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February 2024 by Zach
This location is very fast and efficient. After transferring from my old pharmacy to Kroger due to insurance, I am so happy I was forced to make this change! They are so fast when filling scripts that my doctor has sent out.If you’re contemplating switching over, DO it!
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October 2023 by Kelly Hodges
Easy to use
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December 2022 by stan trahan
One of the pharm techs was very rude in the drive thru.Bad attitude b4 we even conversed. Talked to the pharmacist and she explained they were having issues with text prescriptions being wrong.As mine was. Said customers were jumping on them about it.The tech got mad and slammed phone down and walked off. “Drive thru” Pharmacist came over to explain her behavior and brushed me off. Been going 11 years to this location. Usually very good service. This tech needs training or different job.Asked Pharmacists for her bosses number. Can’t give out but they will call me next weekIf they aren’t on holiday. I have been told by Kroger employees they can’t get off in Dec. Big money month.We will see if they call.
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November 2022 by Kathleen O.
Not sure who's in charge but I will find out. 1. Took my Mothers prescription bottles to pharmacy to have them filled. Went back later in day and they couldn't find prescription. They didn't show anything was dropped off. I had to make them go through their garbage cans and they found the bottles...someone threw them away. 2. Had 2 other experiences like the above but today was the worst. Took my 93 year old Mother to get her heart medicine filled around noon today. Woman behind counter said they were closed early for Thanksgiving. Mother ask if she could please get her medicine ( already filled) because she only had 1 day of medicine left. Lady said "THATS NOT MY PROBLEM". We asked for the manager and she said she was the manager. If they weren't open why was she at the window. Why couldn't she go that extra mile since the prescription was ready. Karma! The conversation was recorded
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October 2022 by Venita Kaiser
Easy to get a prescription transferred!
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September 2022 by Jason Crawford
I have used several Kroger Pharmacies in the city and this is by far the best. Service, speed, friendly and just overall customer satisfaction. I haven’t been to them all, but this is the best that I have seen.
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June 2022 by Benjamin B.
The pharmacy is one of the best features of this store. Although their food selection isn't as extensive as their sister store in Germantown, the customer service here is superior. I do wish that they would not set out their pallets of goods to be stocked until after the store closes at 11:00 pm.
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May 2022 by Ellen Rardin
They answer the phone and are very helpful. The lines move quickly. Great location
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May 2022 by Joyce D.
I should have been prepared come into Kroger at 1pm the weekend before Mothers Day. They only have 2 lines open with look like teenagers working and they was just playing and talking to each other with no concern of the customer. I stood in line over 30 minutes. The store busy but it was playing that got to me.
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May 2022 by SPECIAL K!
Fast service at the drive through even when lines seem long. The move quickly. Respectful employees.
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April 2022 by Layla C.
What a pathetic pile of garbage this place is! I usually go through a delivery service but I needed something quickly in a pinch... Well nothing is quick at Kroger, even at 8 AM in the morning! I actually had to ask four employees to excuse me while I tried to make my way through the aisle squeezing by their huge carts and them just standing there as if I was in THEIR way! Then of course no one is checking out, and I refuse to go to the self check out as I don't get a paycheck to work there, perhaps one of those employees with their huge carts in everyone's way can actually do some work and check someone out! When I went to the one register that had the light on, there was a Shopper in front of me in line just waiting... No one checking. Then when the checker finally made their way after taking her sweet old time, the shopper actually apologized to them for making them work! When it's my turn of course I'm not even greeted with a word... Not a hello, thank you, nothing! NO wonder why they have disgruntled employees! You think after we had a major shooting at their establishment in this town, employees would be a little bit nicer!
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April 2022 by Cierra L
Was trying to be understanding and give them a chance but this is going on two years now. You can call in a prescription that needs to be refilled days in advance and it still won't be ready by the time the automated service (if it decides to work that day) states it will. They claim they are understaffed but we really can't keep using COVID as an excuse. The Memphis/Collierville/Germantown area was not even closed down for a full two weeks when COVID started.Everything's been business as usual so, COVID is no longer an excuse. Whether this location believes it or not, some folks need their meds. Mine are for chronic insomnia. So, despite calling it in way ahead of time, guess I'll just be awake for days until Kroger decides they feel like filling it. ??
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January 2022 by Michael G.
This pharmacy consistently does not fill all our prescriptions. Even when we call to make sure all will be filled they still only fill some of them. They are usually quite rude about it and and they won't even apologize.
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December 2021 by Joel B.
This is our go-to for groceries. We have been using their pick up pretty much all of the pandemic and really enjoy it. They call you when your order will be late and there's even been times we've told them we can wait until the next day to get our groceries. We always tip them and have a good experience. I also like how you can get points by buying gift cards- we wait for the 4x points and buy gift cards to things we already will buy from like restaurants we know we will end up eating out at and stores we will end up buying from. It's a nice system because we are saving that money for those stores and getting points for it. I also worked here years ago, as did my wife and two of our friends. It's a good place to work. Also, this place is known to have better meat and veggies than competition.
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December 2021 by David Pittman (DJ)
Perfect. Staff is great. They make sure you get the most affordable rate possible and that you understand about your medications.