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October 2023 by J.R. Cotter
Recently, we went in store and were the only customers, but it was clear the gentleman working was not interested in answering our questions about the different manufacturers or models and the features of the ones we questioned. Within the first couple of minutes,it was apparent that he did NOT want to sell us anything. Don't waste your time coming here. Hope he is independently wealthy because he doesnt need customers!want us there.
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August 2023 by Jessica Long
Great customer service- great quality and local. I love the bed my husband and I purchased.
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July 2023 by Yarden Pagelson
Friendly, good prices. Got a washer + dryer delivered and installed within a few days, when other, bigger chains offered a month. Glad to support a local business as well.
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April 2023 by P “Mrs.Cross” Cross
Great service. Got exactly what we wanted without overspending. Shopping & spending our money at a small local business helps our community!
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February 2023 by Luke Baine
Kevin and Tiffany were super helpful in my selecting a dishwasher. They assisted in navigating not only the different appliances available to purchase but also the different sales going on to help me decide which one was the best bang for the buck. I highly recommend Baldwins! Make sure to tell Kevin “Go Dawgs!”
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December 2022 by Gina Mullins
Great customer service from friendly, knowledgeable staff! They offer a wide variety of appliances in a clean and spacious store. With the overwhelming amount of options available, they help match you with the appliances that best suit your needs. No pushy salespeople here, just folks that genuinely want to see you happy with your purchase. Second time we've purchased from here. Great products + awesome staff = happy customer!
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November 2022 by Lennie Sims
Went in looking for a new mattress. Staff was helpful....when she looked up what I wanted, they didn't have it at the Clarksville store, but had only one in the Hopkinsville store. I asked if she could have them hold it, but she told me I could pay here if I wanted and get charged KY sales tax. While she was figuring it out, I did the math on my phone. When I handed her my card, I told her that her total was a couple dollars over. She said the computer figures it all out and ran my card. After asking how she (or the computer) arrived at that total, she tried using the calculator to show me. When it came up with the same total I did, I asked why the discrepancy. She said, oh, there's a $2.25 charge for the computer to store my information. I was never told this before charging my credit card. By this time, I didn't feel like the added expense of driving to Hopkinsville. So I asked her just to cancel everything and credit my card back, which she did. I told her they should put a sign up stating their extra fee. All in all though, she did me a favor. I went elsewhere and got a comparable mattress for $200 less.
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September 2022 by Al Lopez
They were so go to my mother in law that when our dishwasher went out, I never thought of anyone else!! No big box for us!!
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August 2022 by Mia Colleen
The absolute WORST company I have ever done business with. BEWARE they will NOT refund you for items they didn't even end up delivering to you!! Impossible to deal with, or get the problems (their problems!) fixed, and completely unapologetic when they screw up. Very condescending, super short, and just straight operating with sketchy business practices. Very rude to military members.DO NOT BUY FROM THEM!
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July 2022 by Wonda R.
The absolute worst store EVER. The people are terrible. They don't deliver the items you've already been charged for and are trying to take advantage of soldiers and scam them out of money!!! Do not shop here !!!!
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May 2022 by Candice W.
We tried to place a order online with Lowes but the inventory online didn't match inventory in store. We finally placed an order over the phone with assurances that the washer would be ready for pickup Friday (make that Monday, after calling Friday). Saturday morning, we drove into Clarksville and walked into Baldwins and walked out with a washer and dryer set. Owner was knowledgeable and helpful and we were pleased with price and products that met our individual needs. We will definitely start with Baldwins in the future. Thank you for a honest and pleasant buying experience.
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December 2021 by Laurie Alexander
You lost a customer today. I have shopped with you for years. How dare you make an assumption that I have COVID. Interrogating me on my health and delivery options at my home. It is none of you business Kevin. I was not aware of what you were doing Kevin. Yes beware, medical doctor evaluations are done with every appliance purchase. Unbelievable.
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November 2021 by William Carlisle
The salesperson was very knowledgeable about the different models and helped me select the best one with out trying to upsellme like Lowes
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October 2021 by Kelsi Merceri
This place is awesome! Up front about what’s available and whats not. Super nice staff! Definitely check them out !!
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September 2021 by AirAssaultTitan
Excellent location. Great store that has what you need at a good price. Got our king bed there much cheaper than other stores in the area.
