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March 2024 by Amanda Bowling
This branch has friendly and helpful associates and my vehicle always receives great service.Services: Auto engine tuning
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March 2024 by Tara Crawford
Friendly service
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March 2024 by Corey Gustafson
Great experience with knowledgeable, friendly staff. Stalls were kept very clean and the mechanics keep there bench & tools clean-this says a lot about a mechanic IMHO. Nice waiting room w/Wifi to boot!
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March 2024 by blackc10
AMAZING PEOPLE, AMAZING BUSINESS, AMAZING WORK!!!!Service: General repairs & maintenance
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March 2024 by Joe Cosio
Would give them 1 star but the front desk guy was nice. They had my car all day to find 10 things I did not ask them to fix in the first place. Then wanted to charge me 4 hrs labor/$600 to just look at the thing I wanted to look at in the first place. Don't waste your time. Oh and they still charged me $165 for the diagnostic service.
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March 2024 by Goldwyn Rodrigues
TLDR: A noisy wheel hub was replaced by CBA. After some time when the same wheel hub went bad, they quoted prohibitively high prices. I got the wheel hub assembly replaced by the dealer.In June 2022, I took my 2007 Toyota Camry Hybrid (ODO: 153737) for an issue with grinding noise while turning the car right. CBA came up with all sorts of issues with the car, namely: wheel hub, sway bar links, valve cover gasket. I just asked them to replace the drivers front wheel hub. They replaced it the same day and returned it in the evening. The invoice RO#44510 amount: 841.49 (includes oil change, taxes)Some months down the line, I hear a faint grinding noise coming from the drivers front wheel. The noise grew as time progressed until it was clear it is a problem. The grinding noise would come when driving straight, increase when turning left, but would fade when turning right. Talking to a friend over dinner, he analyzes it is the wheel bearing gone bad. But how could it? Since I just changed it some time back. Did CBA do a shoddy job? So, I asked around for wheel hub assembly cost replacement. Most repair shops insist to get the car in.In Feb 2024, I took the car again to CBA (ODO: 158893) and told them the grinding noise coming from the driver front wheel. After keeping the car overnight, they came up with the problem that both wheel bearings have gone bad and have heated the CV joint. CBA recommended to replace CB axles and both wheel bearings.The estimate:1. Replace wheel bearing/Hub Assembly: $2321.752. Replace CV Axle: $1572.743. Alignment Services **requred w/ Axle/Hub Replacement: $131.654. Comprehension Inspection: 76.835. RO fees: $4.90Total: 4107.87 (before taxes)That's more than the value of the car! I declined all, paid for the assessment (RO#53969): $82.20, collected my car and drove as fast as my noisy car could take me out of there.Two days later, I get a courtesy call from a lady from CBA. Fortunately, I was in my car and had access to the invoices/estimates. I explain the problem is in the same hub bearing which was replaced. I quote the previous invoice from June 2022 and amount and tell her this has been "fixed" by CBA and I will be going to another workshop. She said she will provide my feedback to the engineer.I take an appointment with Wolfchase Toyota (AKA Penske) for the wheel hub assembly change. They asked for some time to get the parts and setup the appointment (surprised that CBA never asked for time for acquiring parts). Wolfchase Toyota also tries to sell me both front wheel hubs (and quotes it) but I deny it. This becomes important later. Wolfchase Toyota changed the wheel hub bearing for $1053 (includes oil change, taxes). They also offered to buy my car! Driving home, I could finally hear the music from the radio! Most of all, my hypothesis was correct.On a CBA feedback form, I give a low score mentioning that it is the same wheel hub which was replaced a year and a half back. I get a call from Chad. He says he wants to make things right and asks for the cost and scans of the invoice of the bill from WT, which I e-mail immediately.After two days, Chad asks me to call him on a recorded line. As we speak, I wanted to take the conversation on facts and numbers while he was trying to obfuscate on how they have been unfairly treated and how they have such a good review and their service and prices are better than the dealers. He mentions he talked to WT to get the faulty part back so he can claim warranty on it. On fairness, I tried to point out that their costs of changing both wheel hubs was so prohibitively expensive as compared to a dealer, if we just double the cost of one wheel hub assembly change at WT (851 x 2) and compare with CBA’s quote. It is still a nice difference of more than 500 dollars! He mumbled something about how cost of replacing both is more than replacing one wheel hub assembly (hmm, WT had quoted for two wheel hubs as well). Ends the call faster than I could say bye.I don't think I will be going back to CBA again.
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March 2024 by Jim H.
Honest. Good communication. Didn’t over charge.
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March 2024 by Kai Victor
It's so rare and special to find a car shop you trust, and Christian Brothers Automotive Collierville is the best shop I've ever worked with. They treated me and my old car with the utmost respect and fairness and somehow kept my car going for another year. From their fair prices and online quotes to their convenient shuttle, working with their team was always a pleasure. I'm sad to be moving, mostly because I won't be able to bring my car to them any more!
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February 2024 by Matt Shapard
Great service and very nice, helpful, and honest.
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February 2024 by Garrett Moore
Great communication and prompt service. The customer care team is fantastic, I would bring my vehicle to Christian Brothers anytime repairs are necessary!
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February 2024 by Lance Brasher
Christian Brothers Automotive Collierville was truly amazing to our family with superb customer service and automotive care. They worked diligently to repair and return our vehicle as quickly and efficiently as possible, even in the midst of a family crisis. I would definitely recommend Christian Brothers to everyone!
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February 2024 by Steven Escamilla
Everything about CBA was outstanding: Dropoff, Process During, and Pickup. Prices were fair and I felt extremely confident about the quality of work. The detailed checklist is what sells, it left me with no questions other than “approve” or “deny” the task required. The 80 point inspection is what will keep my business here moving forward. I will now leave my dealership I have been using for the last 6 years for this incredible place.
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February 2024 by Jimmy Turner
Christian Brothers Automotive Collierville is simply the best automotive repair shop in this area. From the owner Bart to the service staff to the technicians, everyone cares for customers as if we’re family. I never take my vehicles anywhere else. Special thanks to Chad, Brett, Ray and Harley for the great experience!
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February 2024 by Diana Gill
Good service!Service: General repairs & maintenance
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January 2024 by Tim Warner
They have always taken care of my truck's problems. I wouldn't use anyone else. I trust them and they have never let me down. They are honest and trustworthy. And they get my truck up and running again. What more could I ask for?Services: Auto engine diagnostic
