9 June 2020. The point is that after 2 months of waiting they didn't informed us of unavailability, rescheduled deliver a week out, then let us sit waiting on them and failed to let us know they were not comming. Of course they had no problem taking our almost $5,000.00 for the bedroom set. Unbelievable customer care.
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April 2022 by Michael F.
They have the worst customer service I've ever worked with. I tried reaching the corporate office as well, but they did not answer or return calls. Our order was delayed time and time again. Please shop anywhere else.
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January 2022 by Anthony M.
Customer service is horrible, I should have looked at yelp before buying anything from badcock, consistently tell untruths about my furniture, sorry I will not shop there again, maybe American or Ashley furniture, been waiting on my furniture for 2 months now
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December 2021 by Nautica S
DO NOT BELIEVE ANY DATES THEY GIVE! They tell you what you want to hear to shut you up !!!!!!!!! I am so disappointed with this company. I ordered my furniture, mattress, adjustable bed frame and mattress protector almost 2 months ago. I was told that the latest it would be here would be today may 8th. I called last week to make sure it would all be here before my surgery ( which I planned around my delivery so I could be comfortable) I got a call from there delivery yesterday informing me all they had was my mattress and when I asked them to talk to the store to figure it out he hung up in my face. I was told there was nothing they can do and that they will do there best to get the mattress frame to me before the 13th. Terrible customer service ( besides the sweet man David that talk to me and tried his best to help me)
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December 2021 by Elisha Lacefield (Tink)
Bought a bed from the the one on Riverside for my disabled son. Set up a date to get delivered to my son's house. They never showed up and I had to call them to find out what was going on. They set up a new date for delivery. It was about 10 days later. My son had to sleep on the floor on a matress for 10 days while waiting. Not sure if I will buy from them again. If they set up a date and can't deliver they should call you and let you know. The customer shouldn't have to call about the status of the delivery. I had to call them on my lunch break at my job. Very upsetting.
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October 2021 by Stephanie Norman
Had to come in to the store to fill out insurance paperwork after a house fire. Even though we were from out of town, Laura was a rockstar and made an already difficult situation a little easier to bare. Thank you to Laura and staff for helping us on the road to recovery! You are all awesome.
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May 2021 by Queen B
DO NOT BELIEVE ANY DATES THEY GIVE! They tell you what you want to hear to shut you up !!!!!!!!! I am so disappointed with this company. I ordered my furniture, mattress, adjustable bed frame and mattress protector almost 2 months ago. I was told that the latest it would be here would be today may 8th. I called last week to make sure it would all be here before my surgery ( which I planned around my delivery so I could be comfortable) I got a call from there delivery yesterday informing me all they had was my mattress and when I asked them to talk to the store to figure it out he hung up in my face. I was told there was nothing they can do and that they will do there best to get the mattress frame to me before the 13th. Terrible customer service ( besides the sweet man David that talk to me and tried his best to help me)
