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November 2023 by Jose LaTorre
Wow! I came here for a couple of years, and they did a good job working on my Mercedes wagon but when I sold it to a Spanish speaker only, it went downhill. The car had a bad transmission leak and after the client spent over two thousand dollars here at this shop to fix it- it still leaks- not as bad - but still leaks. I tried to work something out with the owner, but he would not. I even told him that I was going to put some of my own money to help this new car owner, but the shop owner said no. Very short sighted when we still own a BMW and most of my family and friends have BMWs and Mercedes, and they go there (most likely not after this) to service or fix their vehicles. Apparently, he has too much work already. He told me that he had way too much work to give someone like this Hispanic a discount in fixing the car. Yes, I get it... it is his business and he needs to run it like a business and not charity,,,, but wow!!! I am so disappointed and of course my friends and family will hear about it but they will make their own choice. I, I will be going somewhere else. Wow! this is sad!
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May 2023 by roxanne hamilton
These guys are awesome. So glad I've discovered them. My Volvo is running better than it has in years. When I picked it up today they had detailed it as well. I highly recommend.Services: Transmission
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August 2022 by Garrett Shrader
The best choice in Maury County for your European car needs, we use these guys weekly and they always are prompt, professional, and more than fair.Thanks Jeremy and David!Services: Engine repair
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July 2022 by Rich R.
It pains me to have to write this poor review, but I feel I must be honest with my recent experience here and give a full account of what transpired. I brought in my 1992 BMW 325i in to have it looked over and make sure it was reliable to drive. Nearly six weeks later they finally got around to looking under the hood. I was never given a list of what needed to be fixed with exact prices, instead they just went ahead and did whatever they wanted and gave me a bill for $5200. I know things were fishy when they replaced the brand new battery with a new $200 battery, and $120 labor fee. But that was just the tip of the shakedown, the list of repairs was shocking and most were totally unnecessary according to the BMW dealer who sold me the car! I should have been called with this list of repairs for my approval before they started. The communication was horrible, for six weeks, every time I called they were "out on a test drive". I was hung up on several times by "accident", and when I did finally get someone on the phone to ask what the bill was looking like, they told me the amount would not exceed $3500. Of course when I got there to finally get the car, the price was completely inflated and they denied the phone conversation even happened. To add insult to injury, I was charged a 3% fee ($182) for using a credit card, which they conveniently never mentioned. I will never go back to these people, they are in my opinion shady and totally disrespectful. Please do yourself a huge favor and find another shop if you are looking for an ethical mechanic. They have put me in a very bad financial situation and I don't want anyone else to get hit unexpectedly like this.
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July 2022 by Marty Smith
Thorough coverage of my car..friendly service..helpful in keeping it a few days when out of town.
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July 2022 by Dan Haynes
Great staff! They do excellent work.
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July 2022 by Ron Heacock
The only BMW shop for me.
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June 2022 by Johnathon Clouser
Overall not pleased or impressed with the service this company provided.Vehicle was there for 7+ months with little to no feedback/updates on my vehicle - I called multiple times and was fed the same story (diag, diag, diag, alternator, diag, etc)Called a few weeks ago and informed them that I was likely relocating and asked what we needed to do in order to get the vehicle running so I wouldn't have to tow the car @1500 miles when I moved. Was told it was more of a restoration and that they would like to part ways due to that - understandable, but should have been informed 6 months prior to save time/money on both parties...Usilton informed me that they would take care of the tow since they weren't able to fix my vehicle - tow truck shows up, drops the car, and charges me $200...Overall spent $2200 and 7+ months of waiting to receive a vehicle that is completely dead, still not running, with a few parts replaced...Service: Auto maintenance
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April 2022 by Alicia D.
I can't say enough good things about our experience here! We are driving cross country with our 8 month old and needed service on our unique VW Eurovan. Usilton understood our situation and worked tirelessly to help us get back on the road and keep our baby cool and our family safe. From the second we showed up we were greeted with welcoming smiles, efficient and excellent service, and great conversation. I must mention we were also greeted with a stunningly beautiful collection of old BMWs (which happen to be my favorite car!). The downtown was a short walk away and we enjoyed the cute restaurants, breweries, and shops. The owner is also a family man, training his kind niece in his craft. We definitely recommend and will stop by when we come back through the area!
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December 2021 by M R A
Dropped off my Mini Cooper with timing chain damage. The communication was top notch and the owner explained in detail what he did to the car. Very honest and truly believes in customer satisfaction, which is rare to find these days. Finding a mechanic that is trustworthy and reliable is hard to do, but I would never hesitate using them again.
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December 2021 by Ashley Parkes
There are two places in the entire country that I would recommend someone to take their car, and this is one of them. They’re fast, thorough, reasonably and transparently priced, all the employees are so helpful and everyone seems to know exactly what’s going on with your particular vehicle at any given time, it’s amazing. Thanks Usilton!
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October 2021 by Kevin Latta
I brought my 15-year-old BMW to Usilton's on a flatbed truck with no notice and they promptly dug in, diagnosed the problem and repaired the car to better than brought-in condition. Had them complete recommended service while it was there and everything was done above and beyond expectation and at prices well below what one might expect at a dealership or any other Euro Repair shop. Hunter at Usilton's even repaired my interior A-Pillar covers (which had become dislodged and resided in the trunk :-|) back to showroom without my asking and at no additional charge.The car now runs better than it has since I've owned it and was returned cleaner than I have ever seen it (cleaner than the dedicated auto-detailer to who I've been taking it for years). The prior owner had made a (poor) modification to a system which might have been impossible for any other shop to diagnose and repair. Usilton's saved me on this one. 10/10 Recommend for Euro owners (anywhere) in TN.Services: Engine repair
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September 2021 by Kevin L.
I brought my BMW to Usilton's on a flatbed truck with no notice and they promptly dug in, diagnosed the problem and repaired the car to better than brought-in condition. Had them complete recommended service while it was there and everything was done above and beyond expectation and at prices well below what one might expect at a dealership or any other Euro Repair shop. Hunter at Usilton's even repaired my interior A-Pillar covers (which had become dislodged and resided in the trunk :-|) back to showroom without my asking and at no additional charge. The car now runs better than it has since I've owned it and was returned cleaner than I have ever seen it (cleaner than the dedicated auto-detailer to who I've been taking it for years). The prior owner had made a (poor) modification to a system which might have been impossible for any other shop to diagnose and repair. Usilton's saved me on this one. 10/10 Recommend for Euro owners (anywhere) in TN.
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September 2021 by Adam Jarvis
Had a great experience with our car. Reasonable, professional, and friendly staff. Gave us options and told us where they told the dealership was misleading us. We will definitely be back!
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September 2021 by Mandy DiCapo
I got my alternator replaced and my car drives better now than it has for years. The price was great and they truly care about their customers. Stop looking and go here already.
