-
February 2024 by Lindsey Clark
Would leave a zero star if I could.Horrible experience at Best Western in Clarksvillle. Checked in to the hotel, in talking with the employee while checking in, she confirms I booked a 2 queen room - she gave me keys and we thought all was good. We got to the room and it had just one bed. Went back down and initially the employee said I booked the wrong room, said my reservation showed a double bed room - I pulled up my reservation that showed I booked a 2 queen bed room. She said they had no other rooms available period, not just needing to wait on cleaning but period. Even though I booked these rooms back at the end of November, there was a WWE event in town and the hotel preferred to give them rooms over the people who had already booked rooms, since we booked through a third party service and not directly with the hotel. So they had absolutely no room for us.What makes it worse is this happened to a friend we were meeting that was staying at the same hotel. She checked in the night before and was told the same thing, even though she had a valid reservation (through a third party site), this WWE event superseded her reservation and therefore they had no room for her. So I called the night before to confirm our reservation was still there, confirmed 2 queen room and the employee said yep I see it here.So during this check in debacle, I told the employee, I even called last night to confirm because our friend had this issue and she said really? I said yep.So they got the manager on the phone and she said when the hotel books these other bigger blocks (which why would they since people clearly have reservations and they don’t have the room) - if your party is less than 4 people and booked through third party, the system boots you from the room. Both myself and friend each had 3 people in our party.We had no notification by the hotel or third party service that our room was basically unable to be filled because the employee at the hotel said the system must have changed our reservation to a single double bed room.So on the phone with the manager - she said she would get us a room at a sister hotel down the street. She kept trying to sell us a double bed room but we said we paid for queens we wanted queens. She told me several times she was going to get me a major discount and “hook us up” so I was frustrated but happy I was supposed to get such a good discount.The initial room we booked was a 2 queen for a total of $144. She ended up getting us in a 2 queen room at the other hotel for $98 plus taxes which comes to $115. A difference of $29!!I said oh you said you were gonna give us a major discount - that’s only a $20 something difference. She said “$98!!!” And I said “plus tax you said is $115 so it’s only a $20 difference. That’s not a major discount to me.” But we took the room and went over to the other hotel and it was fineAfter looking later, I looked on the website of the hotel she switched us to, the posted site for our room in the hotels website was $98 so she DID NOT get us a “major discount” - she just booked us at a hotel where the room prices were lowered and pawned it off that she was doing us good by getting us a discount.Overall horrible service by all employees involved at hotel - you shouldn’t book our rooms when you already have existing reservations. Clearly they could up charge the rooms by giving them to WWE and that was their priority over letting the people that has already reserved keep their reservations.
-
January 2024 by Person Latina
I had high hopes for my stay with family at this hotel after reading the great reviews here. Unfortunately, it was not an experience at par with what I had read. We were greeted quickly and the employee answered my questions about the area. However, our queen bedroom was not clean. Bedsheets we’re dirty. Not only I could see the edge of the bedcover all filthy, but I could smell the lack of a simple wash of those covers. I even found a sock on the bed in between the sheets as I was pulling them up to get some sleep. I was so tired that I didn’t ask for a different room (it was also New Year’ Day and I had already had troubles securing a room at other places). Dirty room (not properly vacuumed) caused me to get a sore throat the following morning, but that wasn’t all. I went to shower in the morning and the bathtub was clogged. It immediately flooded so I had to get a really quick one to prevent the soapy water to be all the way up to my ankles. My mom had to wait for the water to flush out before opening the water again for her own quick shower.About breakfast— I had read that their breakfast was “above average,” and it makes me wonder what are people used to when offered breakfast at a hotel. It was a pretty basic breakfast, similar to what I have had at other places, except lower quality. What I mean by lower quality is that juice options are literally water with sugar and color. The creamers and utensils to fix my coffee were at a table far (like 15 feet) from where the coffee machine was at. Additionally, the microwave was not easily accessible. It wasn’t visible at all and it was located inside an adjacent room behind a door labeled as “Employees Only”. An employee was super kind in bringing me to the microwave, but it was definitely not something like the picture on Google. People with gluten sensitivity or Celiac’s Disease should be assured that there’s no gluten-free bread available, but we’re sadly used to that.I provided the property with all of this feedback and received an email apologizing and also wanting to make me think that I had stayed at a different hotel, but I am 100% sure that I stayed at the Best Western Plus Atrium in Clarksville, TN, and the photos confirmed it. I sadly won’t stay here again.Rooms: Filthy sheets, clogged bathtub… Wish I could upload the photos I took of this.
-
January 2024 by Nathan S.
Great experience overall. Friendly staff and great breakfast. Room was clean and comfortable.
-
December 2023 by Absolutely Fabulously
We got there 7 pm local time.We had to get the sofa couch set up and the room situated when the front desk calls and says we're thudding and being loud (room. 312) and that the people below us wanted to turn in. At 730.We have a toddler who just was in the car for 7 hours and he wasn't being quiet, but he wasn't stomping. He's 3.We also have someone in the room with a Prosthetic Leg who doesn't walk the quietest, but this is the 5th BW we've been in on the 3rd floor and have never had an issue before.We try to keep the toddler from running around.About 30 minutes later the front desk person knocks on the door saying we were too loud still. And that she can hear us in the lobby.Girl we're not doing ANYTHING.We got scared that they were going to kick us out for WALKING across the floor.We wake up and the kids in the room next to us were literally screaming(with laughter as they should) playing with I think their Dad.But yet WE WERE THE PROBLEM.We were tip toeing around at 8 pm. Pretty sure quiet time is 10 pm not 7.Why would you put a family of 5 above the lobby if we can't walk around.This was ridiculous and improperly handled by staff (she told us there were multiple complaints and people were leaving?) If we're above the lobby how are people leaving? Are the floors that badly insulated that you can hear WALKING?!Definitely not Kid Friendly OR Friendly with people who have Physical Disabilities.Rooms: Apparently they're paper thin flooring.
