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February 2024 by Maranda
Brandon was the representative that helped me. He went above and beyond, and I was able to leave with a fixed phone. All I needed was a new SIM card, and he installed it for me. He was incredibly patient when I had to use the store phone to call my mother since my phone didn't work. 10/10 recommend, thank you!
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January 2024 by Janice McClung
Brandon at AT&T Keith St. Cleveland, TN answered questions about my phone quickly and efficiently. Keep him!Janice McClung
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November 2023 by Hannah Spence
Not the branch, but at&t as a whole has the worst customer service reps I have ever seen. 2 months of dealing with my loyality status being bumped off my account. I will be going to Verizon.
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November 2023 by Ron Burhans
Store clerk was kind & polite & answered my questions.
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September 2023 by Kathy R Thomas
Aswome service so far service technician was wonderful polite and friendly and helpful and knowledgeable and helped me get everything set up for my internet
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December 2022 by Marie E.
Thank you Isaiah for your perseverance! it took time but we finally walked out with a successful outcome. Honestly AT&T is my least favorite provider and I've always felt the customer service was the worst. This process wasn't easy but that's an AT&T problem, not a store problem. If you have to go to a store, this one is the best choice by far.
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November 2022 by Rubelyn Casayuran Burhans
Service was great and fast And they are very knowledgeable and offered us options to choose from, which is really good ?.
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November 2022 by Rubelyn Casayuran
Service was great and fast And they are very knowledgeable and offered us options to choose from, which is really good ?.
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October 2022 by Paula Purifory
I went into the Keith Street store because I couldn't decide if I was ready to upgrade my phone. I was immediately greeted by Brandon who asked if he could assist me with anything. I told him that I wanted to look at some phones for a possible upgrade. Brandon directed me to the area where the phones that I was interested in looking at were. He stated that he would give me a few minutes to browse and if I had any questions he would just be a holler away. While I was browsing a customer that Brandon assisted previously came back into the store and asked to speak with him. Isaiah then approached me to see if he could be of any assistance. He was very knowledgeable and answered all my questions concerning the new Galaxy Note. The store Manager Shawn came up to us and introduced himself and Isaiah explained that I was in the market for a new phone. He smiled and said that Isaiah would be able to assist me but he was also available if I needed anything. I was very impressed with how Brandon, Isaiah and Shawn were attentive, patient, helpful and kind. I have been an AT&T customer for well over 10yrs and over the course of those years, I have interacted with many sales agents and managers and I have to say those guys at the Keith Street location are top notch. Definitely a 5 star experience.
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October 2022 by H F
Everyone at this store was so helpful, quick, and efficient. They work so well with you and make sure you get the best bang for your buck! I truly felt like they cared. Brandon, Shawn, and Isaiah are a great team!
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October 2022 by bob ross
The Keith street location is so inviting and the staff is so friendly. I would 100% recommend them to all my friends
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August 2022 by Larry Warnack
Sat for 45 minutes waiting to pay bill. NEED SOMEONE THAT KNOWS WHAT THEY ARE DOING.
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August 2022 by carolyn durbin
Isaiah and Brandon At&t reps at 3840 keith st nw in Cleveland Tennessee did and awesome job for me today went into the store I just started with AT&T when the store and was having issues with my cell phone and they both try to figure out what was going on with it figured it out and now my phone is working I really do suggest them to and the store it’s really nice really clean and they’re very in Hawaii very friendly and they are very perfect professional as well great job guys
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August 2022 by Marisa Henson
My wifi recently started acting up. I gave this location a call and spoke with Brandon. He was so helpful and nice and helped me figure out what was going on!
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August 2022 by Matthew Shepherd
Brandon at the Keith Street location was so helpful and friendly! He made me want to recommend AT&T to my friends in town.