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March 2024 by Ashley Rashid
Claridge is awesome! When we first moved here, we boarded our dogs at a very well known and highly reviewed kennel in Memphis. Our dogs were completely traumatized by the experience and both needed vet visits upon our return resulting in nearly a $1000 bill to get them back to feeling better. Needless to say, I was extremely nervous about boarding anywhere ever again. However, we decided to give Claridge a trial run for a long weekend a few months ago and both our English bulldog and French bulldog did amazingly well. We boarded again over spring break for 9 days and came home to happy and healthy dogs! Sweet relief! We won’t be going anywhere else for future travels. We highly recommend Claridge. The staff genuinely seem to care and are always prompt with a response while away. Thanks to all! You guys rock!
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March 2024 by Michael Smith
My yorkie had been on the waitlist for grooming since December 2023. I’ve called last week twice and left voicemails and never received a callback. Call today to check status and they are booked through 2024. EXCUSE ME!!!! Please explain how you go from WAITLIST to booked the entire year of 2024. RIDICULOUS
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March 2024 by Adrielly Borges
We love Claridge, it’s definitely Jackson’s FAVORITE PLACE!
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November 2023 by Maverick Everest
Claridge always does a great job with our buddies and the staff is always happy to have them.
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May 2023 by Amber Homolka
I have been going here for over a year, but now they will no longer be getting my business. If I could give them less than one star I would.The scheduling is a joke. You have to wait months in order for your dog to be seen and if you don’t schedule the day after your pet has been seen there’s a chance you won’t get in for a good 4 months.I scheduled my dogs appointment in December for the end of January, however, there was a snowstorm, so THEY canceled my appointment and did not reschedule it. Once I called to make an another appointment, they told me that my dog would not be seen until April. So I made a FULL grooming appointment for her in APRIL but then I then decided to make an additional “partial grooming” appointment as well in between that time frame (January- April) so she wouldn’t go 4 and a half months without getting groomed.Unfortunately, I had to cancel that appointment because of a scheduling conflict I had.The receptionist then said to me in a very condescending tone “if you’re going to cancel your dog’s appointment again then you need to let us know ahead of time so Chris can book that appointment”. Which I didn’t even cancel the first one in the first place and even if I did, canceling 3 grooming appointments in a over a year shouldn’t be a big deal and the customer shouldn’t feel guilty about that either.I told her I wasn’t canceling her full grooming appointment I was just canceling her partial grooming appointment because I couldn’t make it. So her original appointment for April should still be in the books.Fast forward to April, I called to confirm my dog’s appointment and THEY CANCELED MY DOGS APPOINTMENT WITHOUT MY CONSENT!!The lady told me that Chris (the groomer) was “done working with me and my dog because of the cancellations”.She said “well since you canceled her partial grooming appointment I assumed you wanted to cancel the other appointment too”.Not once did I ever say to cancel her main grooming appointment after waiting for MONTHS for that appointment.The disrespect they show their customers and the fact that they try to blame their customers for their mistakes is truly unacceptable, unbelievable and disgusting. I will never recommend this company to anyone and I will never go back.
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January 2023 by Tanya Wood
OK guys so I know I already posted about Chris and the entire team at ClaRidge pet resort in Collierville but I wanted to show you proof on the left is my wonderful Walter pre-grooming. He looked like a woolly mammoth on the right you’ll see Walter after Chris did his magic. He looks like a standard poodle again yeahhhhh! he’s beautiful so the last time I post it I failed to put my pictures up and I wanted to make sure you guys saw how magnificent the before and after shots are my dog is still amazing but I had to show you the work because if an artist can’t display his work. No one will ever see how amazing an artist is and Chris is an artist everybody, if you have a timid dog or a rambunctious, dog or whatever dog, Chris is great , Walter is my service dog. So Chris took him first to minimize the time that he would be away from me which how wonderful is that this place is great guys. Just wanted to show you have a great day everybody Tanya
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October 2022 by Pam B.
Maggie does not love the car so is down on the seat until she realizes where she is. Then tail is going and she cannot get out of the car fast enough! (Yes, she gets lots of love, food and exercise at home too!). This happens every time without exception so it must be a positive experience for her, every time and it's been a lot of times in her nine years! While she does not cower at the vet she sure does not act the same there!
