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November 2023 by Mary Spingath
I have been a good loyal customer here for years and years BEFORE THIS COMPANY EVER CAME HERE !! I NEVER EVER WAS LATE WITH MY STORAGE PAYMENTS. You see I m on social security I get my social security checks like clockwork. But they are in the middle of every month. So the company which was here BEFORE this one worked with me and pro rated my payments when I actually MOVED INTO THE UNIT . IN THE MIDDLE OF THE MONTH because that's when I got my check. NOW I AM LATE WITH MY STORAGE PAYMENTS EVERY SINGLE MONTH ! I CAN'T HELP IT ! BUT THIS STORAGE COMPANY IS SO BULLHEADED THEY WILL NOT WORK WITH ME ON THIS ISSUE . SO EVERY SINGLE MONTH I AM LATE . THEY CHARGE ME LATE FEES WHICH I CAN'T AFFORD EVERY MONTH ! SO I 'M PAYING TO THIS COMPANY FOR NO REASON $1000s EVERY YEAR WHICH I CANNOT AFFORD TO DO . SO NOW I GO WITHOUT EATING !!!!!!
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November 2023 by Corey Carroll
Deonia was great. Very easy process online and eas great to deal with. Won't use another place as long as I'm here in Clarksville.
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October 2023 by Vickey Barnes
Extremely happy with.. everything! The simplicity of being able to sort through options online while at home was nice since I didn't have to rush. Also, all questions that I had were actually answered with the info online.Kim, the lady in the office was so nice! Super friendly, knowledgeable, & polite.Facility was very clean & easy to navigate. I would highly recommend.
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October 2023 by Lily Woodruff
Donia, is so helpful she even shared some cool places to visit in Tennessee. I am from out of state so I don’t know much about Tennessee yet. She showed me all the units and helped me make the best decision on what would work best for me. 10/10 experience!
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September 2023 by KON- FI-DENCE
Deonia was very professional and polite. The process was really quick and simple. Great service overall 10/10.
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August 2023 by D
Robin, the gentleman who works in the office, is incredibly friendly and kind! He showed me my unit and answered any questions I had very thoroughly. Highly recommend!
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July 2023 by Eric & Trisha Butler
Set the scene: it’s 100 degrees and we’re moving our sentimentals into a unit because we’ve sold our house. We’re hot, tired, stressed and we’ve been fighting over which direction to stack boxes…Enter Robin. His kind and pleasant personality was one of the nicest things that happened to us this day. He’s extremely efficient, knowledgeable and helpful. So glad we chose this storage facility and feel good about leaving some of our most treasured mementos there. (Nothing of monetary value, pictures and baby books ?)
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June 2023 by Amanda Turnage
Robin was very helpful. He also has really great customer service skills. Made my storage renting experience fast and easy.
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June 2023 by Cassandra Lane
Robin was the best storage person I have ever encountered. He was kind, honest, and open to any and all questions. He showed me the unit to make sure it is what I wanted. And assured me that if at anytime I change my mind about the unit I can upgrade or downsize. He was happy go lucky, positive attitude, as helpful as anyone could be.
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June 2023 by Tomas Centeno
Clean facilities and storage, odor free and safe. The property manager, Robin, is exceptional and professional. Units are regularly maintained for pests and bugs, easy to access location and currently upgrading security. Great prices and highly recommended for any storage needs.
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June 2023 by Michael Vogel
Reserved a unit at this place, they called me quickly and got my information to get it setup in the system. When I arrived a few days later, Robin was courteous and showed me the unit the before I was renting just to make sure it would be an acceptable size and work for me. He explained the guidelines and offered me a bottle of water. I haven't dealt with many storage units previously but if my interaction with Robin shows me how this location serves its customers, I don't think there will be any issues or concerns.
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June 2023 by daniel jimenez
Ms.Erin was very welcoming and pleasant to work with. Great atmosphere and excellent customer service. This was our first storage place we looked at and because of the superb service Ms.Erin provided there is no need for us to go to another location. I highly recommend this place.
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June 2023 by Kaitlyn Mclean
Really wonderful. Robin time to show me my unit and make sure it was the right size for my needs. Really sweet and kid man!
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May 2023 by Justin Sasso
Shiela and Devina are a pleasure to work with and made the process of finding a unit simple and easy.
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April 2023 by Joe
Good storage building, nice manager.The one star rating is for their billing department. My unit was overcharged for insurance $36.00. I have the "DECLINATION OF PROTECTION PLAN AGREEMENT" signed on August 16 2022. I was overcharged for 3 billing cycles. Still no refund or credit to my account as of this posting. Will update this review if and when this is resolved.UPDATE: It's 7 months later and finally resolved, the young lady at the office filling in for the site manager had it resolved in one day. I will change the review from 1 star to 4 stars overall.She should get 5 stars. US Storage would do well to retain this young lady. Thanks
