-
March 2024 by steve p
Alex at the Crossville store was very helpful and made sure the battery I needed was in stock and ready to go. Plus, while I was there, I was informed I could save more that day with the discount code I already had and since I needed another motorcycle battery anyway, I bought a 2nd one so I'm all set with bike batteries for a while now!HANDY TIP: mark the date and mileage on the battery with a paint pen (or permanent Sharpie) so in the future you don't have to wonder how old it is. This saves a lot of time a few years from now when it's time for a new battery again.
-
March 2024 by Tom Voelz
I purchased a duplicate car key a while back. My guess was that it was 6 months ago. I've replaced the battery in the key about 4 times since then. I took the key back and asked if they could test it because it wasn't working well. They tested the key and said the battery was weak. I asked how long a battery should last and a gentleman who was with another customer said about 2 years. I said that this was my 4th battery since June and he said it could be some type of parasitic drain within the key.The gentleman who was helping me was trying to figure out if I had one time or lifetime replacement. I didn't know but I thought they should replace the key. Then he said the replacement was for the battery not the key. I said that if the key was draining the batteries, the key should be replaced. He said there was only a 3 month warranty on the key and I'd had it about 6 months.He had the key apart and tried another battery. The key worked fine with the new battery. He then asked if I wanted to purchase a lifetime battery replacement. It was around $28. I declined and asked how many batteries I could buy for $28 and it was around 4. It was more if he did the replacement. I bought the battery. He took the new battery he installed out of the key. He then took another battery form somewhere and it was in a small ziplock bag with no packaging. He charged me for the battery and left the key in pieces on the counter. I had to install it myself.I know that I did not pay for installation but most of it was already done. Would it have hurt anything for the employee to drop in the battery and snap the key closed? It would have taken another 20 seconds. Have any of you folks heard of customer service?Yes, you stuck to your rules and that's fine but the key was obviously defective from day one because it was using up the battery in about 2 months. Unfortunately it took a couple of batteries before the issue was apparent. The key was faulty from the beginning but it was not discovered until after the 3 month warranty expired.I followed advice from the owner and contacted the store manager. It looks like he has arrived at a solution that it satisfactory. After I visit the store, I will upgrade the review.I went to the store and the manager replaced the faulty key. He is clearly tuned to outstanding customer service.Thanks to these actions by the owner and store manager I will continue to patronize and support this store.
-
March 2024 by Amy Borges
Thank you Charles for helping us find the battery for my trimmer yesterday!
-
February 2024 by Rick Maxwell
These guys are great. Will have my business from now on
-
December 2023 by Jullian H.
Wonderful job and was quick! Highly recommend!
-
December 2023 by selso sebastian
I called asking about a watch batteries and the associate was very informative and helpful. When I arrived they had that sense of urgency for customer service .
-
December 2023 by Kathy Markum
Charlie & crew at Cookeville, TN store are great! They have helped me find those hard to find batteries that change numbers every year.
-
October 2023 by Vice Forever
Exceptional service! Very helpful and understanding staff. Very affordable cell phone repair!
-
August 2023 by Terri Duke
Had a situation with the battery for our van for Cedar Hills Assisted Living facility. These people especially Mike went above and beyond to help take care of our residents. Thank you, you guys are awesome!!
-
August 2023 by David Bramble
The service here was quick and friendly. Would recommend to anyone.
-
June 2023 by Linda K
This place rocks!! Polite, helpful professional staff. Did my Samsung phone repair in just a few minutes instead of a few hours the other place said. You can watch them work in plain sight. I highly recommend this place for phone repair . Great job John!!
-
May 2023 by Elizabeth Klemz
I would 100% not recommend. Went there today for a screen repair. To start off they gave me mismatched part for my phone but i DID approve this BUT They had me sign papers and told me I'd need to sign them when I got my phone back but I explicitly asked if there was anything I needed to do before I left and they sent me on my way. Upon using phone after what should have been a simple screen replacement when using my phone I noticed quickly the system sounds and vibration were not working. I was gonna let this slide because that is minor BUT when I went to plug up my phone to charge it would not charge. So now the charge port is messed up along with BASIC systems settings. Doesn't help at all their customer service was stale as best. No information on what'd they'd be doing and gave extremely unhelpful estimates on how long it would take because I went in at 2pm and they told me it could take hour and half to two hours .after 3 or more hours they finally called and said it was ready but again did not get me to sign post repair paper.i would give this company 0 stars if I could and would give negative stars to all their employees that I interested with today.
-
May 2023 by Jeff Sibley
Very experienced and friendly staff. Communications during online ordering was excellent.
-
April 2023 by Ron Johnson
Counter sales was great ? surprisingly the manager was insulting and extremely rude to us! Thought he's just having a bad day but I was informed he's always that way ?
-
March 2023 by Katherine Tayes
Went in to get a battery replaced, and they never even acknowledged that I was there. But 2 men walked in after me and they immediately helped them. Won't be back.
