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January 2024 by T Maben
Nothing
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November 2023 by Billy Mills
Had a accident when going to the store around the u box area they had a area blocked off and I didn't see any ran into it and dented a pole with my wheelchair I went inside to report it and the employee that I told was very nice and was more concerned about me than the sign however his manager was very rude and he smarted off CANT YOU SEE THIS PLAINLY SAYS NO THROUGH TRAFFIC DONT GO THROUGH HERE AGAIN AND WAS EXTREMELY RUDE ABOUT IT. I wouldn't recommend using them for a storage facility because of him and I don't like having them as a next door neighbor to me because of the manager and that's why I'm giving a 1 star rating if Monique was available that wouldn't have happened she's always so nice to me when I'd use the property to let my dogs use the bathroom as she told me I could do
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November 2023 by Cari Woelich
Rude employees, wouldn’t allow my ubox provider access to my box to deliver said another shipper had my order which they didn’t. Called numerous times, put on hold for over 20 mins or hung up on. Never again!
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November 2023 by Jay Matts
My relatives just got here from Arizona needed thier boxes delivered four miles down the road from uhaul location it cost them over 500 hundred dollars for delivery only two companies would deliver the other was over 600 dollars I believe this is a friend or family business they are ripping the public off
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October 2023 by Briana Thompson
If I could give zero stars I 100% would. The general manager (Monica Patrick) at this location is beyond rude, unprofessional and no sense of customer service, whatsoever. Due to her actions I decided to not rent through them nor will I ever attempt to go through Uhaul again. 10/10 do NOT recommend.
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September 2023 by Becca H.
DO NOT book a reservation with them!!! I'm supposed to be moving and they didn't have the truck I needed or any truck available so I could move! This is not okay! I will never ever use U-Haul again! I called Penske and they saved the day. Go with Penske not with these clowns. If they don't have the trucks available than don't rent them out my moving days now delayed by hours.
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September 2023 by Daniella McNair
The 1 star is for the ubox unload and load service and not any of uhaul’s other services. I placed an order on U-Haul and expected to only pay about $91.04 on the move day for the ubox. After the ubox move is complete, I see I was charged for $91.04 and $101.78. The 101.78 was not even on the order details and appears to be paying again for the u box rental rate at a different location. It was not a delivery fee but a rental fee which makes no sense since the U-Haul site says the price you pay is for 30 days of use.I called customer service and got transferred 4 times to each agent who kept giving me Ubox’s customer service line and transferred me to ubox customer service but it ended up being uhaul’s regular customer service. I called the next day and I finally got an agent who filed a complaint and now it’s going to take 3 business days to hear back from someone about a charge that should have never been authorized. Save yourself the headache and stress.
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September 2023 by Anthony Jones
Trying to get me to pay 4 days after I turned the truck in. I live 32 miles from where I picked the truck up drove 162 miles in total then told me 4 days after I brought the truck back that I only was allowed 65 miles for the truck and was charged 1 dollar a mile for every mile I went over the 65 miles. Said I drove 190 miles when I didn’t I would not ever use this place they withheld information and then lied about it.
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July 2023 by Judah Hastings
Wow! I drove the rental truck 18 miles total, not enough to move the fuel gauge, and the store charged me $49.88 for 11 gallons of gas! That's super dishonest, and infuriating! I will certainly never be using U-Haul ever again. This is the final nail in the coffin. This move has been rife with extra costs due to U-Haul having a plethora of hidden charges.Separately, this store somehow managed to never answer the phone whenever I tried to call them, and the u-box people weren't very helpful, with exception to the forklift operator who was helpful.
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July 2023 by Madison Speros
Monica has been so much help and I highly recommend using this U Haul location.
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June 2023 by Michelle M.
Unbelievable! We stopped by this location on Providence BLVD to buy 6 wardrobe boxes. They had three shorty wardrobes and at least 7-8 space saver wardrobe boxes along with multiple other wardrobe sizes. We picked up three of the space savers and went to the counter to pay. The young man said sorry I can only sell you one because the others are not inventoried. Wait what?! Not inventoried? Then why are they on the floor to be sold?? It was the most bizarre exchange. We were so dumbfounded that they WOULD NOT sell us the boxes on the floor because they were not inventoried. If they weren't inventoried then why are they even out on the floor for customers to pick up and BUY!? Ridiculous! So this location lost approximately $80 worth of sale because they refused to sell us a product that was ON THE FLOOR TO BE SOLD. Needless to say we will NOT be returning to this location! BUYER BEWARE, not only should you call to see if they have boxes first ALSO ASK them if they are inventoried! So frustrating. I cannot believe they would allow customers to walk out the door without selling what they have on the floor!
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May 2023 by Rito G.
I moved here from Omaha Ne and I'm about to turn my box truck back in. the people that work at these establishments are Nice and help you as well as possible. there are complications with renting online tho, the reflection of what they should have as apose to what they do have is a bit off. They need to fix that but that a U haul problem all around and don't see why this place shouldn't get a higher rating
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March 2023 by James Alexander
Called for an installation of trailer hitch and then to rent a trailer today. Called to confirm appointment for today. Not in the system. I even had a confirmation number to get the hitch and then the trailer put on. Pathetic, cannot seem to get the reservation straight. Saw other reviews and guess I dodge a bullet.
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November 2022 by Jonathan Wickett
Employees I'm store and at customer service are beyond incompetent. Hire some people with brains
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October 2022 by Travis E.
Going through Uhaul has been an absolute nightmare. We had our Uboxes delivered and Uhaul gave no direction as to how to handle the transaction with a company they outsourced to. So after we were done unloading the company came and picked up one of the two uboxes. Fay after day they said they would come get the second, every day we have been in contact with Uhual who just refers us back to the company or says they will be there tomorrow and will escalate it soon. After escalating it still nothing has happened and the uboxes have been here for two weeks. Now Uhaul is stating we have to use another company because they don't service the area and since that company was paid, we the consumer have to pay more to get someone to remove these boxes! Not to mention they stated they wouldn't change my card for storage since the company they are doing business with hasn't retrieved the boxes and yet they changed over 200 dollars for storage and won't refund it until they get their boxes back! This is absolutely insane and the worst customer service and product I have dealt with. I cannot express my anger with more reason, I hope everyone stays away from Uhaul and their unprofessional services.
