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December 2023 by Mike Warren
Spend the extra and build a barn. The metal going the wrong way leaks, the gasket they provide is junk. From the initial purchase to install this is the worst purchase I've ever made. Customer service is a joke.
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December 2023 by Mark Bradford
Total rip off! I ordered a 20‘ x 20‘ carport and when I ordered it I told them that it would have to be delivered by a small truck not a semi truck like they told me because the semi truck wouldn’t make it up to my property. After a week I was called by the trucking company and told that a semi would be delivering my carport. When I asked what they meant by semi they said a semi truck and I told them a semi truck would not fit on my property. When I contacted versa two they told me for another $500 they would deliver it on a smaller truck after telling them that’s not what we agreed on when I first ordered the building they said I can return it with a 35% restocking fee. This is where the situation is at right now , they were not honest when I told them a semi truck could not deliver it up to my property but they allowed me to pay for it anyways and then they wanted to charge me another $500 to deliver it a different means.
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August 2023 by Martel C.
I went with them because of their shit in 10 days. They didn't ship for 20 days no o one knew why and then freight took another 2weeks. If you need it fast as I did don't rely on it. I love in Oregon it shipped from idaho imagine if it's further
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May 2023 by Tedd M.
Heather and Morgan are useless. They lie and don't make things right. Tried to cancel and they want you to pay a restocking fee. Their shipping supplier is worse than them. Do NOT use this company!!
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April 2023 by Jackie R
I ordered a Classic carport 24'x20'x8' from VersaTube, that cost over $3000. The order arrived in a timely manner, so there was no problem there. The problem was when I filed for the permit, I was told I needed a stamped engineer plan. I called VersaTube to ask about this and was told that it could take 41 days at a cost of $700. I know this company is aware of the laws in each state and should include this plan in the package price. I live in ******* and just wanted to make people aware, so they don't have a hunk of metal in their yard for two months before it can be put together.
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April 2023 by Jackie R
I ordered a Classic carport 24'x20'x8' from VersaTube, that cost over $3000. The order arrived in a timely manner, so there was no problem there. The problem was when I filed for the permit, I was told I needed a stamped engineer plan. I called VersaTube to ask about this and was told that it could take 41 days at a cost of $700. I know this company is aware of the laws in each state and should include this plan in the package price. I live in ******* and just wanted to make people aware, so they don't have a hunk of metal in their yard for two months before it can be put together.
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January 2023 by Brett
Hello all! I'm up here in New Hampshire. I added a versa tube carport to my yard. I upgraded for snow and wind. Worth every penny. 24 foot wide x 20 will fit 3 cars. It is built like a tank. Quality of fittings. The quality of the screws etc. ?!! Salesman Jeremy Klein was excellent! He helped us from begining to end. The parts were delivered on time. 2 separate packages. All delivered undamaged and loaded where I wanted them w a forklift. The town inspector was impressed as well. He said "oh I've never seen one like this before". Ya ur all set. BUILT in the USA! For convenience and price. Can't be beat. A garage would have cost me 10 to 15 times as much. Pride of putting it together myself. Every part fit. No remanufacturing parts to make them fit. Very very impressive carport. Very strong metal. Thanks guys who made it. Love the old fashion method that the CUSTOMER MATTERS!! Thanks guys who built mine as well. It was custom for higher roof, and wind load 50 psf and 120 wind. Greatly Appreciated! The only thing the town inspector wanted was a back up plan and I think we went over kill with duck bill brand anchors for added security. Sorry guys...I didn't mean to advertise for others here. ? Happy to have it done before snow! No more car covers! Merry Xmas to me!!!
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November 2022 by David Alger
The customer service at Versatube came through for me. A few days after I ordered my carport, there was a significant price reduction across the board, at Versatube. A couple of emails later, they agreed to adjust my price to the new lower price. And then, it appeared that there had been an error in the pricing of my custom design, from the beginning. Again, Versatube agreed to adjust the price in my favour. I have completed the assembly of my carport, and just have to add the purlins and sheeting (which I supplied) to complete my project. I had only a couple of minor gripes during the build; one with order of assembling the knee brace supports and another with the centre peak truss bracket attachment. But I was able to work them out by speaking with Mike Bond, at Versatube. Overall, I am very happy with the product and even happier with the new, lower price. Thanks Versatube!
