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March 2025 by Virgen Velez
I went to this store today with my teenager son and my daughter. I had bought his first communion dress here before and loved the customer service we received in that occasion. Today I was looking for a black tie for my son and wanted to check for a nice dress for his graduation to. I asked the gentleman in the customer service counter where the ties are as I couldn't find them. He point out where they are and shout out loud 3 times to the other two male employees working in that area that I needed help to find a tie. Mind you these two employees are just sitting talking to each other. They did not even acknowledge our presence or tried to help us at all. Then another customer walks in the area and they got up and went to help her without hesitation. I guess they just decide base on appearances who deserve their service. I used this opportunity to teach my kids a valuable lesson for sure on how not to treat people regardless they appearance. Needless to said I decided to took my business somewhere else, where being Hispanic is not seen as a problem to the people who actually want to sell their merchandise. Customer service should be a priority regardless of who walks in your store.
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February 2025 by Zahra Kia
Rude staff!!!!!!
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January 2025 by boyd4hen
Today is 12/27/24 and I went to make a return to the women’s dresses area. There were several problems from the start. We waited a long time for anyone to come to the registers. When the lady finally came over she expressed that she was the only person ringing up customers.
I had my receipt and the dress had tags and was never worn. She said she needed to speak to a manager because there should be a red tag not the yellow tag. Upon returning she said the Vince Camuto brand didn’t have the red tags.
She then said your refund is going on a gift card. I said I’d like it returned to the card used for purchase. I asked to speak to the MOD. She came about and said the holiday return policy did not allow her to put the funds back on the card used.
I asked for her manager and she said she couldn’t call her to come and I had to walk to customer service because that’s the only register that could perform the return!?
In customer service I spoke to C. Dockery and she was not helpful. She continued to uphold the wrong . Her suggestion was to take this store card or go to the Dillard’s of purchase( Nashville) and see what they will do for you.
Dillards had a reputation of being service and customer oriented . That’s was not displayed here. I am hoping someone will reach out to me and make this right.
Until then I’m telling all and not recommending we spend our disposable cash there.
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November 2024 by Joshua Thomas
Carriage Crossing
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November 2024 by Monica Wigington
Over priced and not much to choose from.
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October 2024 by Bob Vornbrock
Very disappointed in the inflexibility of Dillard's return policy. Wrong size pair of ladie's sandals bought, receipt inadvertantly misplaced. Would not accept product back for exchange. Bought and paid for another pair, correct size, and at tbe same price at the same store (all of $27.99.) Customer service manager on 2nd floor would not budge on a refund for the original pair. It is no wonder that legacy brick 'n mortar retailers like Dilliard's are closing every day. Loyal, honest consumers deserve better and get it everyday elsewhere which is where I will be doing business from now on.
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September 2024 by Mary Amacker
Went in to buy a good pair of men's dress shoes. The salesperson ducked and hid in the back room when he saw us look for him for assistance. We will not be back.
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April 2024 by Yolanda Gailes
What woman doesn't love shopping at Dillard's! They have a variety of items that we are always looking for. From kitchen items to bed linens. Fashionable goods to personal clothing and shoes. And how could I forget their array of handbags to include pre-loved luxury. Besides a little ? birdy told me they release extra oxygen in the stores so we are encouraged to spend more money!!!??? Disclaimer that statement is only for a little laughter. ???
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April 2024 by Rose Parker
Great sale in shoes and big variety to choose from!
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April 2024 by Truez Tanya
Service and food was excellent
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April 2024 by Kaitlynn Wetzel-Brooks
We love Dillard's! While the prices are high for full priced items, the sale prices are often unbeatable! I got a Corksickle cup for $10 (usually $40)!
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March 2024 by Felipa Gomez
It's a good buy place
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March 2024 by Deborah Sinsabaugh
Nice store. Helpful staff. Large selection. Many brands and styles. Best kids department. Great handbags too. Make sure to check out the sale racks
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March 2024 by Journey With The Teals
Always great prices
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March 2024 by Rebecca Molitor
Friendly, helpful service
