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February 2024 by jolene allison
Good place , good prices , good service
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February 2024 by Alex Hoffman
Went in to buy a wiper blade. After requesting their free install service, the clerk acted like I was bothering him and even got aggressive. And this guy was the store manager.Save yourself some headaches and go to Auto Zone. These people need to take some customer service classes.
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February 2024 by Steven Walker
Waiting in line forever and the people were not said they had the product I was looking for went back to get it and came back and said they had to order it need more employees service was absolutely horrible
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February 2024 by Nelson Duran
Good attention
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December 2023 by Jeffrey McNabb
ABOVE AND BEYOND CUSTOMER SERVICE!!!I was traveling through TN in Oct. 2023 and my battery light came on in Cookeville, TN. I got off the highway and pulled into Advance Auto. They checked and my fairly new alternator was bad. I put it on so I decided to take that one off and put on the new one. When I carried the bad one in they told me it wasn’t one of their brand. Confused, I went out and checked the glovebox and found the receipt from one of their competitors. THEY GAVE ME A RIDE DOWN AND BACK TO GET THE REPLACEMENT!!! And eventually when they weren’t so busy a young man came out and helped me finish up the installation. Thank goodness good people like this still exist in small town America!!! If you are in or around Cookeville, TN and need auto parts and good service, this Advance Auto is the place to go.
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December 2023 by charles rogers
Looking for odd part for old truck from 80s. We never did find it but lady helping me did everything she could without complaint and made it an amusing search instead. Been here before and got good aid then too
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November 2023 by Debbie Knee
Very helpful people. Free diagnosis from the check engine light to let us know there was no problem continuing our drive home.
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September 2023 by Brenda Hargis
Got a greeting as I entered and asked if I needed help and I ask where what I wanted was and I was told and thanked for my business. And told to have a great day!
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May 2023 by Rachel Pinion
Employees were great and they had what I needed, as always!
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March 2023 by Steven Wangler
Usually have what I need but sometime they got to order it, be nice if they could boost up their stock some though. I know there are alot of different parts and take up space but maybe they can get most the common parts that are common on automobile issues. Other than that??
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March 2023 by D Lo
Terrible experience here today. My battery light was on so I went where they advertise battery installation, but was treated like I was bothering them and that I didn't know if I needed a battery or not. They offered for me to buy a battery and take it "to a shop around here somewhere" to have it installed. It would have been nice if they acted like they even cared that they couldn't help me. The bad thing is they weren't even busy. Napa saved the day. I would have been on the side of the road any minute because my battery had nothing left in it. Napa is the real mvp.
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December 2022 by Dillon Price
Dwayne was super helpful even though he was the only person there and running back and forth helping ppl inside and out he still answered every question I threw at him w patience
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September 2022 by Chris A
Jon installed my battery for me after Walmart in algood refused service saying my car was too old. He was helpful, informative, and good to talk to. It reminded me of years ago going to an old school battery shop where the guys were good and so was the work. Service was excellent, fast, and to the point.
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August 2022 by Jacqueline Merrell
Not very helpful. Asked a few questions that I thought were fairly simple and most responses were, "I really don't know". It appeared to be more like, "I really don't care".
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August 2022 by Ericka Morgan
Great friendly service found all the parts I needed
