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September 2022 by Dong Xi
the installation company CFI that contracted with home depot, is not professional, not responsive, and the work quality is extremely low. Home service at home depot is really really not recommended, and always you do not get any people to talk with for solving the problem !!!!
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September 2019 by Jeremy E.
So why five stars? Well...because I'm going to compare them to other Home Depot locations around town. This location, Collierville, is spot on. Spot on with having product in stock. Spot with cleanliness. Spot on with organization. Spot on with the employees giving a flip about the customers. From standard fare customers to contractors. I can't say how much I like this location. I drive out of my way to come here rather than even darken the door of the location in Wolfchase/Bartlett. Kudos to management in having a staff that seems to want to come to work!
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September 2019 by Ken McIntyre
I purchased a $150 gift card for my father in Dec 2018 for Christmas. When he went to use it he was told the card had a zero balance. The girl at the Syracuse, NY Home Depot said she could dispose the card for him. My dad (he’s in his 70’s) unfortunately agreed to this. So I bought my dad another gift card which he used without issue, & notified the local Collierville Home Depot what happened. What we found out at the customer service desk (about the first card) was that some
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May 2019 by Barrett O.
I'm doing this update but stand by everything I said in my earlier one. Gotta be honest here, which isn't a necessary qualifier because I am always very honest with my reviews, but the only thing holding me back from 5 stars before was a personnel issue. Let me be clear, it was so much the individuals as it was the lack of staffing, just not enough people on the floor & in the departments, and there were some minor attitude issues but not anymore. In Collierville, like in many areas, there's a Home Depot and Lowe's located close together and I've tried then both. I totally prefer Home Depot for a lot of reasons and that's true for this location as well as the same scenario in my other favorite HD in Foley, AL where they're actually across the street from one another. This store has been the source for my complete kitchen renovation as well as the total renovation of both of my bathrooms. I've bought lots of lawn and landscaping materials and tools, lighting, flooring and more over the years since they first opened. Overall they are one of the best stocked locations of the dozen plus Home Depots that I've shopped. HERE IS A STORY THAT SAYS 5 STARS: Last week I sat down with Jeff in flooring department, you know where that desk is where you can sit and have a consultation, because I need hardwood & carpet for a couple rooms. Jeff was very professional, knowledgeable and personable, in fact we discovered that his wife & my wife know each other because they work the overnight shift at St. Jude & even did Yoga classes together at the Y. So Jeff gives us several samples, makes sure we make the best choices to get a deep discount on the wood flooring AND get free installation on the carpeting. He scheduled measuring at our home on the following Monday. We got a call from HD central the next day who went over everything from top to bottom and had all the information & choices that we had made in the store & was ready to take my order. However the lady informed me that she could not apply our 15% military discount, which is registered to our accounts, on her system software & said that she would send everything to our local store. First thing the next morning I got a call from Jeff who indeed went through everything again & verified the materials, labor, discounts, etc. & placed the order over the phone. Note: there was a 6 mos./no interest deal that had expired 2 days before but he arranged to make sure our order was made eligible and now we are waiting for the installers to show up on Monday. This is the kind of expertise, professionalism, attention to detail and customer that makes Home Depot my first choice every time. I don't need to wait for the job completion for this review because, as I said, I've had several major projects done on several different dates & every one has gone very smoothly, from start to finish, so expect nothing less now. I was going to update my review because of everything that I wrote above but I was prompted to do it today because of Gavin. He's a young man who asked if he could help me today when I was trying to decide on a hand truck. I really like this foldable Milwaukee model but the price seemed too low. The tag above it said $29 & the description matched but there were others nearby that weren't nearly as nice for more. He scanned the one I wanted and it came up $59, hmmm. He said "this is marked $29 so we will honor the price if you want to buy it". He then offered to walk all the way across the store to the register with me to make sure that it would be handled correctly. That's exactly what happened, and since this very young man had already thanked me for my service he also made sure that I received my 15% military discount, a really good deal. I'm going to send a note to the local manager and to Home Depot corporate commending Gavin because he he's a
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February 2019 by Donna Yarbrough
Money to spend and no one would help me. Have up after 45 min I searching and then waiting for someone to show up.
