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November 2023 by Cass Stew
I’ve personally known Tony Kennedy for over 30 years and he’s always taken great care of my cars. I know that’s how I’ve gotten so many years out of them. There’s no one else I trust with my cars. In fact, pretty much my whole family takes their cars to him and only him. So if you’re looking for someone who is honest and will get the job done right the first time, go to Crain’s.
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October 2023 by STACEY BARNES
Best repair shop in town. I recently had an a/c issue and called around lunch and they got me in the same day. I have since returned with another issue and received the exact same quick service. Was quoted 1300 from the dealership and Tony did same work for 300 and same day. I will not go back to the dealership and will only let Tony work on my cars. I highly recommend Tony and his shop for anything concerning car repair.Services: Electrical repair
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October 2023 by Michael Johansen
Crain’s automotive is a top notch mechanic shop. Called about getting my brakes looked at and they had me in the shop within a day and my vehicle back to me within 3 days (which they told me at time of drop off they would probably have to keep it a couple days) with fresh brakes. Never had a bad experience with this shop.Services: Tire rotations
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October 2023 by Donna Trice
We are a multiple vehicle family and Tony and everyone at Crains is always helpful and informative and get our vehicles right. Trustworthy and dependable no matter what the issues is with the vehicle and have been for all the years we have used themService: Auto battery replacement
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October 2023 by Abby Brown
The best place to take your vehicle, hands down. Excellent customer service, professional staff and lasting results. Would highly recommend!Services: Air & cabin filter replacement
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October 2023 by Lou Crutcher Smith
Incredibly rude staff. Fought on the phone with both the extremely UNPROFESSIONAL, RUDE secretary and even the boss. They accuse you of accusing them if you have any new issues with your vehicle and then promptly hang up. A guilty conscious maybe? Who knows. All I know is that we wouldn't trust them with a Fisher Price tricycle. Be sure to read *ALL* the reviews before you take your car to this business folks.Service: Transmission
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October 2023 by Megan McCann
TERRIBLE EXPERIENCE. If I could give negative stars I would. We have spent THOUSANDS of dollars at this establishment. I have NEVER had such a tooth and hair pulling experience. The first time we dropped off the vehicle apparently “all it needed” was a fuel pump and air filter. We pick the vehicle up and it messed up within 6 MINUTES of leaving the place. Was told “maybe just go get some gas??” which it had plenty of and that “well we test drove it.” Test drove it where? Around the parking lot?? I couldn’t go over 20 mph with a transmission full of water. If the vehicle had been inspected how was this not caught the first time? I had to pull off in congested traffic and *WE* paid to have it towed AGAIN to this place. We picked it up again today and now the fuel sensor is broken and the check engine light is on. The mechanic went out and started the car for us so he could well see the lights on the dash. No one said anything, no one even mentioned the gas light or the gauge even though it’s clearly visible and was sitting BELOW E when the vehicle is started. I rushed to the gas station because I was afraid I was going to run out of gas just to find out now my fuel sensor is busted. (which was working fine after the fuel pump repair.) We called once at home to let them know about the gas sensor & check engine light. The CSR was extremely rude to us. She even hung up on us. Any customer would be upset that TWICE we have had issues after picking up our car. NEVER AGAIN!!!
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October 2023 by mckenzie martin
Been several times and this is the only place I trust with my car. They are very knowledgeable on what they do and will not beat around the bush or try to sell you something you don’t need. They also worked in a timely manner and you can’t beat their prices!!!Services: Transmission
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August 2023 by LaToya T.
Super grateful to Crain's! Been here for a few years but never used a repair shop before here so when my car died last week I didn't know who to go to. I went to them because I pass there regularly and see they're always bustling with business. Nervously I place my trust and car in their hands and they did not disappoint. They were booked all week but she still squeezed me in. The repair was minor and so was the charge. I don't know anything about cars and they could've taken total advantage of me but they didn't. They got a fan and customer out of me.
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July 2023 by Hailley Griffis
Fantastic service here! They are speedy and friendly. Will be going back for sure!
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May 2023 by Tabitha
If I could give 100 stars I would!!! Bobbie has been amazingly helpful throughout the entire process, she even sent me reference to a cheap tow company. She explained everything thoroughly, very reasonable pricing, I for once don't feel like I'm being ripped off as a female in the car industry! Awesome job. Great customer service ?
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March 2023 by Kristen T.
I am from Terre Haute, Indiana. I was visiting Clarksville Tennessee for my son's High School baseball games. Two in Clarksville and 1 in Nashville. We came in on a Wednesday. My car started acting funny and all the dash lights were coming on and flashing. We went by the field first. Since I was having issues I dropped my son off to warmup, while I took the car to see what was going on. Made it to O Riley's and they checked it was the alternator. They gave me the price, gave me a jump and numbers of a few garages I could call. I left there and called about a rental until I got mine fixed. Since I was out of town and only had my bank card. That wasn't possible. Started driving to the hotel so I could call the numbers I was given and check in. Didn't make it, me and my daughter ended up in a bank parking lot. 2 miles to our hotel, and my son's at the ball field. When I went in to the bank. A young lady gave me her other halfs number. Said he towed vehicles to call him and he would help he tows for this company named Crain's. Not only did he come to hotel to pickup my key and then tow my car from the bank at 6:30a.m the following day. My car was done by 11a.m that morning and was good to drive Nashville for my son's 2nd game the very same day that started at 2pm. Id highly recommend this business! And Thank you Crain's Automotive! You were great!
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February 2023 by Kobe L.
Ive been having a simple issue that i could have done myself. I was at work down the road and they took it in as a walk in. I got there and they said they didnt work on my manufacturer but because it was a valve stem thats too easy for them to do! They could have replaced the entire thing and charged me $75-$150 that i was expecting. It wasnt full valve stem so it was just the top piece they changed out. They told me it was gonna be a bit of a wait. Came out to $20 and didnt even take them 45 minutes. Awesome fast service, friendly people. Me personally as a shop i wouldnt have touched my beater with a 10 foot pole. Very appreciative!
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February 2023 by Destinee Pierce
They told me my car would be ready on Thursday then prolonged it to Friday. When I called Friday to see if my car was ready they told me no and that it would be ready Monday. An hour later they called my mom and told her that the car was ready instead of me, which was 30 minutes before they closed. I tried to call them and pay over the phone at 3:47, and they do not close until 4. They did not answer the phone for me at all. Very unprofessional!!
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October 2022 by Deneshia Johnson
I am so disappointed in this business. I had bought a motor only to have never had it placed in my vehicle. Unfortunately, my car quit running again and I took it to another shop only to be told that I had the same motor (my new motor was never placed in the car) I know everyone is trying to make up for 2020 decline but don’t rob honest people in the process. And now I have repeat the process again. May this business reap all of their ill intentions and deceitful acts and no one has to suffer them ever again. And the one star is for how quickly they gave me my car with the old motor back ? I should have known that no one can put in a motor that quicklyService: Engine repair
