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December 2023 by Logan Ballabina
Tony is a great and very patient worker. I had a long wait time because he was the only guy working in the store with a lobby packed with customers. He was very calm, collected, and informative and made sure to find my product for me at another store because this location was out of stock. Excellent customer care!
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December 2023 by Spookie Hyperbole
My wife and I were about to go to Best Buy to upgrade our iphones. I like Best Buy because it is a much smoother process than trying to deal with a representative at the Verizon store who is paid commission. I remembered there was a Verizon store 5 minutes from my home, so I decided to give them a try instead of driving 30 min to Best Buy. My wife and I went into this store and were greeted by an employee who said his name was Bruce. I explained we wanted to upgrade our phones. When asked, I told him I wanted the iphone 15 pro max and my wife wanted the iphone 15 pro. He asked for my phone number so he could look up my account. I know he looked up my account because he was reading off the different phone numbers which were on my account. I explained we both wanted 500 gb memory. He asked about my wife's current phone memory which was 64 gb. He told us she didn't need the 500 and that she only needs 256. We insisted we wanted the 500 because she is constantly having to delete stuff because she doesn't have enough space.My wife was unsure of the color she wanted so Bruce said he would bring out each of the colors for her to view. He returned with the 2 different pro max colors he had in stock which were both 500 gb. But as far as the pro model, he returned with two colors which were both 256. Again, we told him she wanted the 500 model. Again, he began listing reasons why she doesn't need the 500. My wife told him, again, that she wanted the 500. His reply this time was straight up, "Why?" She explained it will give her peace of mind that she should never run out of space. This wasn't good enough for him so he began telling us the price difference between the 256 and 500. I started wondering why he wanted her to get the 256 so badly, then I thought to ask if he had any iphone 15 pro's with 500 gb in stock, his answer was No. That's all it took for me to realize he did not want what was best for me, but whatever was going to get him his sales commission. I told him we were going to go to Best Buy to get the phones. He attempted to dissuade us by saying they wouldn't have them in stock. When I told him I already looked and they did, he got on his computer, looked it up and saw they had it.We left, went to Best Buy and the employee looked up my account and said it was locked. She showed us the computer screen which indeed showed my account was locked. She asked if we happened to have gone to a Verizon store recently. When I said we just came from one, she explained once you leave the Verizon store without purchasing from them, the employee will often lock your account so you cannot purchase somewhere else until you unlock your account.I called Verizon and was told that my account was locked because I submitted an application for an iphone and was declined. I explained everything from the above paragraphs to her. She told me the application was submitted from the Verizon store I was at earlier and that someone from that store locked my account. She would not provide many details but gave me details on how to obtain a copy of the application. Once I receive it and review it, I'll determine if a crime was committed and if so, I'll proceed accordingly. She was eventually able to unlock my account. I did not complete, nor did I give anyone permission to complete an application for any device using my information. I never had an agreement with Bruce to purchase anything.I'm frustrated with myself for thinking it wouldn't hurt to give a Verizon store another try. I thought if I didn't like what was going on, I could just leave and go somewhere else without issues. I was wrong. By providing my phone number to the employee, they were able to gain access to my account and submit a fraudulent application. My wife and I were polite the entire time and never called him out on his scam tactic. I'm not sure if Bruce did this for spite or in hopes we would return and purchase from him. I am hoping this is an isolated incident from one unethical employee and not a
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November 2023 by Lonnie Dison
I came into the Verizon store having problems with my phone and Linwood was able to correct the problems. I would recommend the store if you need sales or service.
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October 2023 by Rebecca Phillips
Easy, quick access. Linwood was very helpful getting my daughter's information over from her old phone to her new phone. I would recommend the store to anyone needing a new phone or service.
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October 2023 by Billy R Lowe
I came in to Verizon having issues with my cellphone and Linwood was able to get me taken care of. I would recommend him and the store if you need sales or service.
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September 2023 by Jeris De Jong
I came into the Verizon store in Clinton and Linwood spent a lot of time with me and was very patient in helping me select the right phone for me and my budget.
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August 2023 by Rosemary Miller
I was having trouble with my old phone. I came to the Verizon store in Clinton and was assisted by Linwood. He was one of the best salesmen I have been privileged to meet. He was so patient, very kind, and knowledgeable. If you need help I recommend Linwood.
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August 2023 by Allen Giles
I had broken my phone and came in to replace it. The help I received was above good. Linwood got me set up an going with outstanding service.
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August 2023 by Darlene Sharp
Very good people working here with lots of helpful information to get the very best phone for you.
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August 2023 by Katie Blasingim
Went in to upgrade our phones and they were absolutely slammed. Matt did an amazing job multitasking with us and another customer. We were updated every few minutes on the process. Matt was super knowledgeable, professional, informative, and not pushy at all. Thank you for the great service, Matt! Honorable mention to the other associate Eddie for being super nice and friendly as well.
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July 2023 by Jerry Sexton
I came into the Clinton Verizon cellular sales store to renew my discount on my account. Linwood was very helpful. He mentioned an $800 off promotion but was not pushy. I would recommend the store if you need sales or service.
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July 2023 by Brenda Ralston
I was locked out of my phone and I went by the Oak Ridge store and they didn't seem interested in helping me so I went to this store in Clinton and Cale helped me out. He wasn't able to get back into my phone but he was able to get me a great deal on a new phone and was able to save all my contacts and my pictures including the picture of my dog who is no longer with us! Thank you!
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July 2023 by Kenny Mays
Just got some great service at Verizon at Cellular sales 2230 n Charles Seivers, Clinton TN . Dillon S. Was a tremendous help, he helped solve our problem extremely fast. Thank you Dillon S.
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June 2023 by Mary Lindsey
Linwood Crowder was very professional & knowledgeable. He let us know about all the available accessories and offers without being pushy. We appreciate his time working with us.
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June 2023 by Penny Pebley
I came into the Clinton Verizon store having issues with my Motorola phone and Linwood was very helpful in fixing the problem. I would recommend him or the store if you need sales or service.