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“Excellent customer service. The team - Ben, Jen and Rochelle were very accommodating and went above and beyond to make sure all of our requests were met. They took time to answer our questions, and provide helpful recommendation. Highly recommended and will definitely be our go to place to all our furniture needs.”
“We are so very happy with the service we get. Kemuel Gonzalez is very attentive and always finds us what we are looking for. We won’t get furniture from anyone else.”
“David provided superb service. He was very knowledgeable about the products, adequately answered my questions, was professional and personable. I will do business at this location again.”
“Shout out to Justin and the rest of the team! We went in with an idea of what we wanted and left with something completely different. They provided us with great expertise and customer service!”
“Isaiah did an amazing job at helping us find the perfect mattress for us. As soon as we came through the door we were greeted and asked what type of mattress we were looking for. They pulled out different mattresses and took their time explaining the differences to us. We ended up leaving with great customer service and a new mattress we both like. There were also many great options and deals to choose from.
We thank you for all your help today.”
“Jessie Strother was our sales person. He guided us through the the floor to select the matress that best suited our budget. He patiently explained the makeup of the mattress so we could best choose the firmness that we like. He did not push us during our time of making a decision. He even gave us a better walk away price than the original one. Was our first mattress in years and what a wonderful buying process with Jessie!”
“If you need a bed this is the place to come to Mattress By Appointments they will get you to sleeping better. Make an appointment and come on by tell them Taye and Marcus. They go over and beyond”
“I went in looking for a mattress and my sales person Stephanie Kennedy was amazing! She was so very helpful & patient! I left with purchasing a mattress & a beautiful recliner!”
“Was visiting family out here and wanted to get them a dining set that would fit in their space, specifically w a table that had rounded corners so little ones don’t run into the pointy edges! Found the perfect mid century modern vibe dining set. Priced reasonable and offered delivery services. Was equally impressed w Denise Turner the salesperson. Greeted us kindly upon entry, directed us to the area of the store we needed and did not bother or “ over sale”. Good to have a neighborhood contact in the perfect place for future needs. Highly recommend 👍 10/10”
“We came to the store to look and try a memory foam bed and initially had sticker shock of the high-end mattresses up front of store. I know shopping online showed the one we wanted which was very reasonable and it was in stock. We did find a better version and are happy with that decision. Caleb knew all the products very well and was very helpful.”
“Bought my seven year old a mattress… he’s been walking around with his new shark pillow since he got it! Lol.
Will definitely be back when the time is right to get the mattress I liked for myself. Thank you!”
“5 stars across the board!
Knowledgeable staff, great prices, and some of the most personable service you’ll find in Hopkinsville. Baldwin’s Appliance makes the whole process easy and stress‑free. Highly recommend.”
“Codey was wonderful to work with. He was patient and knowledgeable. What stood out most was the fact that there was no pressure to buy. He did not try to upset us and was direct and honest about pricing. Codey made or purchase seamless and enjoyable.”
“Had to come in to the store to fill out insurance paperwork after a house fire. Even though we were from out of town, Laura was a rockstar and made an already difficult situation a little easier to bare. Thank you to Laura and staff for helping us on the road to recovery! You are all awesome.”
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“Benjamin and his partner really know how do a Res Carpet Delivery. They treated my furniture with so much care. Very friendly, and definitely if I can give the 10 stars ⭐️ I would. Amazing experience.”