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December 2023 by LRB DELUXE
Mason greeted me at the counter and answered a couple questions for me on a busy Dec Saturday. He helped me find a pair of work shoes and was EXTREMELY helpful and polite! I needed a pr of shoes to wear to work that day and he assisted me in finding exactly what l needed! Stayed with me to the end and gave me EXCELLENT customer service!Thank you Mason!
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February 2023 by bianca Cano
my experience with shoe dept. encore was amazing, great customer service, and they always got the most hottest shoe brands 10/10 would recommend coming back again!
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December 2022 by TinyCreepFace Is Chill
Came here for some new socks. Soooo surprised to find out they sell shoe’s here. Great place!!!
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October 2021 by Brenda Lynn (Sally)
Not willing to help my boyfriend with his shoes. He put the new ones on and we went to register to pay for them but backed out of it cause one of the female employees told him she needed to check the shoe size and wanted him to take them off to see size. Mind you, he only has one working hand and it was hard enough getting them on much less taking them back off. He's never been told that before, so we walked out with no shoes. There were at least 4 workers behind the counter doing nothing. That's not how you treat customers. Its not OK!! Probably won't be back there. Very rude and not friendly at all! This was at shoe dept encore at Bradley square mall Cleveland Tn
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October 2021 by Incognito Potter
Lots of different shoes, but not always in your size. Very well organized. They have purses as well.
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October 2021 by Brenda Lynn
Not willing to help my boyfriend with his shoes. He put the new ones on and we went to register to pay for them but backed out of it cause one of the female employees told him she needed to check the shoe size and wanted him to take them off to see size. Mind you, he only has one working hand and it was hard enough getting them on much less taking them back off. He's never been told that before, so we walked out with no shoes. There were at least 4 workers behind the counter doing nothing. That's not how you treat customers. Its not OK!! Probably won't be back there. Very rude and not friendly at all! This was at shoe dept encore at Bradley square mall Cleveland Tn
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August 2021 by Micah Black
Staff just sat there the whole time on their phones. It felt so awkward to go in. Probably won't go back.
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July 2021 by Ole' Gregg
Lots of great shoes for a scaly man fish like myself to drink baileys from!!!
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April 2021 by Vickie
Friendly service. Lots of choices. Good prices
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January 2021 by Kerry Manning
Although they were out of stock on the size I needed, they offered a wide variety/selection of shoes. The staff seems eager to help.
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May 2020 by Ashley Duggan
I would rate this store zero stars if I could! You see, I am currently in an electric wheelchair and when I entered the store in Cleveland, TN recently I received very rude facial expressions from the employees and absolutely no help at all. Along with the utter failure of customer service, the store is not wheelchair accessible AT ALL! Boxes of shoes were stacked down the middle of the aisles making it impossible for me to go fully down any of the aisles or even to the children’s section of the store. I am absolutely disgusted at the lack of customer service and the attitude of all the employees at the store! Just because I am in a wheelchair does not mean I deserve any less respect or different treatment than anyone else! I will never return to this store and let everyone I know how I was treated!
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January 2020 by Rick Cavett
Great place to buy, footwear...R
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October 2019 by Alberto Mango
Six months ago great customer service-to-day I walked in
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September 2019 by Blayne Sems
Always get my shoes here. Nice selection.
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September 2019 by Jason Williams
This is a great place to shop for a wide range of styles. There are so many different shows to choose from. They have dress shoes, outdoor shoes, casual shoes, sandals and flip flops, and Vans-type shoes. They have shoes for men, women, and children here. They also have bags and purses here as well!
