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November 2023 by Brian Banning
I’m truly at a loss of words. I have never had such a horrible experience as I did today speaking to Nicole.I was referred to Cherokee from a buddy (Randy) who uses Cherokee to manage his properties. I was looking for a reasonable apartment for my brother and his family. I went on to co- sign for them and then removed myself after a year.So they would have some sense of accomplishment. After the next year I found myself helping them again and coming back on the lease to help them catch back up. Of course there’s more to that story. Anyways, once my family moved out completely I went in to clean and repair many items per the move out check list.So approximately 20 ish days I called to check on the close out and refund. I was immediately transferred to a Nicole who said she would need to call me back in 30 mins. After 90 mins I called back and was immediately put on hold by her. Her attitude was extremely harsh to say the least.Once Nicole tuck me off hold for the second time, she immediately went into what I was being charged for. I was most definitely expecting to be charged for some items I didn’t want to fix personally. But I was not expecting her to start off with what I knew I had already done. She went on to say that the carpet hasn’t been cleaned, the screen is bent and the house wasn’t cleaned. O and a vanity door is broke.So let’s start with the carpet. I said repeatedly it was cleaned and a receipt was furnished to Cherokee. She said I don’t know if it was done, I don’t have access to the receipt I can only go off what she’s told by whom ever does the move out inspection. Like did you not hear me tell you that you have a receipt. I gave it to a lady at the front who made a copy of the cleaning receipt.Then the screen was bent. Ok the top of a screen was bent. There were vines growing all over the apartment and up the screen. You couldn’t even see the screen due to all the vegetation growing up the window and building. I spoke to Jessica approximately two months ago asking about the landscape and she said o we have pics and someone’s coming out to clean it up. ( I want to add that Jessy among the other lady’s in the front are amazing) Nicole kept saying is it on the move in list. Like no it’s not! Again, vegetation comes and goes! And clearly grew up after being there. So once they removed the vines, I’m left with a bent screen. And I’m to blame!?!From there I was told repeatedly that I was becoming defensive!!!! I’m mean I was told it to the point that I don’t even care about the money! I can ensure you of that! I did this twice to help family. And was simply calling today to ask about this matter and speaking to someone to inquire about them managing properties for me. I’m flabbergasted that a reputable company that was referred to me by a friend has such a person handling items like this with out any mind our voice of reason nor respect for anyone or the situation.Now does Nicole have a position in which she talks to people on a daily who trash apartments and leave them disgusting? Absolutely!, but for her to have such a horrible attitude to begin with and to follow through constantly telling a consumer or prospective client that their just being defensive is absolutely disheartening and out right disrespectful. So in my opinion Nicole needs to know the difference in someone being extremely irritated and disrespected. Versus being DEFENSIVE!Needless to say i feel completely disrespected!!!! I’m not your everyday renter, person who has no respect, character or integrity! I’m a very caring, loving, successful man. Who isn’t going to let such disrespect go unnoticed.I’ll be sure that the people I encounter, especially some of your clients know the way you treat “their” tenants, friends and family!
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October 2023 by Raeven Robinson
Nicole wrote me a letter saying I had 10 days to remove my car 6 days later a tow truck came and towed my car I’m 3 months pregnant my car wasn’t running I had plans to get it to a shop within those 10 days of the printed letter they towed it on the 11th my letter was dated the 5th when I called to get it straightened out she showed know remorse nor Grace continued to tell me it shouldn’t have been parked there and didn’t even acknowledge that I still had 4 days left to move my vehicle this is the worst rental property experience I’ve ever had Nicole is very rude and ghetto she talked to me very rude and unkindly you wouldn’t even have known she was on her job let alone a property manager she doesn’t deserve to be in her new position that she just acquired this year this property is very unprofessional and I have reached out to my attorney about this because they can’t just do ppl any kind of way specially when my whole building is empty so my car wasn’t taking up any room it’s was at least 5 other parking spot available at least until the 15th which they told me I had until. WORST EXPERIENCE EVER PROPERTY MANAGER FEELS SHE IS THE OWNER and can do what she want.
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October 2023 by Brian Rogers
Never got reminbursred for tge 2 floods and people going in and out the apartment while I'm not at home.
