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November 2023 by Jackie B.
Heyyyyy!!! YAYAYAYAYYA!!! This place is AWESOME!!! I came here through word of mouth. This place is located near a huge movie theater and all types of places to eat!! It has a grooming and a boarding place for your sweet pet!! I brought in 2 rescues and WOW the way they looked when they came out was a BIG surprise!!! The staff is sweet and very nice. Great great customer service. When I visit I would definitely use this place again. You guys ROCK!!!
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July 2023 by Tamara Kern
My dog Cody loves Pet Palace!!! He always has the best time!!! He loves it so much he has so much fun he is worn out when he comes home!!!
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July 2023 by brooks charquille
After asking the staff multiple times not to place my pup with other dogs due to the fact he has breathing problems and when he plays or interacts with other dogs his breathing gets worst they did it anyway. Once we picked up our pup from this terrible place he was filthy, coughing uncontrollably and his nose was running like a water faucet. After transporting him to the animal hospital we received news that he has kennel cough. I honestly don’t recommend this place at all. Js! This is not the first time dealing with something like this with this place. If I’m paying for dog sitting services and I make a request, I expect for my request or suggestions about my DOG to be followed period. I don’t appreciate the bad services at all. Have a wonderful magnificent doggy day!
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July 2023 by Jason Lundgren
Prices are not too bad for grooming. Staff is generally nice and try to be flexible with your needs. I have not boarded my dogs here so I can't help on that part.
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May 2023 by Rose
We've always taken our little one here to get his nails done and he's always looked forward to going, but I'm not sure if we're taking him back. Seems like they always have someone different doing the nails. The past 2 times we went they nipped him. But this last time she got him pretty good. He doesn't cry out for no reason. So we'll be taking him elsewhere for his nails.and this was so convenient too right around the corner from us.
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May 2023 by Peyton Jones
Well this place normally does a good job grooming my dog. But this is the second time I’ve had an issue with no one paying attention to him when outside. One time he came home with a big scratch on his back. And they had no idea what happened. And now he comes home w swollen eyes and an itch…. Workers told me someone sprayed for bugs and he must have rolled in the poison!? Does no one pay attention to the dogs when they are outside?
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May 2023 by Meredith Dixon Haynes
Isn’t Nikki looking marvelous! Thanks ❤️
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May 2023 by Shelia B.
they do not watch the dogs when outside they had a bee infestation and used over the counter spray instead of having a professional come and use dog friendly spraymy dog had a severe allergic reaction to the spray he was very sick and I will not bring him here again.
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March 2023 by Ryan Krause
We’ve used Pet Palace for years and they’ve always been kind and supportive. My dogs are always happy and playful when we pick them up and we appreciate the friendliness of the staff! It’s clear they genuinely care for the pets they look after.
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March 2023 by Jacqueline Labuguen
I've boarded my dog there a few times and had him groomed several times. Always a pleasant experience and my dog gives them 5 paw rating!
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January 2023 by Scott TN
Have been taking our dogs there for years. Never had any issues until this last visit. Bruno was taken in for an 8:30 in the morning appointment and they didn't call for hours. I called them around 1:00 in the afternoon to check and see what was going on. They told me they had just "forgotten" about him. Not a good sign. I got there, and I could hear him barking in the back. It was his "I have to go to the bathroom now!" bark. On top of that, he was limping badly on his front paw. They were supposed to trim all of his nails, but one on his left front paw was cut way too short. That was causing his limp. He struggled for several days until it finally healed enough that he could walk normally. Not only that, but they never even touched the claws on his back legs. When I took him out of the shop, he made a beeline for the grass and all but dragged me there so that he could use the bathroom finally.Not sure what's going on there, but things have definitely changed. We will not be going back.
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January 2023 by Crystal Sims
Always a pleasure taking my pups here. We have used them for years. Never an issue!
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December 2022 by Megan H.
Wish I could leave a 0 star review. Exit 1 location. Do not take your dogs here unless you want them to be left unsupervised and ripped to pieces by dogs they know are extremely aggressive towards other dogs.
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December 2022 by Seth Fichter
Such a wonderful place to take the dogs for our trip. We will be returning here
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October 2022 by Tera Henry
I have been bringing my dogs here for years. My oldest passed away a few years ago and we’ve continued bringing our boxer to be groomed. This last appt, I dropped her off at 820 for her 830 appt. Had not heard anything for hours. My husband finally called at 130 to check on her and he was told that she was done but they had just forgotten to call us. I’m wondering just how long she would have sat there until someone decided to call or find out why she was still there. Once we got her home she went straight out to use the bathroom, then came back in and drank her entire bowl of water. Which means she had not been taken out or given any water for the 5 hours she had been there.
