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January 2024 by Von W
So fortunate enough for me being a female, I know a little something about cars. Took my car here for general maintenance (an oil change). And that is EXACTLY all I got. No multi point inspection was done, but it was stated in my receipt/paperwork....The only thing that was inspected was air filters that they tried to buss my head on. I know this because my service provider who I won't put on blast, but probably should because this same stunt was pulled on my mom, but anywho he informed me that my air filters needed to be changed and it would be $78.77 for the engine air filter and $104.37 for the cabin air filter. That's a total of $183.14. But guess what y'all, I bought my own air filters for less than $25 each and changed them myself saving me a whooooole lot of money. The oil change was already $100. So upon changing my OWN air filters I discovered none of my fluids were topped off...but they "claimed" they did a multi point inspection ??? which is supposed to be done as a courtesy to customers. And I also DID NOT receive the paperwork for it. It was only documented in the receipt. I included a video showing that. The previous oil change I did receive the paperwork because it was done. Idk why shops are always trying to get over on people especially females ....
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November 2023 by Jim Tewa
I'm very impressed with this dealership, the salesman who assisted me Steve Burns was not pushy and friendly and a pleasure to speak and work with, also very clean and nice facilities from the showroom to the service department.
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November 2023 by Michael Joyce
the part they replaced was three times higher than if it was bought online. I can only imagine how much labor is inflated. poor communications when trying to get updates
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October 2023 by John Burrows
Had my car for 10 months, and it has ran bumpy every since. I hardly ever drove it. The bumping got worse had to take it in. They got straight to the problem making the reason my dealership a lie. Thank you
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September 2023 by Kimberly Edwards
Hey all. Please be wise and careful with smooth service advisors. They say things to get you in and set you up for service, then deny you if you refuse additional work. At least that's what happened to me. Crooks. Got me in for brake service but didn't perform anything but charged me for touching my truck. I didn't ask for diagnostic because I had already got one from Cadillac of Memphis, but the service department was bagged up. Weeks b4 they could get to my truck. Dang money lost, and no brakes done when I left. Please be careful or have extra money on hand for other things they may find wrong.
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August 2023 by cehoward52
Terrible service. Brought vehicle in after scheduling appointment. Got there, explained the issue to technician, same explanation I gave when I made appointment. Without even looking at my issue I was told they were 2 weeks behind and that they would need to keep my vehicle for 2 weeks but had no idea when they’d get to it or if they could even fix it. That info could’ve been given either when I made the appointment or in the days I had leading up to my appointment. Basically they didn’t need my business and gave me the me the most unrealistic option to leave my vehicle there for weeks with uncertainty that they could even diagnosis the problem.
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August 2023 by April Gladney
Very poor experience..I've had to take my vehicle back several times since Oct 2022 and I'm still having the same issue with no help with fixing from this company..
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August 2023 by Ceekay S.
Warning: Escape this dealership like it's the world's fastest marathon! Their pricing online is a mirage, and their trade-in offer range is like spotting Bigfoot - you'll never find it! The year is 2023, and they're still stuck in their bait and switch ways, shame! Meet middleman Benjamin, the self-proclaimed king of arrogance and condescension , told me his "GM is too busy" to talk to customers unless you sign his silly price note. Hey, Mr. Smartest guy in the room, quit your sh*ty sales tactics 101, stop your rambles about how busy the dealership is and how big and how much money the dealership operates yearly, and get the man who can actually make a deal to sell me a damn car.I had every intention to ride away in a luxury vehicle just shy of 6 figures, but Mr. Ben thought it'd be fun to play games . Guess I'll take my money and "uncommitted" self to a dealership that actually wants to sell cars! Never in my life have I encountered a salesperson with such a remarkable talent for un-selling someone..On a brighter note, meet Darrell, the friendly neighborhood car expert who knows how to make you smile. Should've let him seal the deal and avoid the drama! On a serious note:Fire Ben, Promote Darrell, sell vehicles, make $$
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August 2023 by Chad Howard
Terrible service. Brought vehicle in after scheduling appointment. Got there, explained the issue to technician, same explanation I gave when I made appointment. Without even looking at my issue I was told they were 2 weeks behind and that they would need to keep my vehicle for 2 weeks but had no idea when they’d get to it or if they could even fix it. That info could’ve been given either when I made the appointment or in the days I had leading up to my appointment. Basically they didn’t need my business and gave me the me the most unrealistic option to leave my vehicle there for weeks with uncertainty that they could even diagnosis the problem.
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June 2023 by William M.
From purchasing my vehicle to obtaining parts to now service experience I cannot give any aspect of this dealership better than a one star rating. I had to make four trips to the dealership to get my purchase completed and then after ordering all weather floor mats they lost them and it took three trips to the parts department to get it resolved. Now service for an oil change taking four plus hours? Never coming back. Will be selling my GMC
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May 2023 by Allen E.
Thank you TEAM Sunrise for a seamless purchase of Leslie's new 2023 Tahoe. She loves it. Epic!
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April 2023 by Joel Bustos
The one thing I did not like is that they don’t offer a shuttle service for customers who are in town. You know the locals that come to this place. Even a 10 mile radius would be nice. Or just Collierville residents. For major repairs. I guess I will come back here. But for anything else that can be done at other shops, I will be going there. I did tell them to take their time with my vehicle that I was in no rush. I understand they had to wait for a part. I thought it was gonna be a few days. It turned out to be a week :)Minus one star for not having a shuttle. I guess I’ve been spoiled by other dealerships.And the second star it was because it was really expensive here.The staff was polite and helpful. The area looks very clean. I like that in the office where you check out. They decorate with cute stuff depending on the season or holidays.Services: Air & cabin filter replacement
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April 2023 by Master Mark
Over 2.5 hours for a scheduled oil change is unacceptable by any standard. I can take my vehicle to any place in the area and get an oil change. I have been bringing it here because I purchased it here. I have more important things to do than sit for 2.5+ hours waiting for an oil change.
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March 2023 by Carrie Clark
Always excellent experiences at customer service center. All personal very polite, courteous and efficient.
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January 2023 by Erica Ingram
Have you ever been charged 3 diagnostic fees at one visit? Have you ever been charged a fee for asking to see the damage they found? Have you ever been mislead into purchasing an extended warranty based on the service advisor telling you items were covered, only to find out 30 days later the items were not covered? This was my experience with Jeff Holland. I have never been so grossly taken advantage of by a service advisor. Please beware!Services: Wheel alignment