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October 2023 by Kerby West
Great place to work use thay work with u to try get u in a place unlike alot other places I would use them again if I needed to thay helped me out alot their sell team is excellent and very respectful too
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October 2023 by Shaunta Illgen-Rollins
Have lived in out rental house for little over 4 years, the staff helpful, since they moved locations it seems like a different atmosphere at the office. The things I don't like is when you have a repair they try to make you pay for it, Our carpet should have been replaced before we moved in but we have to have it professionally cleaned when it will probably be trashed out when we move. They keep charging more every time we have a lease renewal.
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August 2023 by Tristen Allen
Great options and great employeesAnd if anyone needs to know they fo offer section 8 homes just give them a call or go to there location
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July 2023 by Daniel
I have been a customer of and conducting business with Cherokee Property Management for about 3 years now. I’ve had nothing but consistent professionalism and positive interactions with the employees here. Jessica, Denise, and Nicole specifically have been very patient and tolerable of my abnormal work schedule and always find time to answer questions, handle repairs related to my rental properties, and maintain my financial transactions at odd hours and days outside the regular work week. This management group cares about their tenants just as much as their landlords as well. I have seen them go out of their way to handle tenants needs at all hours of the day and night as well as assuring both parties are satisfied with the solution to whatever problem arises. I will continue using Cherokee Property Management’s services even though I have moved away from the immediate area but I trust them fully to maintain and stay consistent with my business.
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July 2023 by Hannah Jones
Debra helped us find the best neighborhood to live in for our family.....*After move in- We felt tricked.Jesse was absolutely rude from day 1, no care nor respect by the way she talked to me- we should have left then.We called after just moving in about a giant piece of crown molding with large nails sticking out of it in our bush, I called and was told "I don't know what you're talking about, send pictures" waited, no response soooo we had to remove and dispose of it properly ourselves.The whole house needed cleaning WE had to do, we even had to put our screens back in.Our son got mites all over his body do to the filthy carpet, continuously being harassed about someone else banging on our door coming into our home to change the air filter (which if your an adult, clearly is not rocket science), the repair guy would rather sit in his van on Facebook (we watched him for more than an hour) than to do any "work"- I say that due to all of our floor molding were literally not attached correctly, sliding right off, nor was any other work we saw.3 trees fell onto our neighbor's house in November and sat there for 4 months until they decided to hurry up, cut it, laid down hay and moved another family right back in.Our family is completely done with this whole experience... BIG mistake for us to have thought this was a home.Lesson learned ✔️
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June 2023 by Jordan Jarrard
Moving to Clarksville from out of state, and Cherokee, and Ms. Denise has gone above and beyond to secure me a place. I would recommend 10/10 this company. I can't sign enough praises. Thank you for everything!
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June 2023 by Patrice Harris
Take pictures of everything, I do mean everything if you rent from them. I made a huge mistake by renting a house with them. Do not rent with this company. I’m still waiting on repairs. Horrible customer service. Lack of concern or care, not everyone lives in filth. Some of us do take pride in where we stay.
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June 2023 by Michael Hinds
Not the best service for renters in town. June 8 2023 Akers plumber has not fixed a clogged sewer line but sent a text to me saying work has been completed.
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May 2023 by samantha c
Denise was our realtor that helped us get into our place. she was very helpful and nice, and went out of her way to go show us a place with her phone so we didn't have to drive an hour and a half there. We found a place that was to our liking and price we needed and the company was nothing but nice to our needs and helped us wherever they could. We got approved fast and had no issues. I would recommend them 10/10
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April 2023 by Andrea Reams
Cherokee properties is greedy with overly high expectations. Jessica the property manager whom seems like a racist with her nose in the air. This place is greedy. I wouldn't give them one star.. DO NOT RENT FROM THEM. YOUVE BEEN WARNED.. ( I DON'T CARE ABOUT THE COPY AND PASTE REPLIES..I SAID WHAT I SAID).. DON'T RENT FROM HERE AT ALL. SAVE YOURSELF TIME AND MONEY..
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April 2023 by johncanfixt
There has been many things that we've needed over the years and we've been very lucky to have Ms. Barbara's assistants with anything we needed. Thank you!
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March 2023 by James Parish
I absolutely fully apologize, this was the wrong Cherokee rentals entirely. We are in Indiana, I did not see that your business is in Tennessee. Please forgive me, I will delete this comment when I see you have replied. So sorry once again, my apologies.
