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March 2025 by Kris Apa
Spent $1000 on a new phone and accessories and VZW wanted to charge $30 to transfer info from old phone to new.
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March 2025 by Jason Kohart
My recent experience with Verizon's customer service has been nothing short of a nightmare, riddled with incompetence and conflicting information. Six months ago, I traded in two phones, mine and my wife's, under the promise of promotional discounts. Despite assurances from the in-store staff that the promos would activate, they never did. A month later, I initiated a call to customer service, which devolved into a four-hour ordeal of being placed on hold, transferred repeatedly, and ultimately disconnected. This set the stage for a frustrating cycle of broken promises and wasted time.
Subsequent calls yielded equally disappointing results. One representative claimed they had lost my wife's phone, only to "find" it later, promising the promotion would soon take effect. Two months passed with no change. Another call resulted in an apology and a new promise: Verizon would pay off my wife's phone after five payments. This, too, proved to be false. Six payments later, I'm still paying full price.
My latest interaction was the most infuriating. After yet another apology, the representative now claims they cannot pay off my wife's phone and that the original promotion will finally be applied in two months. This blatant disregard for their previous commitments is unacceptable. The conflicting information and constant backtracking are beyond frustrating; it feels like they're making things up as they go along.
After four years of loyalty to Verizon, I'm seriously considering switching providers. This level of incompetence and disregard for customers is appalling. The constant runaround, the broken promises, and the conflicting information have eroded any trust I had in the company. If this is how Verizon treats its long-term customers, I can't imagine what it's like for new ones.
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January 2025 by Boyd Simmons
I recently had an incredibly frustrating experience with Verizon that has left me feeling like I’m back in the bad old days of dealing with AT&T. Verizon’s customer service and billing practices have been nothing short of disappointing, and I feel misled and overcharged at every turn.
I signed up for service at a Verizon company-owned store located on Wilma Rudolph Blvd in Clarksville, TN. The initial sales pitch was promising, but my first bill was more than twice the amount that was quoted to me by the sales clerk. When I reached out to resolve the issue, my bill was slightly adjusted, but it still remained almost double what I was originally told. I was assured it would be corrected in future billing cycles, but that hasn’t happened.
To make matters worse, the return and refund policy is extremely restrictive. If you want to return equipment for a refund, you must do so within 3 to 30 days, or you won’t get your money back. I returned the equipment on the third day, but all I received was a partial refund for the sales tax I had paid on my credit card. I contacted Verizon’s customer service four times, and each time I was reassured that the issue would be resolved and I would receive a full refund. Yet, despite those promises, I still haven’t seen a full refund.
After weeks of waiting, I had no choice but to escalate the issue to the FCC. Unfortunately, Verizon seems to have little regard for customer satisfaction or transparency. They’ve made it incredibly difficult to get a fair resolution. On top of that, Verizon includes an arbitration clause in their terms of service, preventing customers from pursuing class action suits, which is particularly frustrating given their current involvement in class action cases.
At this point, I’m still waiting for my full refund and would advise others to be cautious when dealing with Verizon. Their billing practices, misleading sales tactics, and unresponsive customer service are a recipe for frustration. I strongly recommend looking elsewhere for more transparent and reliable service.
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January 2025 by Sean Tripp
Multiple experiences where representatives were unable to overcome limitations of their own system. Promises from managers were not upheld, and spent over 10 hours over the course of two days trying to make a purchase for $9000 worth of equipment. Horrible experience, complete waste of time, do yourself a favor and use the online or national sales team to complete your purchases.
Response below asked me to get in touch with resolution center. Followed instructions over a week ago, no response. Gross negligence in all areas, been a Verizon customer for well over 15yrs, time to find a company that values customers.
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January 2025 by Ty Roberts
I could not tell who were employees and who was a customer, was never greeted, and the store's footprint is hot helpful.
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November 2024 by Jabari Raybon
It’s been a love hate relationship with me and Verizon. I’ve been going through a lot lately and been having trouble with my bill. All I was looking for was some help and it’s like Verizon has no remorse or sympathy for anyone except the company. I’m disappointed, I been with them for over 4 years now, But I think I might be taking my business elsewhere.
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October 2024 by Jeff L
Took 15 mins for someone to check me in. Everytime a Verizon employee gets done with a customer they go into the back and NEVER come back out. 1/2 an hour and still waiting and no help. All I want to do is pay my bill. The kiosk needs a 4 digit password and I don't have it or my wife.
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June 2024 by Brian Wingate
Logan was very friendly and knowledgeable and helped me fix my SIM card issue in just a few minutes!
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June 2024 by Quincy Heyward
Ramon was extremely genuine and conversational! I was researching options for my wife, and he was the best! If you can't get an appointment with him, definitely ask for Carlyle! These guys will get you set up!
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May 2024 by Jerry Primm
Ms Jamie help me at this store and she was phenomenal to work with. This young lady is a keeper and deserves any raise possible.
Thank you,
Jerry
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May 2024 by Tim Cook
Worst customer service of any company and any branch. They steal your money for product they dont carry and then avoid accountability at costs. I purchased a spealer two months ago and was told multiple times it was arriving soon. Corporate says they lied but cant help. Store employees avoid assisting me. Theyve had my cash for two months. Time to sue.
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May 2024 by Robert Beal
Been a customer for 20 years and the lack of discounts is ridiculous, would have liked to kept final note phone ever made by samsung Verizon has proven loyalty is not a good thing
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May 2024 by Scottie Tayes
They told me I could not verify my identity even with 2 ID and 4 Credit Cards. Ridiculous! ATT was happy to get my business!
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April 2024 by alexander shipman
Logan was amazing. I came in for a pick up and he still had great customer service even though I wasn’t buying anything. Answered all my question and made me feel like he really cared about me as more then a customer.
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March 2024 by Craig Mac
I stopped in to do an upgrade on a business account for a phone that had previously been damaged. I worked with Laura, she was very professional and great to work with. She let me know of several things we can do with the line to protect it for the future. The store was clean and welcoming. Very good visit. Thanks Laura!