-
November 2023 by CBE
Newer well maintained. Comfortable beds. Breakfast was fresh and above average for a free breakfast...except juices were very watered down.Rooms: Good sized, clean and comfortable.Food & drinks: Above average breakfast. They have a cash bar in the lobby.
-
October 2023 by Linda Napikoski
In this convenient location near the highway and near Clarksville I had a clean and comfortable room.I was so pleased they had almond milk at breakfast! The staff were friendly. Easy parking. Will definitely consider stopping here again.Rooms: Clean and comfortable
-
September 2023 by wayne
The front desk staff was very friendly and helpful. The hotel lobby,hallway and room was clean. The bed was super comfortable. The only I would say is the fitness room needs attention some of the equipment didn’t work. I would recommend if you’re looking for an affordable clean place to stay.
-
September 2023 by Hadley Overcash
Location is great due to being just off the highway and within 8 minutes of many restaurants and stores. Rooms were clean enough to stay in comfortably, could use a spot check here and there. Breakfast (6am-9am)was the best part- Jimmy dean sandwiches, coffee machine and coffee pot, assortment of yogurt, waffle maker, oatmeal, and more... I enjoyed the fridge and MICROWAVE in the room! Extremely nice staff.
-
September 2023 by Deidre Velazquez (The Velazquez Brothers)
Motel was a comfortable respite from other motels we’ve experienced lately, in a positive way. Staff was friendly, front desk and breakfast staff. Room was clean, comfortable, kids enjoyed the pool. We’ll keep this place on our route!
-
September 2023 by jessica trowbridge
Ok so we showed up around 9 I saw online they had rooms left so I just waited to purchase till we got there. I requested a double queen with hide away in a couch. She gives us I think room 118 we go in and there's only 1 queen and a couch we informed her it was missing a bed lol she luckily had a room on reserved for emergencies but she hooked us up she then gives us room 310. We make our way to room unfold hideaway and there was a disgusting white sheet with stains all over it the cushion was torn and discolored but we had to grab more stuff from car on our way we asked for new sheets and blanket she said they weren't supposed to have them but she helped us out anyways. Our queen beds were so comfortable the room was nice n cleanRooms: The breakdown wasn't that good but can't go wrong with the Waffles. The last room we stayed in number 310 was good the queen beds were so comfortableFood & drinks: Not that good
-
September 2023 by Sarah Boulch
Not sure where all of the horrific reviews are, but I’ll tell you an honest experience that we had.When we got there the lobby floor and entrance was dirty. That was our first red flag and we should have just walked back out. When we got to our floor the hallway reeked of a wet dog smell. Our room smelled so musty we ran two or three cups of coffee just to make being in there bearable.I have a toddler so the first thing I always do is check the mattress and bedding. Unsurprisingly when I lifted the covers there was blood on the sheets. I’m 7 months pregnant and blood is a HUGE problem for everyone as it can carry tons of diseases.We called with our personal phone because our room phone didn’t work, again *so shocking*. They sent someone up that gave us all new bedding but they were out of the thicker blankets. I woke up at 3am and felt so disgusting that we left and continued our drive home. We have expressed how unhappy we were with the circumstances and were offered nothing but a mere apology. What a joke. Stay ANYWHERE but here!!! Shown in the picture is one of the blood spots.
-
September 2023 by Jason Howard
Want to give a big shout out to Amanda Wilson. Even though we did not pick her hotel for my daughter's party she was awesome in responding and making time to meet with me. Also their hotel is really nice :)
-
August 2023 by Marie Stelling
Kids were excited about the room, it was clean smelled ok had min fridge, kcup, microwave- no freezer in fridge. Pool was ok after I took the net to it to get all the bugs out, it was kinda cold but didn’t stop the kids. It is right next to a Sam’s so you can hear all the traffic at the pool.Bathroom was small but clean. Had a couple bars of soap, a small shampoo conditioner lotion and make up remover towelette. Cable had over 50 channels including hbo and Nick.Breakfast was no good, we got down there about 830 am, the waffle mix was out, potatoes were cold, the boys were excited about getting the last two chocolate milks.For the evening bar, no one even turned the lights on, I must say I didn’t ask but was kind of disappointed, from the pics it looked like my hubs and I could of hung out a little bit to get a break from the kids.Over all, staff was friendly, place was clean, disappointed in the breakfast, picked them because of waffles, could have went to holiday inn for the same breakfast otherwise. So the food/bar issue is my reason for a drop in the stars.We did walk to the local gas station for an ice cream and there’s other things you can walk to like the distillery, we didn’t go but is walkablePs- if you’re looking for a good place to eat, we had the best time at Caprigios Pizza. Kids said it was the best ever!
-
July 2023 by Linda Coon
We had a great experience. The gals working when we checked in didn't miss a beat. They were cleaning, helping people and setting up for their busy night. Your hard work didn't go unnoticed ladies. Great service all around! We will be back when we travel north again!Nearby activities: Plenty to eat and do nearFood & drinks: Had a bar, some finger foods, and a good breakfast
-
July 2023 by Jarrod S.
Never could get anymore towels, they never had towels at the pool, didn't have enough pillows for all their rooms, and the ice machines were always out of ice!! Do not recommend ever!!! Updated: Finally did get towels and the ice machine had ice this morning but only one is working.
