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January 2024 by Christofono Brown
It is a drive for me (from Murfreesboro) but they always handle everything I need to get taken care of.
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December 2023 by Keith Harris
Very friendly and knowledgeable....
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October 2023 by Bessie Leavelle
Excellent the job was done
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September 2023 by Blake C
There is no Drive-Thru ATM. And the employees seem to not know what they are doing.
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September 2023 by Driscoll Augustine
They refused to cash a check and wasted 20 minutes of my time collaborating with Anna in the back about what to do with it. They could have told me it would be put on hold for 5 days but instead of doing that…. Communicating… they just told me more or less to go somewhere else.
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September 2023 by Jephte Guillaume
Picked up some cash because I am a miserable paranoid fool that doesn’t like to pay taxes and surcharges on my money. I only want to pay taxes.Anyway got into a great conversation with Jess my teller. We laughed and spoke of our similarities we both enjoy Tim Dillon’s raunchy comedy style when the spotlight is off topics close to our hearts like Taylor Swift.I would have given a 5/5 but we disagreed on a silly conversation topic but I got offended my feelings and someone needs to pay 4/5. I can be petty and root against my own interest also. Please accept me.
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September 2023 by J. Guillaume
Picked up some cash because I am a miserable paranoid fool that doesn’t like to pay taxes and surcharges on my money. I only want to pay taxes.Anyway got into a great conversation with Jess my teller. We laughed and spoke of our similarities we both enjoy Tim Dillon’s raunchy comedy style when the spotlight is off topics close to our hearts like Taylor Swift.I would have given a 5/5 but we disagreed on a silly conversation topic but I got offended my feelings and someone needs to pay 4/5. I can be petty and root against my own interest also. Please accept me.
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August 2023 by Bob R.
The worst CU Ever. I have had accounts with several credit unions. Never have I had a deposit held for Nine days! No one will expedite, no one will take responsibility for customer service! They flat out don't care! Just wonder how much I despise this banking institution. Their horrible. They put me thru so much grief this past week, I could never recommend them.
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July 2023 by BigGucciMeech
You guys have enough door greeters need more bank tellers then there were other employees not even helping just standing around smiling. I waited 15 mins in line for them to tell me you can not cash my check I have to wait 5 days so if you get paid by paper check navy federal is not the bank for you
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July 2023 by A
I love Navy Federal. I've had an account for about 10 years, and there's been zero issues, they even refunded an overdraft fee when I made a simple mistake. The bank staff are nice, and the support staff are just as helpful and professional.Their app seems to be down somewhat often, but it's mostly late at night, and causes only a minor inconvenience.I've had accounts at 3 other large banks, and every one of added hidden fees and surcharges for everything, but not Navy Fed. Never once have I been charged a fee I was not aware of. They even refund ATM fees to a certain point.
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July 2023 by Rita Officer
I’m still wondering why a cashiers check hasn’t gone through. Hmmm verified funds take 3 days when I deposited in the branch. Needed the funds for tractor repairs now I’m waiting on navy fed to put my funds in my acct. the tellers were so not helpful.
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May 2023 by Nicole Thompson
Good experience. The outside ATM said my card wasn’t accepted so I had to go inside. Don’t care for the parking lot as it can get congested and prefer a drive up.
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April 2023 by Nicole “Nikki” Thompson
Good experience. The outside ATM said my card wasn’t accepted so I had to go inside. Don’t care for the parking lot as it can get congested and prefer a drive up.
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April 2023 by TIM Thompson
Why is your drive through ATM always out of service. It's annoying
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March 2023 by Denise T.
This remote is for the whole of NFCU. For a military credit union they are not very user friendly. They claim to be of the credit union co-op where you can go to another CU and do your banking there for your NFCU account. But that's not entirely true. Having been a former credit union employee that should include things like, oh I don't know...DEPOSITS! Nope. They are only members insofar as you can go to the ATM and withdraw money. Do you need to make a cash deposit? Find a branch. Well I thought ok, I'll purchase a money order to deposit my money into my credit union since they're not a co-op member. Nope! Can't do that either, mobile deposit won't accept a money order via mobile deposit. Find a branch. This credit union is only good if you live near a branch. I used to be so proud to be able to say that I had a Navy Fed account. Now I'm just disappointed, and thinking about looking to see if USAA is a co-op member.
