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February 2024 by Isabella T.
Nate was our salesman and he was amazing! So helpful through the entire process and was honest and open with us, I even had a issue with my number transferring over and he was so quick to help me out and solve the problem within 15 mins of me calling. if you go here we definitely recommend you talk to Nate :)
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August 2023 by Robert Capien
Friendly and helpful service!
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July 2021 by Chris M.
Tried turning in a phone to get it switched cause my phone doesn't work at all even said I would set it up myself and they said they didn't have time even though they had a half hour. Do not come here they don't care they just wanna get off work
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July 2021 by Katie C.
So me and my family had just moved to Tennessee and we had metro and the cell Signal want very good so we decided that we were going to switch to Verizon, we get our first bill for the month and we were only supposed to be paying for four lines and, they had us paying for eight. For even just eight lines with a military discount it was more than $400.We went into the Verizon store and we told them our situation, the lady that helped us was very rude, and she said she can't help us the only thing g we could do is sit on the phone with costumer service for the whole day. We had told her we tired and when we asked for a supervisor they hung up on us, we had just bought three brand new phones and keep this in mind we didn't even have the phones for a month. We are at the store and they say they we can return the phone that we don't need anymore cause we are switching back to metro. My family will no longer been working with Verizon!!!
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September 2019 by Jack B.
Tried to get some customer service with my Verizon account today, and they refused to help. They just told me to call their customer service number. I'm sorry, I thought I could talk to someone face to face at the store. I guess not. What a worthless little store.
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December 2017 by Tony S.
Verizon stores are usually the worse way to take care of your phone business. They're usually busy and understaffed. BUT, this place is the worse Verizon store and worse retail experiences I've ever encountered. Went in for a simple phone transfer and all they did was put me on the phone with Verizon instead of running it himself through the Verizon system. The Account Rep put me on the phone and promised to return. He never did. It took 25 minutes to get that Rep who was out of sight in the rear of the store. The place became busy after I arrived and the manager seemed ill-equipped to handle the load. Bluntly, he had his head up his butt. Unfortunately, some business has to be done at Verizon stores, In this are choose another - it's an exercise in extremely poor customer service bordering abusive.
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March 2017 by Jennifer M.
I read the reviews ,but decided to give them a try anyway. Big mistake!! No help what so ever! All they did was pass us from one person to another. By the time all was said and done all they did was download an app to my phone and said "that should do it". We went to the spring Hill Verizon instead. Where they actually helped and got it figured out..
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March 2016 by Natalie Y.
Verizon's service is of course the best! And their employees are awesome! When you go, ask for Josh (with the glasses lol)! :)
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April 2015 by Michael H.
They are picky with who they want to help out. I was in that store for a half an hour. No one said a word to me besides the person who greeted me with Hello. that same person walk around the store with nothing to do. I noticed an icon that popped up on my phone and no I'm behold it asked if I wanted help? what happened to customer service and interaction in the store?