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March 2024 by J B
Listen, I’ve been a Claire’s girl since the 80s. My kids grew up loving Claire’s as well, so I can say I’ve spent my fair share of time at different Claire’s locations across the country.Every time I walk in to the Governor’s Square Mall location, I get nothing but good vibes. They are friendly but not pushy. They let me know what sales or promos I might be interested in. The last couple times I’ve been there the Manager has been working, and she’s soooo sweet! She has the perfect personality for retail. If you’ve had a bad experience, just go in to this location, and they’ll change your mind.
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December 2023 by victoria winters
This Claire’s is amazing, the workers are so fun and nice. Love to take my kids here every weekend! Love claire’s! They are so attentive and helpful! :)
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October 2023 by Deborah Atwood
I had my 3rd hole pierced and a spider bite at the top of my ear. Bonnie was the one who pierced them. She gave me advice and her professional opinion when I ask for it. She knew what she was doing and made me very comfortable. She talks to you like a friend.I will ask for her the next time I go there. She made me feel good about myself and brave for trying something new. Thanks Bonnie!!
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July 2023 by Constance Smith
My experience at "THIS" Claire's was horrible! Although I have had more than pleasant experiences in Claire's before. The one and only employee in the store was rude and failed to provide the stellar customer service that I've become accustomed to, delayed giving helpful information concerning a return using a gift card, she so rudely gave a side eye(concerning me and my daughter) to an employer who was just come on to her shift. That person asked, " What's wrong with you, and why are you looking like that?" Her reply."I was hoping you could read my eye energy." Something to that effect. I'm from North Carolina. This isn't my base location for shopping, and it will not ever be when I visit the area again. The store had a bunch of over-priced dollar tree trinkets with horrible customer service. Once I got home, I realized the markers my daughter purchased for 14.99 too much. Some of them are dried up. I will return the 495 miles away in North Carolina this weekend (08/03) when I return to avoid going back .
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July 2023 by Oscar Alvarez
Morgan is a young very bright light in this location. We'll I formed about what is in her store. Watch out Claire's don't overlook her for a promotion and pay raises.
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June 2022 by Haley Merriam
LOVE this store! they have super cute things at such good prices! they have everything from hair brushes to back to school stuff! the employees are super friendly and will be willing to help you. they are required to wear masks and it’s covid friendly. i beg you to come to claire’s!
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June 2022 by Skyler Morales
Got my cartilage pierced here, paid 100$. The women who were there were unprofessional and a holes. They dont care about their job and you can tell. Very expensive for no reason, 10/10 wouldn’t recommend.
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January 2022 by Paxton Johnson
I got my cartlidge piercing here back in July, I wish I could have made this review sooner but I was waiting on it to heal. The location of the piercing already looked wrong and after taking the piercing out I was disappointed to see it pierced completely wrong. The piercer that day was incredibly, rude lacked good communication with my friend and I. After waiting for 30 minutes she decided to tell me we needed masks for piercings (their was no sign at the time) she then gave me a disposable mask and said I would have to share it with my friend. The whole process she was overly rude and extremely rough with my ear. I've gotten professional piercings at tattoo shops that were far less pain than what she did to me. Overall I should not have payed close to 80 dollars for a piercing done wrong. I would not recommend this place.
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December 2021 by Heidi Shank
They do not accept returns even if they are unopened. We bought something and realized it was wrong and went back in within 15 mins and no exchanges or returns.
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October 2021 by Benz Paneboun
Need to retrain on greeting and communicate with customers.
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July 2021 by Amber Zawisza
If I could give a negative I would! We stood in line for almost a half hour for my three month old granddaughter to get her ears pierced. Ashlee said she'd "be right back" she waited on some people at the counter and then we waited in that line so we can get service. she said she'll be back in 45 minutes to an hour for lunch??
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July 2021 by Tiatiana Clark
Why doesn't anyone pick up the phone? I'm trying to see if my order came in and no answer.I live 20 minutes away and traffic is horrible about time I get off work that's another 40 minutes.
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June 2021 by Bri Turza
The manager, Bri was very unprofessional, rude, and had a terrible attitude towards costumers as well as to her employees! Seemed as she was a very miserable human. We will not be returning again. I did not get the other ladies name, but she had burgundy hair and was very nice. I feel sorry she works for such poor management.
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April 2021 by Samandra Sigrah
Horrible experience. Waited up front where it says the line starts for ear piercing for 5mins and the employees even looked at me and did not ask if i needed help. When I went inside to see if I can get assisted it was an issue, then they told me I needed to look at what earring i wanted but I already knew because i was up front waiting. After i showwd her the earring I wanted for my daughter, she told me it would be $83 to pierce her ears. I never paid that much at clarie's and I felt like they just never wanted to help me in the first place.
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April 2021 by amy powell
One of my favs!!❤?
