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February 2024 by Donna Debroske
You get a recording and won't recognize the tracking number so they hang up and you cannot talk to a real person..
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February 2024 by luis irizarry
I’m just wondering how is it possible that I have been literally receiving packages from every other company without a problem, but UPS scan the packages as out for delivery and then keep putting “Severe weather conditions have delayed delivery until the next business day” as an excuse when the roads are literally clear. How is it posible that I order things after that and they have been delivered, meanwhile here is UPS without being able to deliver my packages. Are they being scan as out for delivery for the drivers to get paid and then never actually make it out of the facility. One day even with the roads clear understandable, but two days, three days, four days, this is just ridiculous.
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February 2024 by nathan lopez
Went to this location after my next day air package containing my passport was delayed due to weather. It was supposed to be delivered Friday but was delayed until Monday, but I was leaving Sunday for an international trip. I went into the customer center and the employee were doing all they could to help people but the other customers were completely unprofessional. The employees maintained their professionalism and were able to get my passport delivered Saturday morning. Many people that leave the negative reviews are completely unreasonable. This location goes through tens of thousands of packages a day and customers should be understanding of that. Thank you again to this staff and all the hard work they do to help people out! Truly go above and beyond!
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February 2024 by J S
Multiple deliveries to my apartment flagged as failed delivery with no attempt to knock on door, much less come to the door. Changed delivery point to a drop off point just for the delivery point to never have a truck door for delivery or pickup. Went to customer center during posted hours to find out closed.
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January 2024 by Ilona Dill
One of the most kind and helpful employees in town!
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December 2023 by bobbyboost100
Way too many bots, not enough human interaction. This is my last UPS package.
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September 2023 by Patricia Brown
Greg was absolutely wonderful ! While trying to figure out where my package was he was also funny and assured me when to come back to get my package . Excellent customer service !
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July 2023 by Daniella McNair
I'm really at the point of canceling all packages that will be shipped by UPS because this keeps happening. I got notification that there was a delivery attempt but when I look outside, no one even came into the apartment complex parking lot to even try to open any of the doors or leave it by the mailboxes. This means the driver had to drive around the perimeter of the apartment complex which is on a main road and mark it as delivery attempted instead of finding the parking lot entrance and entering it to get to the main entrance of building.
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July 2023 by L Disbrow
If I could rate ZERO stars that's the rating you'd receive!! For the 5th time, I'm having to make a complaint for the same problem. Drivers who don't read/follow directions. It clearly states "PLACE IN LOCKBOX, on the package!! " What it doesn't say is to ignore the *NO TRESPASSING SIGN* enter the backyard and place on back porch. If the driver would have gotten bit, it clearly would have been on said trespasser!! The lockbox is waist high not easy to miss, there is signage on the door,package and lockbox. This is a refrigeratored medication, my fiance had to go looking for the medication as I work 12 hours days.
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March 2023 by Vega_Solis (Ebi Kujaku)
Oh boy, if I could give 0 stars, I would. Had a delivery scheduled, was told I "missed" it, despite not hearing a knock and am now told that I have to pick up at a location tomorrow. I'm betting the driver never attempted to deliver. Don't even try to contact any sort of customer support, it's all robots and will not allow you to contact a representative unless it's a "valid reason". Going to skip out on any service that uses this as a delivery method.
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August 2022 by Cheray Love-Lucas
The Ups service driver didn't follow instructions or tracking notification. My package was to be delivered at 10:30am. I was notified it was brought 7:48am. The driver was to knock on the door because there is no doorbell, the driver just left a note saying I was not there, it would cost me $7.00 to pick up my package and no time was told me, if I wanted my package delivered the next day. BAD BUSINESS. ?
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August 2022 by Allen Moser
Friendly and helpful staff. Even printed and mailed my USPS return so I didn't have to make another stop. Totally worth the $3.
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January 2022 by T M
My package will be outside in your frozen truck for four days, since arriving to your center. So much for expedited service. Very poor service to homes furthest from the distribution center. FEDEX out of Nashville is so much better.
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December 2021 by Paul Mcleish
Sent me a text msg because the delivery guy was too lazy to drop off my pikg said thre was no safe place to do so. I was home all day. Or they could've stuck it in a bag on my gate like they usually do, not that I prefer that but don't lie about it and say u couldn't drop it off.
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November 2021 by Britney Sutton
Mr. Kirk with the dreads is the best ups delivery man! He is very respectful and professional.
