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November 2023 by Rachael Basara
My experience with Service King after my accident left much to be desired. I brought my Jeep to their facility, hoping for a seamless repair process. Unfortunately, it turned into a frustrating ordeal. It took three return trips for them to resolve an issue with my A/C, which was caused by an upside-down part.To make matters worse, each time I used the A/C, it triggered problems with the fan meant to cool my engine, resulting in my car overheating. What was truly disappointing was the lack of accountability or any offer to make amends for the inconveniences caused by their mistake. Instead, I received my keys and was sent on my way without any acknowledgment of the issues I faced. A disappointing experience that could have been handled more professionally.
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August 2023 by naseyah mcmillan
Unfortunately, I had a bad experience this time around with this establishment. They communicated with me well throughout my process. However, when I went to pick up my vehicle, three service lights were on, and my steering wheel was moving to the left. It was so bad I just turned around and told them I can not accept my vehicle in that condition. The following Monday my vehicle was ready and I was told they did an alignment and put it on the machine to correct the service lights issue.I have had my vehicle serviced on Fort Campbell Blvd and they did an amazing job. It's why I came back. I just feel giving a customer their vehicle driving in that manner with 3 service lights on is unacceptable and pose a serious safety issue. I was not pleased with the work. The people were respectful and nice which is why I gave them two stars.
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August 2023 by Khi Larenz
Five stars for being screwed over! These people let my car get stolen last week. It would’ve been better if my car was left in a lot unattended, but you mean to tell me it was stolen from inside the garage? Definitely an inside job, I don’t believe in coincidences. How am I supposed to trust that my car will be fixed in the 3 week timeframe given, if you your employees aren’t even professional enough to prohibit theft. Oh & check this out, it happened during the day on a Saturday when this place is open.If this review gets deleted, I will continue to make other accounts & repost because what you all have done to me isn’t right, & people NEED to KNOW about this.
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August 2023 by Jessica Kilpatrick
After my car accident and my car got towed to their facility, I got an update almost everyday on my car. They made my car look brand new and finished a week earlier than expected. Recommend 100%.
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August 2023 by Jessica
So far they have been great. Friendly: there doing an amazing job and keeping me updated on the status of my vehicle repairs.
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April 2023 by CHARLENE HERNANDEZ
Excellent service, they left my vehicle immaculate, I remember that I told them that they left it as if it had just been taken from the dealer and that's how it was. They kept me informed daily by text messages of the process in which my car was going. and they delivered it super fast. I would like you to paint my other vehicle. TOTALLY RECOMMENDED!Services: Body & Trim
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April 2023 by Jessica Kilgore
Original quote was told 3 days.That got pushed to 2-3 weeksThat got pushed to 4 weeksNow that date has been pushed out as well!I’m a mother stuck without a vehicle with no hopes of getting mine back anytime soon. They don’t give you solid answers. It’s always an “I don’t know” when I ask them.If I could turn back time and go somewhere else I would.Service: Body & Trim
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March 2023 by Alma Montes
We hit during the ice storm and service king repaired, kept me informed during the whole process and my truck looks great!
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December 2022 by Diane Joiner
Service King was very professional and the work done on my vehicle was flawless. I can’t see the damage! They kept me aware of the process with frequent texts updates and my vehicle was ready days before they originally promised. I highly recommended Service King!Services: Body & Trim
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August 2022 by Denisha
I took my car in for repairs and after about 4 weeks got my car back with more damage. I understand parts are backed up but I kept getting told it should be done by a certain day and it didn't. I go to pick up my car when it's ready and my window has damage where something clearly ricocheted off the window and the chrome piece on the inside by the door handle is damaged, as well as something all on the driver side that wouldn't come off even whwn i washed it. I had to take it back for them to partially clean it off. I still haven't been contacted as to when they will fix the damage they caused. I've had work done here before and it was ok, but moving forward I won't EVER use this place for repairs.Service: Body & Trim
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July 2022 by Melanio Padilla
Every thing went well although the completion date moved several times because of the delayed arrival of the parts I think it’s beyond their control their staff Bradley did a good job on giving you up to date information all in all they did a good job ?
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July 2022 by Greg James
Do not go through these people if you got options, they may do good work idk, but they seem to forget they work for you if your going through your insurance. Ole girl at the front needs a attitude check for sure. And this would be the old Trenton road location. FYI
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June 2022 by Bob Yarzab
Don't believe the hype. They send "canned" texts almost daily "Your vehicle is in body repair, work is progressing, will keep you updated." "Your vehicle is in body repair, work is progressing, completion expected by estimated completion date." I called today as my scheduled completion is at 5:30 PM, now it will be another week making it almost 7 weeks that they have been working on it. Could have built a new one. Several years ago I had a "roll over" done in 6 weeks this time hit a deer on right front and side. So much for keeping you updated when you have to call to find out what is happening or keeping you updated on changes to completion estimate.
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May 2022 by Chris Sain
1st I didn't have a choice as to where my vehicle was sent.2nd it took forever for them to even start my vehicle (a week)3rd I've heard 3 separate time frames as to when my vehicle would be completedThey've had my vehicle since the beginning of March, I was told 6 weeks due to tear downs and parts. Okay that's fine then. When I called for an update I was informed that that person was completely wrong and that it would be another 2‐4 weeks. Don't have a choice so I waited, called after 4 weeks was informed again that it would be another 2-4weeks due to it still being in body. I was told last time that it was in body, I was curious so I sent my wife by and she sent me a picture of it sitting in the same place it was 2 weeks before that. So I was lied to and they just keep dragging out my vehicle.
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May 2022 by Victoria Bertke
Got into a fender bender in March. Dropped off my car to fix a bumper and windshield washer reservoir on 20 April. Was told originally my car would be complete on 20 May and that "they give these really far out estimates for Ford because sometimes we have trouble getting parts." Fine. Call on the 20th and get told it isn't ready but it is in paint. Told me it would be done the 25th. Ask them to please rush it because I am going out of town the 25th and would need my car. They agreed to have it complete on the 24th. Call them back on the 24th of May and they said they had just moved it into paint and that it wouldn't be ready until Tuesday the 31st, and they have no record of someone telling me they would complete it by the 24th. So not only have they had my car for over a month for a BUMPER but they were not truthful as to where in the process my car was and have failed to meet expectations I was told they would meet. I have had to get a rental out of pocket and have had to extend this rental 3 times now due to them. Completely unsatisfied with the speed of repairs and their inability to give realistic and truthful updates. I know they do good work, as I have used them before, but I doubt after this experience I will be doing any further business with them.
