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December 2023 by Ron W.
Paul appears to be honest and forthcoming. He tells you he will give you discounts as he estimates the damage to your vehicle. His prices are really not terrible but the time it takes to get your vehicle repaired is at least 21 days to start and who knows how long to complete. It was holiday month so --! BUT here is the really bad news. They claimed an item on my vehicle had to be replaced, it was not repairable. The price to replace my tailgate was $2,800.00 plus. I took it to another body shop less than a half mile away and got their estimate. The said it wasn't an issue to fix my tailgate and fixed it perfectly for $630.00. They also repaired a fender and tail light for $350.00 less than was quoted by Cookeville collision. No Remember when I said it would take 21 days to even start my vehicle with Cookeville Collision? This other body shop got my vehicle in on the 9th of December and was completed with the Job on The 15th. My hats off to Premier Collision repair (Mike Wilson). On a scale of 1-10, the get a 10+ in all categories. My name is Ron Weiss, a private citizen and retired. I have no affiliation with either body shops. Be careful at Cookeville Collision and get other estimates and see if other body shops will price match. You will be much happier if you do so.
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November 2023 by Brandie L.
Was hit three days before moving here from the West Coast. Stumbled across Cookeville Collision Center and couldn't be happier! They were all super friendly staff, did an excellent job, were super flexible with us and very accommodating. They drove my car to me when complete, and even informed me that they were able to buff out some other scratch located on the car. The staff at Nissan, whom they are associated with, were super helpful as well. Highly recommend and will be using in the future!
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November 2023 by Kevin Farley
I work for a living…. I need my truck… and they worked around my schedule. That means more to me than anything. Then to get it back and I literally could not tell where the damage was. Perfect. ? and didn’t charge a lot $$$.Services: Painting
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November 2023 by Jeff Crowley
Took my truck there for an estimate after a wreck...they started out as friendly...then they told the insurance company that there "potentially" more damage than the estimate.....which made the insurance company "Total" my truck. This company didn't even look at the truck good enough to say the from was bent. Took it to someone else and he looked it over while I was standing there and said that it was not totaled and he could fix it for pretty close to the same price.......have picture of it but dont know how to upload them.Service: Body & Trim
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November 2023 by K Presley
I had the best experience. Excellent service and great workmanship! They kept me up-to-date on the entire process.
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October 2023 by Gary L
The work was good but the service was not. The main appraiser (I think his name is Tom) tried to bully me into singing that my truck was done when it was not done. He was rude and unprofessional. The truck still needed a bed cap rail (which is required for me to use my tonneau cover). I told him I was not going to sign until the truck was complete. He said he was going to call ***** on me and that I may not get my truck for six months due to part unavailability. It took me three minutes on the phone to find three parts in stock. My truck was complete two days later. If you are ok with finding your own parts then go here.
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October 2023 by G L.
The work was good but the service was not. The main appraiser (I think his name is Tom) tried to bully me into singing that my truck was done when it was not done. He was rude and unprofessional. The truck still needed a bed cap rail (which is required for me to use my tonneau cover). I told him I was not going to sign until the truck was complete. He said he was going to call Geico on me and that I may not get my truck for six months due to part unavailability. It took me three minutes on the phone to find three parts in stock. My truck was complete two days later. If you are ok with finding your own parts then go here. My name is Gary Laycock and my email is
[email protected] if you have any questions.
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September 2023 by Patty King
When I first got my car back from Cookeville collision there's still a big piece of the undercarriage, hanging down. It should have been replaced, it not fixed to my satisfaction.Service: Body & Trim
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April 2023 by Sarah E
Kind people and excellent service . Repairs were faster than expected and I still can't get over how simple the process was. All the work was handled for me. The car looks great too
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April 2023 by Sarah S
The staff at Cookeville Collision Center were so helpful and clear when my husband and I got into an accident 6 hours from home. They helped us make sure we got a rental car, communicated well, and had our car back to us in about a month. Our car had body and radiator damage estimated over $12k in repairs. The car looks good as new, is running smoothly, and I think they even vacuumed the inside for us!
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April 2023 by T Hodgson91
Done a half way decent job. On what the did do. Did not fix everything they were supposed to and had to extend the time needed to fix the issues and wound up finding more issues after they got done. Also I've never had any issues with my vehicle till taking it there to have body work done. I have a 2020 Dodge Charger RT with 6k on it. My headlight now has moisture in it, I have new scratches on the back qtr panel and for some reason the day I brought it home I magically have a Crack in the radiator( literally drove it from there to across town) and it started steaming out the hood.i DID NOT have these issues before.
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March 2023 by Robert Griffin
A deer attack landed us here. Took about 2 months to get an appointment, but the work looks good. So no complaints.
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February 2023 by Jeff Sibley
Great service! Paint looks better than when new. Detailed before I picked it up. Paul and his team will treat you right. Will not take work anywhere else.Services: Body & Trim
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August 2022 by Debbie Barnard
I recently used Cookeville Collision Center for an insurance claim, and the process couldn't have been smoother. They coordinated directly with my insurance, with the rental car company, and they did an amazing repair job; they even detailed my car before I picked it up. Whenever I spoke with them on the phone they were courteous, efficient, and let me know where they were in the process. When I originally dropped my car off, the rental car company was 90 minutes late picking me up: Cookeville Collision called them twice on my behalf.I had a choice of which body shop I used to get my car repaired and I am very, very glad I chose Cookeville Collision Center.Services: Painting
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August 2022 by Joann Trozzo
Staff is wonderful and friendly and caring. Will treat you right. And they do great work too. Outside of my car looks brand new. Too bad they didn't detail the interior though.
