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October 2024 by Stephen Gradwohl
Appointments mean nothing. Enjoy the 1+ hour wait.
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September 2024 by Parker J.H.
Very fast and SUPER friendly staff! :) Wonderful experience, I was there for a background check to volunteer at my little sister’s school and the process was so easy, I was able to get an appointment within 24 hours of being approved by the school. 10/10 recommend!
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September 2024 by Sarah
I wouldn’t listen to the reviews. I read them last night and was a little nervous about waiting. I was seen within 5 minutes and the whole process took maybe 15 minutes for my fingerprint. Every staff member who helped me was SO KIND. Thank you guys for a great experience.
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June 2024 by Tori
Showed up before appointment, still waited over an hour to be seen. Waiting room was CROWDED. Need more space if you’re going to hold people that long. Also no cell service in waiting room so you literally are looking around at a bare room and trying to avoid eye contact with other frustrated strangers. Blasting gospel music, just overall uncomfortable. Wasn’t told I could wait in car until it was too late. Actual service time did not merit the wait time based on how many people were being taken back. Received only a half apology. Their “system went down” while I was there, but don’t be fooled, they had a waiting room full when I arrived. I know you can’t avoid these places sometimes but I would if you could. Maybe Pulaski is better/faster. I won’t be back.
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June 2024 by Wesley Torres
Lady at the desk said they book 2 appointments per 20min and they cannot keep up with that. So apparently making customers wait over an hour for basic services is acceptable. If you cannot keep up make less appointments for better service. Seems pretty simple that they consistently get these reviews and refuse to do better business. Also your office smells like waste and that in itself needs to be addressed. Possible unsanitary conditions here.
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June 2024 by ashley torres
Poor service. Appointments don't matter even staff said they cannot keep up waited an hour with NO end in sight of being seen. If you cannot keep up then change how you schedule appointments...it's not rocket science. Horrible smell in the office as if a toilet had backed up, very unprofessional space. Go anywhere else.
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April 2024 by WeLuvOurDogs
Don't come here if you need fingerprinting done. Find another Idento Go location.
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April 2024 by Star brown
Didn’t use proper protocol in wrapping hair. Wrong end was tested.
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April 2024 by Maureen Childress
It was hot in the small office. All the seats were taken when I arrived. The appointment was scheduled for 11 am. I was given a buzzer, which allowed me to sit outside. It went off at 11:36 to go back for fingerprinting to gather my background check. The requirements from the board of education to volunteer at a public school. The lady who led this process was a polite older lady. She did a fantastic job. Ten minutes later, I was out the door with a receipt.
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February 2024 by Danielle O.
The owner of this "business" is highly unprofessional if you review her replies to the google reviews on this business. I do not believe calling every patron of the establishment that had a problem a blatant liar is anything but immature and unprofessional for such a business. This place should be reviewed and watched closely by the state and anyone whom uses their services for employment verification through drug screens. I personally did not have a problem with my drug screening but saw plenty of instances in the 3 hour wait happen to others that contradict every word of this owners rebuttal statements. If you think you're doing the state a justice by twisting the rules and laws you should reevaluate your understanding of your responsibilities of your job. Horrible beyond belief with services and mostly the attitude this business owner rides on her high horse.
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February 2024 by Kayla Blair
They were super friendly to me. Kind of a long wait, but usually places like that do have a long wait. They were friendly and helpful!
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February 2024 by Sharon Cooper
Excellent customer service and caring staff
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February 2024 by bigbloc540
We use UNIVERSAL SCREEN for all our pre-employment and yearly 10 panel screens. They do a great job with the volume we send them and we have never really had any issues. Keep up the good work! And none of my family or friends work here.
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January 2024 by Keith D.
We use UNIVERSAL SCREEN for all our pre-employment and yearly 10 panel screens. They do a great job with the volume we send them and we have never really had any issues. Keep up the good work!
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January 2024 by D King
Worst drug screening company I have ever dealt with. If someone has a good review it’s because they have family or friends working here. Most unprofessional establishment I have ever dealt with.
