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November 2023 by Chasity Malone
Horrible customer service from service dept. Had my Tahoe towed to them after a transmission rebuild to have the tcm flashed. After they flashed, they told us the Tahoe was running great and ready to pick up. When we got ready to pick it up they said it was a “misunderstanding” and the Tahoe never ran after they flashed it even though we asked for a thorough check and second test drive as we had growing concerns about the shop who had completed our rebuild. Instead of profusely apologizing for their mistake and offering to service our vehicle if we wanted to pay them to do so, they refused to provide any further service stating that we were too upset for them to work with and then threatened to place a mechanic’s lean on our vehicle. They are incompetent and extremely rude. Would give -5 stars if I could.
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November 2023 by Ron Nassar
2012 Silverado Chevrolet Truck was losing coolant from the engine cooling system. The Service Department advised bringing the truck in ASAP and they would try to isolate the problem that afternoon. They determined within 1.5 hours via a pressure test that the radiator was leaking and would have to be replaced. The Service Department stated that they could order a new radiator and have it installed by the next day.I authorized the work and they called me at 1:00 pm the next afternoon to advise that the mechanics had repaired the truck and it was ready to be picked up. The work on the vehicle was completed on time at the quoted price.You will be very pleased with the Carlen Chevrolet Customer Service staff. Brent Byers, Certified Service Advisor, kept me apprised of everything that was happening throughout the entire repair process and answered all of my questions. You are unlikely to be disappointed by mechanical work conducted on your Chevrolet vehicle by this dealership because their word Is their bond.
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September 2023 by al galloway
Had a good experience here we'll buy my new car here
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August 2023 by Blake Hunt
Will not accept GM employee discount. Won’t even allow you to order a vehicle to take advantage of discount. Bought from them for 19 years. Always used discount. Not anymore. Lost my business.
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July 2023 by James B.
I went to Carlen for a repair that should've been covered by warranty. It was not but they fixed it anyway, without my authorization and charged me $342.77 to replace a bad radiator hose clamp ($1.49)! I will try to never go there again and will warn everyone I can about their deceptive business practices. The quality of the work was OK but WAY overpriced.
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July 2023 by Pamela Baker
Made an appointment for oil change service. They were very friendly. Treated me good.
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July 2023 by Biggin’ Wes
Got my Fuel tank swapped out for cheaper than any other place would do it and they accidentally put the wrong type of fuel filter on my car so it would pop out while I was driving and I called them about it and they fixed it for completely free, very good and friendly place who will give all the details to what service they have just done
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May 2023 by Justin Wilson
Mike and Phillip were extremely nice and polite!! Highly recommend this dealership for your Chevrolet needs.. small town dealership with small town charm!
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April 2023 by Lori Graham
They gave us a price and then charged a hidden fee, resulting in a higher cost than expected initially. Other than that, they were friendly.
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March 2023 by Tamara Paradise
I bought a used Chevy Tahoe and shortly after I bought it I got this recall I went to Carlin and they got me in pretty quick very friendly people they didn't take long at all funny thing is I now get a card in the mail they're talking about they want to buy my truck put me in a newer new vehicle and they will give me payments cheaper than what I'm doing now.I think it was a little overzealous of them to make such an a statement I'm half tempted to go up there and call him out on it LOL I know that they're trying to make money but to make a statement that they did without getting into the numbers they wouldn't be able to pull it off but anyway I like the service I get from the garage at Carlin they've always done right by me.
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March 2023 by Ronda Lucci
I had major repairs done twice. My car ❌❌is running really good. Highly recommend them
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February 2023 by Robert Wright
We had the best car buying experience that I’ve ever had! Everyone was wonderful! Magic Mike, Tara and the entire gang at Carlen were just simply awesome! If you want to be treated with respect and dignity this is the dealership to go to. You are not treated as a number here in anyway. They are completely transparent with everything and super professional will definitely be coming back when I decide to purchase a new truck for myself. This trip we purchased a 2022 Equinox Premier for my wife! Saved a lot of money also! Amazing deals! Amazing people!
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February 2023 by Serina Calvin
I just want to say the service department are an outstanding group of employees. When ever I deliver to the parts department the service department already say hi and give me a hand if I have anything heavy to carry in or out. They make my day.
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February 2023 by Andrea Smith
We had great experience when buying my husband his very first brand new truck. Jackie and the crew were patient and helpful!
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December 2022 by Shanna Cre
Took our Tahoe there for repair.1. Communication was inadequate to say the least. They closed and left our vehicle locked in the shop-despite knowing we needed the vehicle back if they weren’t able to complete the repairs that day.1a. Finally got a loaner vehicle and lots of attitude2. Repair cost at first estimated to be 4200 and worse case $7kTotal ended up being $83002a. Engine light came back on same day we picked it up.2b. Despite “knowing” that when one injector goes bad- the other’s is usually follow- they didn’t recommend all to be replaced at time of repairs.I would give negative stars if it were possible