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April 2024 by Iris Alfonso
Most of the time, there is no one there to take care of banking needs besides the teller. I have seen a revolving door with the personnel, and most of the time, they don't even acknowledge you ( even when it is not busy). This bank is not people friendly, sending your needs to their corporate office and wasting your time. I am trying to be nice with 2 stars... but they have changed ownership and name and were about to merge again, so it's iffy as to their permanent residency in Clarksville .
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March 2024 by Chris Spivey
Zero stars
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January 2024 by Gary Singer
I don’t even know what to say about this thing. While the people are extremely nice, the foundation of this bank is horrible. They are now the only bank in town that is not open today. The roads are perfectly clear, and they are closed because of snow.
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April 2023 by NEIL GRIFFY
Sad just Sad.
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February 2023 by Joshua King
Only reason they get 1 star instead of 0 is because Google makes you put Atleast 1. Very unhelpful, I filed a claim for $1600 that was taken from my account through electronic fraud. Still haven’t heard back from these clowns it’s been over a month, when I was told it would be 8-10 business day. Anytime I call I’m either redirected instantly or spoked to rudely. I absolutely would not recommend this bank to anyone, I would trust a used car salesman before these jokers.
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February 2023 by Kim Pine
The employees have always been nice and helpful to my needs.
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November 2022 by Amanda W.
Why does it take over a week for a mobile deposited check to clear and be added to my account balance??? I have bills to pay, I can't afford to wait well over a week for my hard earned money, this is ridiculous! Fix it!
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November 2022 by J J
Need to close this Bank down, about as helpful as a glove on a stick. Much better customer service and pride in banking at any competitor. Don't waste your time here
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August 2022 by Baba Yaga
I've had alot of fraudulent charges on my account dealing with this bank 10+ in only a few years I'd look into other banks with better cyber security
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July 2022 by stephen brummitt
Closed the Waverly,tn branch with no type of notice.do not even have a atm within 30 miles. great service...RIGHT
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June 2022 by Pam Shortt
I started my account at first Tennessee in Murfreesboro TN. When it was changed to first horizon there were some glitches but the customer service was still great. I moved from there and have been using this branch and am very disappointed. I am going to move my accounts in the near future.
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May 2022 by Carlton Calcote
People are friendly but not effective. Asked manager to initiate a reverse ACH on a large unauthorized deposit into my account. I was told it would be completed in 48 hours. Waited 4 days and called manager back. Reply was to give it 2 more days instead of her calling the ACH unit to check on it. I waited 2 days then decided to call the main customer service number. Customer service said the ACH request had never been received, so Customer Service sent the ACH unit an email and said it would be acted on that day or by the next. Early on, I had sent requests by email from my account and to this day (8 days past) I have not received a response. I need a more reliable bank!
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May 2022 by Shawna Vargas
They should just shut this place down already. I keep over drafting and getting charged over draft fees because their atm doesn't accept cash and I work during business hours. I'm switching banks
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March 2022 by Ricky Henry
Short and sweet this bank is terrible customer service is beyond sad only one location in Clarksville have to go out of the way horrible place to bank
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March 2022 by Educational Consultant
I am down here in Tennessee for a family medical emergency. I went to a bank machine by a reputable bank to be safe and secure in taking money out. I withdrew money from the machine and received a receipt saying my money was dispensed - but it actually was not dispensed. I immediately contacted my bank who said it could take up to a couple weeks to resolve. I called the First Horizon Bank who said there was nothing they can do and I could visit the branch. I visited the branch and they said that there is nothing they can do … I have to wait for my bank to file a claim. I am left without my money and feel like a fraud has been committed by this bank.
