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November 2023 by Matt Alred
Excellent service. Kimmie did a fantastic job from start to finish. She listened to my comments and questions professionally and with empathy. I would not let anyone else cut my hair. She is an exceptional employee and ambassador for Ulta. I am 1000% satisfied with my haircut. Two thumbs way up!
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August 2023 by Katelyn
I have a lot of skin issues, and I haven’t bought makeup in 2 years. I brought in my makeup case, and asked an employee if he could help me out. I don’t wear makeup a lot, nor am I knowledgeable about it. I was hoping that maybe some of the makeup that I had was still good.I did not have a good experience with that employee at all. It wasn’t until an employee named Kira stepped in to help me. I forgot to ask for her name, but that was the cashier’s name on my receipt.She was nothing but kind and understanding to me. She helped me find something to cover all of the redness on my face. She showed me specific products and tested shades to make sure they would work with my skin tone. She also taught me the best way to blend the products so that they didn’t irritate my skin.Plus, she helped me stay within my budget that I had allotted for my purchase.I work retail, and I know you can only spend a certain amount of time with a customer. However, the time she did spend with me meant a lot to me. She went out of her way to help me when no one else would.That is the type of employee that needs to be recognized. I don’t even write reviews, but I wanted to make sure she was recognized on a public platform.Thank you, Kira!
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August 2023 by Shelli Ruibal
Almost always find what I am looking for. Friendly and helpful staff!
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July 2023 by Chelsea Sanders
Kimberly Moore was great! I got my eyebrows waxed and she did a great job and really listened to what I wanted.
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June 2023 by Chelsea Sanders Rhynes
Kimberly M. At Ulta Did my hair and my daughter’s first haircut. She’s awesome! 10/10 I recommend this store.
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May 2023 by Marcia venantius
The store is located right of the main highway . It’s very good . Especially I don’t know the person’s name , she helped me find the right shade of foundation and made very good recommendations that fitted my budget . She was very helpful and helped me try on different shades until we found the one that suited me . Very impressed after my visit at this Ulta
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May 2023 by Etna Tejeda
Walked inside with my baby and wasn't greated mind you there were more than 4 people on the floor and by the entrance. I heard people being helped and when I asked for assistance I was ignored more than once and never got helped. I decided to walk out because of the horrible customer service.
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April 2023 by sandy swift
The best retail customer service I've received in a very long time from any establishment I've patronized.?
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April 2023 by Will J
I came to this place in need of some foundation. Upon arriving, I went to an associate to ask if I could have help matching a color. She rudely dismissed me and told me to find somebody else. However, there were clearly no other associates to help because I was told she was the only one who could help by the front desk. I looked around for somebody else but there was no one. I don’t appreciate businesses that hire employees that do not treat customers with respect.
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March 2023 by Angry Kong
What a fantastic team! I am a guy and not very knowledgeable about makeup and skin care. I went in to buy a new perfume for my wife not knowing where to start. Jessica and Stephanie were very welcoming and helpful. Stephanie helped me make a fantastic decision with the perfume which my wife loves.Jessica then took over and convinced me to take a look at the men's skin care products. She recommended the Jack Black line and it has been wonderful. My skin is very nice and my wife makes comments all the time.Thank you so much for your help.
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January 2023 by Semaria S.
Stopped at this ULTA while in the area. Was greeted at entry, which is great. Layout is similar to other locations, so finding items was a breeze. Many of the items I came for were out-of stock. This was okay as many people likely showed during recent sales. I was able to purchase a few of the items I came for. Checkout using my gift cards was quickly done.
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December 2022 by Virginia Lemmons
Everyone has always been very helpful when I visit the Ulta Collierville location. Last weekend I needed some products and was assisted by Sarah. She is top notch. Very knowledgeable and friendly. Thank you Sarah you made my day.
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September 2022 by Steve Pilgrim
Accompanied a customer, but browsed. What a well-managed location. Beauty & cosmetics companies spend millions on packaging & merchandising. Ulta understands that & complements what the brands do. Men's colognes were as well-stocked as any place I've seen in several years.
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July 2022 by Jasmine Matthews
My 12 year old daughter wanted to go to Ulta to grab some facial products that she had researched online. Upon entering there were 3 associates who were huddled up and just rudely stared without greeting us. Now, I'm not quick to use the r word but we are African American and everyone who walked in with a lighter hue was cheerfully greeted. I actually planned on getting some things for myself but I won't spend a dime with them today or ever again for that matter. BTW, I was a frequent shipper there who was maybe $5 shy of being a platinum member. Straight trash so I won't be back and I'll be sure to tell my friends, family and social media friends as well.
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July 2022 by Amari Arie
I am not heavy into makeup but let me tell you they have every makeup brand in a Isle of its own which is great unless you don't know what you're looking for but LOL it's a nice big spacious store though.