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September 2021 by Fred Lewis
I had recently purchased a carport kit from versa tube and after I got the kit I decided to put a little extension kit on it. I called and ordered the extension kit and received it missing one part and called customer service and talk to a lovely person named Heather , who handled it so quickly and professionally , shipped it out to me no charge and I received it within four days after I requested it. I just want to say even though it was a little bit of an inconvenience , people like Heather made everything a whole lot better. I just want to thank VersaTube for hiring people like her , you guys rock…
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September 2021 by Mike G.
I purchased the system in July. Still waiting for parts in September. The system was delivered in multiple shipments though VersaTube doesnt really tell you who or how they will ship the parts. When the parts arrived I went through a simple inventory and found that they were missing multiple parts and sent the wrong parts. I tried calling that day which only had a voicemail. I left a message with no response. I sent an email with no response. I chatted on facebook (the only way to get ahold of anyone) and they were apologetic but not really any help. Finally I get a response days later telling me they need pictures if my job site to prove I am missing the parts. (Yeah I need spare hat track laying in my yard). I agree and send the pictures, even though that is stupid because any moron would just hide the parts they were lying about so really they are just wasting their customers time. Then I am told it is being sent for approval. I email asking for an update and get no response. Then someone responds saying they apologize and will use this as a training opportunity and agreed to send the parts. It is five days later and they still havent shipped the parts and will not respond to emails. I finally decided to start a dispute for the charge. I would not recommend VersaTube to anyone. They have poor shipping and QA. Their customer service is beyond terrible. The instructions they send you are not very specific to your building and a more general building instructions. They send out the system without all the parts or correct parts. The quality of their self tapping screws are horrible. I went to home depot and paid $20 for screws that actually bite. It is not a basic building and you should have some construction experience if you plan on doing this. Picture to show where I am stuck with missing parts.
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June 2021 by Jim
I purchased a 22’ by 40’ building from versa tube.This product is awesome and dealing with versa tube was just as great. The building went up quickly and easy all parts fit perfectly. I built a 30 by 30 wooden garage about 15 years ago I will never go back to wood, metal is the way to go less maintenance and much easier to assemble.Great experience Versa Tube thank you.
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June 2021 by Heath Howington
I ordered a shelter for my RV trailer approximately five years ago. Everything showed up in a timely manner and the shelter was easy to put together.I recently bought a new trailer that is much longer so I called and order three sections to extend the length of my shelter. Again everything showed up quickly.I have now decided to have a garage door put on the shelter for even more protection. In order to do this, I have to raise the shelter approximately 15”. So, I got onto Versatube’s website and found what I needed. This time, when I received the shipment, I was short two of the pieces. I had the freight truck driver note it on the bill of lading. I called Versatube and spoke to Ciara. She asked me to take a picture of the banded shipment and also a picture of the bill of lading and send it to her. The two shorted items were sent the next day to resolve the mistake.This may not seem like a big deal but Versatube make the products and pieces when they are ordered. So, they had to stop production of something to take care of this which in my eyes is what customer service is all about.I would recommend Versatube to anybody. You’ll be taken care of.
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May 2021 by Jeff Barrett
I ordered a classic carport from VersaTube in early March. Their communication via email was great getting me ready for my multiple deliveries and what to expect. They were even able to send me a pier layout so I could start prepping the site before the arrival of the frame.I received the sheet metal on time and according to plan. The frame on the other had was lost in shipment for multiple weeks. When I called the shipping company, they were no help. I contacted VersaTube about the shipment issue, and they tried to help figure out the issue. After no resolution they manufactured another frame to send to me. Right before they shipped the second frame, the original shipping company contacted me and said they found the shipment (almost 4 weeks later). This delay was an issue for me as I had scheduled the build weeks prior.I appreciate how VersaTube handled the situation, and if my shipment hadn't been found, I would have had one on the way to my jobsite. I know that the shipping issue had nothing to do with VersaTube, but they did what they could to make it right!Thanks again to VersaTube and also to Heather Strong for everything you did! Carport is almost finished being built now! Quality of materials is top notch!
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May 2021 by Jonathan Hislop
I have had zero problems contacting them many times and they have been super helpful and friendly very professional. Would highly recommend this company to anyone that is wanting a DIY project.
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March 2021 by Jessi Bertrand
I would give no stars if I could! This place is a joke! There keep pushing us back every week to deliver! They would not deliver to our house so we had to meet him far away! Very rude! Never called and said he was an hour away we kept waiting and waiting for the delivery driver. Never ordering a thing again!
