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February 2024 by Josh “Magic Stick Power Washing” Wallace
Awesome
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January 2024 by Bud Smith
Good parts house
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January 2024 by Angie Gill
Great customer service
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January 2024 by Patty Moon
Micah at the Cleveland Auto Zone was extremely helpful. He changed my headlight bulb and provided some good information.
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January 2024 by Adam Dunlap
Victor was wonderful. Helped me get the parts I need, helped change them out, and gives great maintenance advice with realistic answers and price options.
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December 2023 by Ashley Morrell
Tonight I noticed my right headlight was out on my 2020 Jeep Grand Cherokee. Immediately wanting to get that taken care of, I went to advanced auto parts (located next to this location on Keith st), and was greeted by a guy who very clearly had no idea what he was doing. Could barely understand what he was saying; he was mumbling. he very lackadaisically looked up my car make/model/the part, proceeded to tell me it was gonna cost upwards of $700-$1000 to replace my …lightbulb? (Right). So I went to AutoZone just to get a second opinion because even though I’m a girl and clueless about cars (I’ll say it) I knew that was ridiculous. Bo @ Autozone immediately helped me and assured me that the lightbulb itself costs between $15-$100. But then he explained the pricey part can be when removing the entire front part of my car / headlight itself to access the bulb that needs to be replaced. (Still would NEVER be $700, not sure where that came from)Bo then walked out and carefully looked at my car/headlight, explained in more detail (since we were now looking at it) the whole process of removing the headlight altogether. However he told me—it IS possible to replace the light bulb yourself without doing all that; by popping the hood and going through the back of the light, but that the hole is kind of small/awkward and pretty difficult to get to, successfully unscrew it and THEN successfully put the new one in. So without hesitation, we popped open the hood and got to trying. Bo tried for a few minutes, and then I offered to help just because I had a smaller hand. They stayed there with me and helped me understand the visual of what I needed to do (considering I’m the least car person ever?) and I ended up unscrewing it! (I got very excited). Went back inside the store and bought the new bulb, and then Justice, the other gentleman working, successfully screwed it back in, and the bulb was successfully replaced! Both of them helped with this whole process, and neither of them acted inconvenienced by me especially when I was determined to unscrew it. (I’m sure they were like oh Lord there’s no way this girl is gonna unscrew it, but I could never tell they were thinking that ? for all I knew in that moment I felt like they had full confidence in me I could do it LOL)SO beyond grateful for Bo and Justice— AND they also stayed 15 minutes after closing to help complete this entire process. Couldn’t thank them enough and couldn’t recommend them enough!!!!! THANK YOU AUTOZONE!!!!!!
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December 2023 by Mimoza Mustafi
BO was very helpful and very fast with his customers service. It’s hard to find someone that is very knowledgeable kind. Very happy he help me today.
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December 2023 by Stephen Chandler
Great group of guys working this location tonight. Really went above and beyond to help me find a caliper bracket bolt to get my vehicle back on the road. Definitely recommend this store to anyone in the Cleveland area.
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November 2023 by Tiffanie Ledford
I always receive exceptional quality service at this location! William was patient with me and my lack of auto understanding, and took the time needed to help with a custom headlight problem, saving me so much time and energy! This is my go-to store for all things auto.
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November 2023 by Michelle Jones
Was extremely helpful in helping me with a Mini battery. Found the battery and found someone to put it in. Went way above and beyond. I'm in town from Atlanta with no Mini dealership for cities away. Thank you so much MaryAnn and Bo!
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November 2023 by Jordan Santley
Thanks for great customer service from Micah for helping me put drive belt on my car.
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October 2023 by sunnythefish
Chase was very helpful with checking my battery and alternator and guiding me on best next steps.
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September 2023 by Shona Sanders
We pulled in this place with a dire situation with our truck. These people were so unwilling to offer us help and simply walked off during our conversation. We were able to get our truck next door to Advance Auto Parts and they were nothing but helpful and I give them five stars. Do not stop at this Auto Zone!
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August 2023 by Christian Brantley
I came in to get my headlight bulbs replaced. Mr. Chase Kirkpatrick did a great job installing them on my 2017 Ford Focus. All of the staff are very friendly and always provide excellent customer service. This location is my main shop for all automotive parts, service, and advice.
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July 2023 by Cynthia Thomas
Mary Ann was my angel this morning! She helped me figure out the issue with my car, found the correct part for me to purchase, and calmed my nerves on a very stressful Monday morning. She even put the oil in my car that I bought while I was too busy stressing out about the alternator issue. Today would have been much more stressful without her helping me!
