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November 2023 by Adam Cook
This is strictly for the service center(the sales team and I have never been able to work anything out). Top notch customer service especially from Justin! He goes above and beyond and has been great to deal with on several occasions.
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November 2023 by Paige L.
If I could give zero stars I would. Most deceptive car dealer I've ever dealt with: the price you see online is NOT the price you get. Avoid this dealership.
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November 2023 by Stacy H.
I'm a long time customer, been taking my 2014 Challenger for maintenance since I purchased it. I have always been more than satisfied with the Service advisors, Service technicians and the guys in the parts dept are good too. Ronnie the Service Mgr always makes time to speak with me. The sales team is always friendly too,They aren't pushy and make good suggestions on new models on the lot, of course. Justin is exceptional. He's always so kind and friendly. He is familiar with me and always takes good care of me when I get into the service bay. And I've noticed, when he is there, checks me in, I typically, don't have to wait as long. Anyway, to wrap it up, I would highly recommend the team at Dodge Jeep Ram Columbia, TN.
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November 2023 by Ariel Riezinger
This was our first buying experience at this dealership, and nothing but good things to say. Everyone we worked with was fair and honest. Our salesman Derek got us exactly what we wanted, and was a great communicator even after the sale. Our finance guy Corey did a great job as well. We will buy here again!
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September 2023 by Violet D.
I don't even know were to start. I purchased a 2018 Chrysler Pacifica from them. I was told I couldn't get the car because it was in the certified inspection since it only had a little over 62,000 miles on it. Told them ok on Tuesday so this went back and fort for days finally said vehicle was ready they would bring it and paper work to me. So they did van wasn't detailed very well but didn't think much about it due to I know how hard it is to keep help now days. Less than 10 hours later I'm broke down on side of the road with fuel line off vehicle. Had to have van towed, missed a day of work and was told I was being ridiculous thinking they could just give me my car back. I signed the papers for a used car and that's what I got So they fixed the hose and cleaned the vehicle again also told me they would fix the bumper if it wouldn't buff out. I got vehicle back next day stayed in touch with them for a week about bumper to be told that they wasn't doing anything about it it's a used vehicle. That if I want to pay them they will fix it. So now a month later I'm driving down the road and the air has went out called of course everyone is to busy to talk to me. I will never purchase anything from them again and will make sure I tell everyone how I was treated. A little respect goes a long way and I have bought plenty of used vehicles from other lots and they stand behind them. This was a 32,000 dollar purchase not something cheap. Wished I didn't have to give one star
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September 2023 by Anthony Thacker
My experience at the Chrysler Jeep dealership in Columbiana, Tennessee, was exceptional, all thanks to the outstanding service I received from Ashley in their service department. Ashley and her team worked diligently to fix my vehicle's issues promptly. Her professionalism and courtesy were truly commendable, making me feel valued as a customer. I highly recommend this dealership and their service department for their exceptional customer service and for getting my vehicle back on the road. They have certainly earned my trust and loyalty.
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September 2023 by Mike Derby
I purchased a vehicle here (im late on my review). This is a really great dealership. They helped me out with all of my questions, and they made sure that the buying experience was great. Thanks!
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September 2023 by Debby
What was supposed to take 1 hour to almost 3 hours and this was just for a simple oil change. I also asked for something to get checked with a skipping motion we got with the steering wheel. The person who took care of me was so bad now not only did three people get taken care of by other associates in the same time that I got taken care of But he didn't even have that one concern I had checked. The customer service is really gone down in the past few years of going there. It used to be so much better.
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September 2023 by Richard abreu
Trust me, just drive to another dealership.Once you buy a car from them, they never want to help you again. Shadiest dealership i could imagine.In order to get a $80k vehicle looked at (that you just bought brand new). You must LEAVE your car for a week. No, you cannot just schedule it out for a week. You must leave your vehicle for the timer to start. And No, you cannot get a loaner. If you want to wait for one you may be charged for it.Would be happy to remove this review if someone would finally do the right thing and take care of your customers.
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September 2023 by James R.
wish i could leave a minus 5 star...found truck online...emailed an offer so i wouldn't have to waste three hours if they wouldn't accept offer...salesman accepted offer..when i got there i test drove truck,ageed to buy..when it came time ti sign paperwork,salesman said he couldn't give me the truck at agreed to price and tried to jack me another $3800.00...so i wasted three hours on basically a bait and switch scam!!!! STAY AS FAR AWAY FROM THESE SCAMMERS AS YOU CAN!!!!!
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July 2023 by Drew K.
This place is a joke. I drove 2 hours to come get a wrangler. They came in with this ridiculous low trade in offer on my vehicle. I told them what I wanted forVehicle in on a trade and the sales guy come back with my keys and says "yeah we aren't going to be able to make a deal so y'all can head on home". I did head on home and found a Jeep dealership that did work with me and got everything that I wanted. Then the sales guy had nerve to text me a week later to follow up if I was still interested after you told me to head on home... If I could give a negative star I would.
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July 2023 by Carollynn Martin
I've never had such a comfortable buying experience! As a single Mom and business owner, I needed something safe, affordable, and reliable! Jose was a phenomenal sales rep! Ryan in the finance department listened to my financial needs and was incredibly helpful! I would absolutely send friends and family to purchase a car here!!! Purchased June-10-23
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July 2023 by Tonita Brewer
My experience with CCDJR the second time around was great just as the first time. I highly recommend that you go see Aaron Banks for all your vehicle buying needs at CCDJR in Columbia Tennessee.
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July 2023 by L W
THIEVES! These people stole $1,000 from me. Josh in particular, who refused to give me my deposit back on a truck that turned out to be so incredibly rusted, that it should not have been able to be resold. THIEVES! I will be suing them.DO NOT BUY FROM THIS DEALERSHIP
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June 2023 by Leila P.
By far the worst dealership experience I've ever had...Silvio Carvajal was professional, not pushy, a great salesman.However, the finance department was the very opposite. Extremely pushy, shady, and generally what I have come to expect from car dealerships. Shane, who we never saw, and Ryan Lesko, with his ethical standards nameplate, were anything but ethical. We were charged for a PermaPlate "accessory" that we had declined. Long story, but many hours and many details later, our options were...1. Take a check for the PermaPlate charge (minus interest of course)2. Leave the charge on but take a lower interest rateI learned several things shopping here.First of all, I definitely will not go back, ever. I would not recommend this place to anyone else either.Secondly, I will never finance through a dealership again! If you plan to finance here, I strongly recommend talking to a bank first. You'll be surprised at the interest rate difference.I've never left a dealership feeling like I got a really great deal. I left this one feeling like I'd been repeatedly lied to and ultimately ripped off.