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April 2024 by Suzannah Martin
Do not use this storage facility. My unit was broken into, my items stolen. My lock was cut and was replaced with one that is identical to those the office sells. It seems very clear it was an employee.When asked for names and camera footage, we were told that the “property manager” does not know anyone’s names and has no access to the cameras.A very unsafe lot. Do not use this facility.The photo attached is the lock they put on after cutting mine (cut upon my request) and the new lock they tried to give me afterwards
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April 2024 by Justin Graves
Unit was broken into and replaced with a lock similar to the ones provided by the front desk…. Asked to have the cameras check and were told the cameras didn’t work. Put in a police report and was told by the officer that our unit was the 7th unit broken into in the past couple weeks at this storage facility.The front desk acted like it was a bother and not their problem when we were reporting this issue and asking for more information on staff and ownership.
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March 2024 by H I
We will never store our things here again! Customer service is too laid back or lazy that they can't even walk around or ride their golf cart to check the cleanliness of the property, shovel some snow or drop some salt on the ice during winter. People blocking the driving areas to get to your own unit. Lots of units were double locked cause no one is paying their bill. We saw a few people running a business in their unit and using the electricity to do it. One smelt like they were welding or soldering. Is that why our unit price went up? We were supposed to have the unit for a set price for a year but due to whatever reason... Well, no more cause we got out way before then. Climate control? Not even. They leave the doors open because it's either cold, hot or the smell. Never again.
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February 2024 by Anthony Bunnell
Excellent in office assistance!
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February 2024 by Jonathan Jenkins
Great service!
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February 2024 by Lillian Chikas
IStorage has been amazing taking care of our things. Never any issues, and the gates are quick and easy to use to get in and out with your code. Highly recommend.
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February 2024 by Gunner Elliott
Awesome people working here and great location!
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February 2024 by Dallas Martin
I kept my property stored here for almost a year while looking for a house. I never had issues getting in or out. I was always allowed access to my property. The manager kept the grounds clean and my items protected. My storage unit was protected well from the elements and wildlife. Most definitely recommend this facility and will use them again in the future if need be.
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February 2024 by Brad Newman
Very friendly staff, units are kept very safe and dry.
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February 2024 by Markus Gordon
I want to start by saying amazing customer service. Clean facility and very organized.
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February 2024 by Andrew Woodard
Great facility. Never had any issues with security or access. Definitely recommend for someone looking for affordable storage in the area.
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February 2024 by Michael myrick
I've been a renter here for around 5 years. I've been here for several buy outs by other company's and several staff changes. I've been very happy with the way the property has been looked after by the current manager. He's always on hand to answer questions and to solve any issues or problems you may have. It's a great place to rent a unit and not worry about the safety of your goods...5 Stars...Great Job
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December 2023 by K Bai
The manager Kearney is great. I will definitely refer friends
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November 2023 by Shannon McGuffy
KP is an absolute delight; he always has smile on his face and a kind word to say whenever I come in.
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November 2023 by Corey Spoon
I have been meaning to post this for a while but here is my experience with this iStorage location. I picked iStorage to store my brand new trailer because of its fair price and advertised security measures they have in place. I began storing my trailer there for $60 a month, later increasing to $75 a month. One afternoon I received a call from the Clarksville PD saying they have my trailer in their custody. Alarmed, I called iStorage asking if they had known anything about it, or anything about theft from their GATED storage units. They had no idea that my trailer, along with a second trailer in their lot had been stolen. After getting my trailer back from the Clarksville PD, I noticed that it had hundreds of dollars in damages. After several emails, calls, and in-person conversations with the manager and area representative, what I received from them was my original rate (which went back up not long after). Also, the explanation I received when asking to see video footage was that their cameras had been down for several weeks, and if anyone waits behind a tenant when entering the gate, “anyone can get in right behind them”. Long story short, do not trust iStorage to keep your items safe. I paid for my LOCKED trailer to be stored in basically an open parking lot with zero security measures in place.