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December 2018 by Blake A.
Very nice Home Depot. I only came in to grab a few thing but I wish I had more time to look around. Nice people working here.
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December 2018 by Tim D.
Let's review this store today. I like Home Depot it is my favorite store but this particular store in Collierville no-no. I'm not talking about the whole store I'm talking about the customer service. Two ladies over there were really rude with bad temper and rolling eyes all the time. Looks like they don't like their job. Customer service it is a face of the store and if they don't treat you good it will make a customer really angry. But luckily there two other persons which totally different than these two and their names Todd and Marquis (hope I spelled it right) and employees like these are making this store looks good. So please Home Depot, replace your customer service with the new team like these two gentlemen. Thank you!
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October 2018 by Chris Cummins
I've visited this store many years without any issue, until I visited the flooring desk to have a quote for carpet and pad. At the time the measurement request was entered, training was occurring, as such, I expected the process to take a little longer which was not an issue at all. However, the two visits once I was provided a verbal estimate, it all became more difficult. Through other store managers, I found out my quote process was not handled to standards, as I was never provided any documentation other than a receipt for the payment of the measurement services. Finally, on tonight's visit, nobody in flooring could be found. I tracked down an associate who called for Tony, but after 10 minutes, Tony never showed up. Another associate came to the flooring desk where I was waiting, never bothered to see if I needed any help, but as he was walking away, I asked if he could help me find whoever was in flooring. I was told he would find Tony, and would have him come to the desk. After another 10-15 minutes waiting, still no Tony. I eventually made my way to the front desk, where Tony was called for again. In short, after telling Tony I wanted to send the quote to another store, I was told it would be too difficult to do, and I should just order through him. Not once did he ask how the issues could have been corrected, nor an apology offered, nor any help in general other than Tony wanting to make a sale.
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October 2018 by Kevin Barnard
Do not purchase carpet here. The service in store was great, but once they get the money, it's passed to a subcontractor and horrible customer service and installation. Even have contacted store twice with no response.
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August 2018 by Jimmy S.
Excellent service and pricing. In a recent visit to the paint department, I will have to highly recommend their paint guy Tim. Very knowledgeable and eager to get you what you need. I love those Husky tools because of the pricing and durability. This location has it going on no doubt. Maybe open a few more registers with people at them, but I have no problem using the self checkout. Never had a bad experience at any department in this store. Highly recommended.
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August 2018 by Darin M.
Overall this store is okay. Half the staff is nice the other well they are just there. I know the company is concerned about safety but closing 2 isles for 10 min to move a forklift is excessive. Customers time must not be important. See the picture- my pet peeve! The enclosure for cart return does not give you enough space to open your car door.
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May 2018 by W B.
This place has a terrible garden center. They do not take care of their plants. Everything is brown and wilted.
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December 2017 by Chris Cummins
I've visited this store many years without any issue, until I visited the flooring desk to have a quote for carpet and pad. At the time the measurement request was entered, training was occurring, as such, I expected the process to take a little longer which was not an issue at all. However, the two visits once I was provided a verbal estimate, it all became more difficult. Through other store managers, I found out my quote process was not handled to standards, as I was never
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October 2017 by Grace Jerden
I brought my husband's DD214 form to obtain his veteran's discount. The clerk didn't recognize the form and I was told Home Depot required a picture I.D. and secondly he had to be at the store to get the discount. Firstly, my husband is Viet Nam era and if he did have a picture I.D., no one would recognize him, now. Secondly, I got to thinking about how the veteran had to be at the store. Some veterans have become sick or injured from their active duty. I doubt that stan
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April 2017 by Georgia Rucker
We purchased granite countertops for our bathroom. They were installed on March 24, 2017. The installers cut the backsplash too short and cracked it. We have talked to Home Depot numerous times since then to get this rectified. They repeatedly tell us they will get back in touch and get it fixed but now, after a month, we still have heard nothing. Terrible customer service and follow through. Don't spend thousands on countertops if you expect good installation and follow through.