-
February 2024 by Holly York
Kelcey went above and beyond to help me figure out a solution to work for our family's interests and needs. She is an asset to this location for sure.
-
January 2024 by James Richards Sr
This review is for my visit to the AT&T store located at 4494 Frontage Rd NW, Cleveland, TN 37312, on January 5, 2024.The employee working with me, first name Teresa, was courteous, professional and efficient. She answered all my questions about my new service. As a huge bonus to me she reminded me I could get credit to my account for trading in my old phone. Several hundred dollars for me. Thank you much Teresa. AT&T has a very valuable employee.
-
December 2023 by Mikala Hughes
Great customer service!!! I went in the store on Sunday to trade in my phone. I worked with Ashley. She was great and answered all questions about the phone, pricing, etc. I was doing a trade in, so we started transferring my information to the new phone via iCloud. There was an issue with the transfer and text messages from my late Father did not move over to the new phone. All the information from the old phone did; the only thing that did not transfer was the messages I had kept from him for years. I was getting upset at the idea that I wouldn’t have those messages anymore as I look back at them often. Ashley was great and spent a considerable amount of time trying to fix it and make sure I got the messages back. It took awhile and the store closed, but she stayed and helped until we got the issue figured out. We ended up having to completely reset the new phone and do a phone to phone transfer. I can not brag about Ashley and her customer service enough. Thank you, Ashley!!!
-
December 2023 by Hannah Spence
At&t is the worst phone company I have ever had. I wish it would let me upload pictures. But it doesn’t matter how many times I upload proof of my discount they keep taking it off. I can’t wait to leave the company. I waited on the phone for 2 hours before someone was able to help me. Even then I still had the same reassuring “problem” after they “fixed it”Save your money
-
July 2023 by D Pelfrey
ONLY ATT store in Cleveland, don't go to the other one. Exceptional service by Brook. A real life saver in helping me with my internet. Can't enough good things about there service.
-
July 2023 by Frankie D.
I went in about a bill I should not have received. I was advised through a phone call to At&t 1-800 that I needed to go to the store in town to clear up the problem. The customer service rep in the store actually sat there and told me that I needed to call customer service online for help. They sat there while I spoke with someone on the phone playing on their phone. No kidding.
-
April 2023 by Kathy R Thomas
Excellent Service Walked in told the girl what I needed she explained that what I needed that they couldn't do inside the store she helped me get through to a AT&T representative on the phone that answered all my questions the gentleman was very knowledgeable and friendly and very patient and made sure that I understand everything without any problems. The store was very well maintained on the inside beautifully set up. Over all experience was A+ Much better service then Verizon in my opinion
-
April 2023 by Leanna Hostetler
I do not recommend buying/financing any phone of value from this store or any at&t business. They do not stand behind the products they sale. Even when the defect of the phone is a known problem to both AT&T and the manufacturer (samsung fold 3) Which means you may very likely be stuck in a contract with them and paying on a phone that doesn't even work. Which will mean you have to pay off the broken phone before being able to buy a new one through them. This is not something that the company openly advertised but purchasing a AT& T phone plan does not obligate you to use a phone purchased at AT&T or the manufacturer (samsung). There are other options for purchasing a phone to use with your AT&T phone plan. I suggest Google or research alternatives which often save you money and in my case a lot of stress. Many companies like AT&T offer phones as incentives for signing up with their phone plans. If it is free by all means but know that at anytime you can purchase a phone that is not from AT&T to use. The phone does need to be unlocked and have the and fit the AT&T Sim card inside of it. (This is very easy to find). This in no way will affect your phone service or your phone plan. It does not even require going to or notifing AT&T. In most case (if you use a Gmail account ) your information will be stored there, that includes pictures to Google photos . You do not have to go to AT&T transfer your information from one phone to another, the process can easily done by you at your convenience. You can easily Google the process for that.
-
March 2023 by Jennifer Kronberg
Excellent Customer Service!!! I walked into the AT&T Mobility Store in Cleveland on Frontage Rd because I was having some problems with my phone, and I also needed to update my account. Corey (the sales consultant I met with) not only fixed the technical problems but he also also brought everything up to date. Not all stores are like this- and I appreciate how patient and honest he was. It’s refreshing to finally find a place that was focused on getting things working instead of trying to upgrade or change what I already have for a higher price. I definitely recommend going to this store location if you have trouble with anything phone or account related because they will resolve it.
-
February 2023 by Alex Grantham
Easily the best staff of any cell provider store! Perez and Adnan went above and beyond to assist me with the crazy issue I was having with ATT. They literally took hours to try and get this issue resolved. The issue being I could not receive text messages from Verizon phone numbers. Apparently Verizon wouldn’t let go of my phone number so that it could be used by att. Of course this wasn’t the stores fault it was between att and Verizon. But they went through every possible option to try and fix it and were kind through the process. If you want a quick and kind experience go see Perez or Adnan. The other staff also seemed very kind and helpful. Whatever you do avoid the other ATT store in cleveland. That is not a corporate store and they have no desire at all to help you with any problems you may have. All they care about is getting sales. Thanks to the team here for all their hard work.
-
February 2023 by Jessica Beasley
Crystal was great as always and she is a joy in that store keep up the great work girl.
-
January 2023 by Sylvia Smith
Crystal is the best! Came in with my best friend and ended up switching carriers and upgrading! Very knowledgeable and kind. An asset to the company!
-
January 2023 by Destiny Howard
Crystal was fantastic! She is by far the best employee I have ever dealt with at this AT&T. She was helpful and extremely knowledgeable.
-
November 2022 by Sandra Kay Williams
Michael was fantastic! He was patient, kind, and thorough in answering all our questions. He was very knowledgeable and knew exactly what he was doing each step of the way. We upgraded and got a better monthly plan.
-
November 2022 by Jordan Miller
We have been with att for almost 20 years and had such an amazing experience at this location! We were helped by Crystal and she went above and beyond for us! She spent extra time just making sure we got the best deals and even set up my mother In laws phone while explaining how everything worked to her which took awhile haha! She was so sweet and kind, I truly wish every store had a Crystal !
