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“I used A&R twice and in short, would recommend them for your automotive service & maintenance needs.
2018 F-150 3.5 EcoBoost with cam phaser rattle, misfire and timing codes (big job) & exhaust leak (resonator delete, small job) on my son’s 2004 Cadillac CTS.
Customer service was great for me both times. Jake, Chad and Christy(spelling?) were very personable, polite, communicated well and provided updates often. Labor price was a little high for the Ford job, but I prefer supporting local family-owned businesses when possible and it was worth it since I’m not physically able to do that kind of work anymore. With a job this big you can expect most mechanics to miss some things here and there (regardless who does it), but the test is what the company/mechanic does in response. I identified issues upon pickup, they listened to my concerns and vowed to make it right. Plus, they gave me a loaner vehicle each time I dropped the truck off to address new issues. I could have used my insurance company for a rental, but didn’t have to because A&R offered one, free/complimentary. This meant a lot since the Ford is my only vehicle. It allowed me to take care of my daily responsibilities without missing a beat. They even did some things I wanted done on the truck, but didn’t pay for because prices can add up quick. I appreciate that.
As for issues I had with my truck after pickup, It would be easy to point fingers and assign blame, but understanding the maintenance process, technology, training, human error, old parts going bad (breaking, tearing, etc. during the process) and newly installed OEM parts being defective right out of the box (this happens) can make a difference in how you view services you receive. This is true regardless who you choose to work on your vehicle. They replaced some parts free of charge, whether they were defective already, they broke them or condition was unknown, which showed their commitment to me as a customer. Ford would not have done this. They would have charged for every little thing, even if they broke it. In the end, you want your vehicle fixed and so does A&R. You want to get on with your life without having to worry about your vehicle anymore (short term) and A&R wants to continue providing a necessary service to our community by keeping us on the road and safe. Reputation means a lot to any family-owned business, which is why I feel they take customer service very seriously. Choosing a big name dealership may or may not be what’s best for you, but I feel they are so big and so powerful, individual customers are not as important to them as their Brand. There’s no doubt in my mind A&R places emphasis on training/feedback to mechanics, lessons learned, customer service and performing quality work. They strive to be better. As long as you, the customer, understand this and don’t have unreasonable expectations you will have a great experience if you choose A&R.
If you are hesitant about where to take your car, I highly encourage you to give A&R a chance. I’m confident they will do right by you. Support your local Family-Owned Businesses. Happy Thanksgiving!
Note* Photo is not my vehicle, but added as a visual of similar vehicle having same work done.”
“Super happy with my experience. Such a fast easy oil change. The entire staff was super friendly and made the experience so good. Loved the ability to obtain a discount on my service and was educated on what needed to be done to my car.”
“The gentlemen are efficient and professional. It's fast but very well done. I don't have to have an appointment. At the dealership I have to be there at least an hour and they come and tell me things need doing to my car which I don't believe.”
“My go-to spot in Clarksville for oil changes. Friendly and fast crew. They are very knowledgeable and open about different options with no shady/pushy up sales. 10/10 Would recommend.”
“This is the best Veteran owned tire shop in Clarksville. I always get excellent service from tires to breaks. They are honest about what your vehicle needs. Save your money and go to Gateway Tire & Service Center.”
“The Team of CSR Wesley, Topside John and Bottom side Benjamin was extremely friendly, and professional. There are other VOI in my area and I drive further to use the location FG0012. I trust this team and location very much”
“Had a great experience today me and my husband bought our cars and Phil was super nice and friendly. Eric answer all my questions about my oil and my AC very friendly the entire crew was nice and fast got both our cars out in less than 30 mins”
“Crew here seems solid. Sounds like they’re under new management and the new manager was professional and helpful. Sounds like this location had a bit of a rough patch but from my visit it seems like he’s turning things around. Earned themselves a repeat customer.”
“Super knowledgeable, friendly, thorough, truly exceptional team at this location. I was kind of blown away by how incredibly nice these guys were & at the end of a busy Saturday! The line was wrapped around the building when I got there, yet everyone I encountered exuded such great energy... like the work day had just begun. By far the best oil change I've had in 20 years of residing in this town. Superb! Wish I had names to reference but I didn't catch them.... thanks so much for exceeding my expectations guys! :)”
“Excellent service, treatment, timeline and caring attitude. Exceeded my expectations. Hana did an EXCELLENT job. I know he's paid to do a job, NOT paid to care. I felt his caring attitude, attention to detail and desire to make me comfortable with the condition of my car”
“I've been a customer on two occasions, unfortunately, but each time the customer service of this auto repair shop is amazing! Last time I needed a collision repair after an accident. Thanks again for being so helpful! Keep it up”
“Luis was the man! He helped us every step of the way and went many extra miles to help us with the insurance and warranty company, which was a typical headache. Our pillar cover flew off and needed to be replaced and had a gasket leak. Everything is perfect. Excited to have this dealership as our new place to get work done.”
“Was on a road trip from Florida to Wisconsin and was having low fuel pressure warnings and reduced engine power warnings popping up. I thought it was going to be the frame mounted pump on the 6.7l powerstroke for some where around $1500. Called a few other places as was not having any luck with quick service as I had limited time. Called them up while sitting a couple miles away and they said come on in and they would check it out. They diagnosed it as sucking air, got it all squared away and got me back on the road. $94 for the repair. Great shop, great guys I really appreciate it. They even took some time to recommend some preventative stuff I should do to the truck once I got to Wisconsin, even though they knew they wouldn’t see me again as I was just traveling through. Made it up to Wisconsin and even got the wrap removed while I was here. Thanks for getting me back in the road so quick.”
“Got my vehicle completely serviced, kiddo got a doughnut, and my wallet didn’t feel lighter after it was all said and done. Definitely commingled back here again!”
“Was told to expect a 3+ hour wait for 1 tire. When I came in the lady at the desk asked to see the tire in question. Suggested they do a plug instead of trying to upsale a whole tire (plus fees.) When it came my turn for repair, I was called to ask if I had roadside hazard warranty. I didn’t, but the whole experience was great. 3+ turned into me only waiting about 1 1/2. Amazing front desk folks and the techs in the back making this seamless.Service: Tires”
“Devin took great care of me today. Had two new tires installed in no time. They let us know when our car was ready via text which was very helpful. We will return for service in the future. Thank you guys.”
“RYAN the dude with the dark hair and beard, did an excellent job! From the moment I turned my keys in to the minute I got the alert my car was ready it only took 20min! Thats the fastest I've ever had my tires fixed. I only had 1 nail in 1 tire but he did great! Thank you ryan!”
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“Professional begining to the end
Diagnosed, consulted me, expedite the repairs.— made me feel like I was first in line, I appreciate the service and we’ll have all my vehicles and services done at Honest one auto care”