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September 2021 by Michele U.
I would like everyone to know what a wonderful place The Claridge Pet Resort is for fur babies! We have entrusted them for years and know when we are out of town, our dogs are treated with care and consideration, doing the same routines with them as I fo at home. They remember our instructions from visit to visit and review upon each drop off. Our dogs are happy and healthy after each visit and only display well being! My mind is always at ease knowing they are in their care!
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August 2021 by Valerie C.
APATHY: If we don't take care of the customers, maybe they'll stop bugging us. Claridge employees are rude and treat customers like an annoyance. I pulled up at 1:30 today for 1/2 day of daycare. They told me the dogs were napping and adding my Pekingese would disrupt everyone, potentially causing a fight....What?! My dog doesn't even bark and all of the dogs are in cages during naptime. This is the third time my husband and I have been turned away for some made up reason. The employees want to work as little and leave as soon as possible. I didn't feel like they cared about me or my dog, so we won't be back.
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August 2021 by Whitney Wilder-McClain
We love Claridge Pet Resort! We have been going to Claridge for many years and all of our dogs love it there. The accommodations are so nice. Dogs staying at Claridge get more one-on-one time with the staff than they do at other boarding facilities. They also offer more ways to customize your dog's daily schedule while staying there. The staff at Claridge Pet Resort has always gone above and beyond to meet the needs of our dogs.
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August 2021 by elsy golando
My dog’s second home. My sweet boy has been going to the Claridge for 8 years now and he loves it. They have treated my dog so well and have taken great care of him the many times I’ve had to board him there. When I was active duty they were very understanding and helpful when running late to pick him due to my unstable schedule. They always did their best to accommodate my schedule and be able to care for my baby while I was away. My dog loves it there so much it takes my a while to get him in the car when I pick him up because he wants to go back inside. I can tell by his reaction that he is treated well and loved by the staff. The staff is always very friendly and helpful and have been awesome during this crazy year of Covid. I enjoy the many fun activities they plan for the furry babies and always send videos of pictures of my baby during special events. The Claridge Pet Resort has been my babies favorite place when he’s not home. They provide great service, love our babies and care for them like their own. I highly recommend this facility to all dog owners.
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August 2021 by Brenda Canale
We have been sending our dogs to the Claridge for daycare and boarding for the past four years and my dogs (and my husband and I) love everything about this place! The facility is top notch and dogs are boarded in private rooms, not cages. And, while boarding, my dogs also attend daycare during the day so I know they're having a great time and getting plenty of exercise and energy out - they enjoy their vacation at the Claridge as much as we enjoy our vacation (and I can always relax and not give my dogs a second thought because I know they're in great hands)! My dogs also attend daycare at least once a week and they get so excited about going - we can't even say "Claridge" in our house in front of them unless we're planning to take them. Everyone is so friendly and helpful and they obviously love dogs! The daycare even has themed holiday events for the dogs like a Halloween party (with a costume contest!), Valentine's day party, pictures with Santa, etc. I could not recommend the Claridge more highly! We wouldn't even consider sending our dogs anywhere else.
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August 2021 by Catie Miller
Have had the best experience with the staff and environment. The staff has absolutely some of the friendliest people. My dog is a best special and they have always taken such great care of him and treated him as if he is one of their own. They always take special care to send him home with the cutest bandanna and special treats. I can not say enough about how much we love it there!!!
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August 2021 by stacey watson
Claridge Pet Resort is the ONLY place we would leave our 3 pups. They care about each dog as if they were their own. Claridge knows the owners AND the animals personally. My favorite part is they celebrate every holiday with the dogs and cats just as if they were small children. They take pictures with Santa, donuts with dads, and have dress up contests on a regular basis. Our whole family LOVES Claridge!!
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August 2021 by Alexander Gordon
I have been taking my Bax (Baxter) to Claridge since 2018. We absolutely love the place! I’ll enroll him in daycare and grooming about once or twice a month. It’s great social interaction for the pups. We always book for boarding if we go out of town. Emily is awesome! All of the staff are super friendly, and responsible. Chris (the groomer) does a great job with Baxter. He always leaves clean and handsome. Claridge is your best bet for your fur babies! Highly recommended!
