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November 2023 by Bradley Cross
Atm broke down and took my card. Bank staff said it wasn't their problem.
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October 2023 by Sherry Leamon
Our bank card was compromised. We went into the branch on Paul huff. We were immediately helped as soon as we went in. Mr. Robertson was extremely nice and took care of our problem right then. We were alerted to suspicious activity by the Regions bank. I am very thankful that we were with regions. They stay on top of everything. I highly recommend this bank.
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September 2023 by david johnson
If I could go lower I would I've had nothing but trouble out of regions since I opened my account
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July 2023 by Lee Thomas
Excellent branch of Region's Bank.!! Thank you for your help this morning.
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July 2023 by Rachel Flowers
I came to Regions on Paul Huff with my friend to help her set up an account and was promptly helped by Bo Lillard. He was beyond helpful and lovely to talk to. If I ever need any help I will be coming to talk to Bo!!
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May 2023 by Jennifer Bunn
Bo was so incredibly helpful, he just makes baking here an absolute pleasure! Thanks for going the extra mile! I thank you so much!
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May 2023 by Lisa Ovitt
What a ripe off, $20 fee to cash a region's check written to me, a non regions account holder.
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March 2023 by Cheyann Nicole
I had the best time opening an account here because of Bo Lillard. He was extremely helpful and hilarious. Amazing customer service!
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February 2023 by Jessica Cirelli
Avoid!! Paul Huff Regions is the worst in Cleveland! Customer service is beyond awful. My mother and I waited for over an hour to see someone at the desk. Meanwhile, one desk associate was walking around seeming to be doing nothing. The other was on the phone, got off the work phone only to pick up her cell phone. Neither of the two, nor the tellers on the line, acknowledged us the entire time. We needed help so we waited anyway, but I won’t be back. Sadly, this isn’t the first time this happened.
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May 2022 by Quadria Mandler
After a rude encounter with this locations Branch manager Cassie Presley and a customer service representative by the name of Taylor Clayton I will go to another Regions branch from now on. After two visits wasting my gas and them lying about receiving an important fax that they needed I just don’t want to even visit that branch again. I do rate Josh Jones with a 5 star he was very professional and handled our situation with ease! If you need to go to this branch ask for Josh Jones. He’s awesome! The others have stuck up attitudes.
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April 2022 by Paulo Augusto Pedroso Nascimento
I'm a foreigner, I don't live in the United States and I don't have an SSN. I went to Regions and they said that I could open an account without the SSN, I opened the account, but until today I can't access my account, to access online I need to have an enrollment id and the bank never gave it to me. This branch just apologizes and doesn't do anything to solve the problem, they said I should apply for an ATIN, but I went to the counter and to open ATIN you need to declare tax here, but I didn't receive income last year in the United States to get ATIN and also declare receipt in my country. How do you open the account without providing all the necessary information? I think this bank is unprepared, they gave me wrong information when opening the account and now I have an account that I can't use, for everything they ask me to go in person, it's 2022 and I can't do anything online, detail that I don't live in the United States. I don't recommend this bank.
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January 2022 by Ariana Saldana
Bankers could give two licks about customer service
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December 2021 by Victoria Franz
The tellers at this bank have the absolute worst customer service and are extremely rude. I advise everyone to stay far away from this bank solely based on the staff they keep on hand. Learn better customer service.
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March 2021 by Matthew Benson
Unfortunately I am the Treasurer of an HOA Association that still uses this pathetic of an excuse bank (I was smart enough to leave Regions over 20yrs ago). Had to make a deposit for the association and have been sitting in this branches drive thru for over 20 minutes now (probably be closed before I can make the deposit and it’s only 2:35). As usual with Regions, they only have 2 lines open and probably one person working. Regions bank has never cared about its customers, but at least they are consistent. Look forward to moving the HOA account to another bank which after today’s experience will be doing so.
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January 2021 by David Dixon
I suggest a more professional staff.“You don’t use mobile banking or anything” is not very polite when someone wants to check for pending transactions.“I mean, there is three pending transactions.” Just does not sound very professional nor friendly!