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November 2023 by amber sanders
Christy helped us with our purchase! She was absolutely amazing, we brought our kids (3 and 4) and she took time to find things for them to do and made it a fun experience for them. She involved them in the experience by asking about color and what they liked. Never did I feel pressured or urged to buy. She answered all our questions and we left feeling the most confident in a purchase ever. The one thing that impressed me the most was after the purchase she sat in the car with me to show me every detail about the car and how to use it.
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November 2023 by Christopher G.
I was working with them to purchase a new Tundra. Currently have over an 800 credit score, they were mandating me to purchase the over priced extended warranty so they could "buy down" the interest rate. I asked what do you mean buy down. I have an excellent score, there should be no need to. The advertised price was discounted $3500 off MSRP, but they told me, if I didn't buy through Toyota financial and buy the extended warranty then I would have to pay MSRP, purchase gap through them, they wouldn't give me as much for my trade and the interest rate was going to be "much" higher. The rate they "bought down to" was 5% higher than I could get on my own through numerous other banks. While working with them, the price fluctuated numerous times. Seemed they were adjusting line items to try to sneak in additional money.
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November 2023 by Krystle Jameson
We worked with Brandon and Josh on the purchase of our dream car! They made the process quick and easy. Most of the purchase was handled over the phone, then we drove 2 hours to finish up the deal. Will definitely work with them again in the future!!!
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November 2023 by Linda Whitaker
Fantastic. Best service I have ever gotten at from an auto dealership. They went out of their way to make sure that they found & fixed the problem with my Camery. Will definitely be taking all my repairs to them in the future. Thanks, guys & ladies.
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November 2023 by Kyle F.
They "forgot" to mention my maintenance package expired before my appointment and charged me for all the maintenance. How is Toyota allowing this place to stay in business with all these reviews. I just moved here and seen the reviews thinking oh well I'll make sure of everything and boom I got screwed and so will you!!!
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October 2023 by Amanda G.
Finance Department plays a game. I've bought several cars over the last 15 yrs and never have I had a dealership hold a lower interest rate over my head only to get it if I bought their extended warranty. I have excellent credit and this was just an ugly tactic. I've seen many reviews now on Yelp about this same situation with the finance department. This is what gives dealerships a bad name. I took the higher interest rate bc of principle when I should have taken the extended warranty bc I told them I knew I qualified for close to that lower rate and then I could've cancelled the extended warranty within 30 days. I should've played their game right back but I am human. Love my car but need to cont AC t corporate and post other reviews so people know what they're getting into there.
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October 2023 by Jasper R.
There are a few red flags and I don't feel comfortable bringing my business back. TLDR: Work was performed that I did not request and I was charged for some service I was told would not be at my expense. Full narrative below. My '02 Tacoma was having some minor starting issues that quickly developed into my truck being unable to start. Despite my family having bad experiences at this business before, I decided to give Cumberland Toyota the benefit of the doubt and brought my car in for a diagnostic. The quote I received from Toyota was roughly 160$ at the time for a simple diagnostic. The business called back asking permission to dig deeper into the car (specifically my security system) to properly diagnose the issue. I specifically asked if this would increase the bill, as this would change my approach. The young lady on the phone replied No. The next day, I get a call saying that my issues are fixed and I am politely informed the bill is 480$ Upon going in person to pick up the car, I was informed the bill included 4 hours labor for fixing the security system, as well as replacing a fuse and wires in the ignition, though the latter two were done for free. Because of the discrepancy on the bill, I asked for a more detailed explanation of them work and bill, and I tested the ignition before paying to make sure everything was done correctly. The car started up like a charm so even though there were some miscommunications it seems the work was done properly. As the work was performed correctly and fixed my issues despite not stating to do so, I explained that I need to be informed of these things before they are performed and billed to me and did not press the issue any further, simply paying the bill. Overall, the staff were quite polite in person and over the phone, the actual inside of the business looked a bit dirty and unprofessional but nothing alarming. The major miscommunications regarding services being charged to me, and the fact that services were performed without my consent, are quite alarming though, and they present as red flags to me. I have no animosity or anger towards the staff as everyone was quite respectful, however I will be taking my business elsewhere next time my truck needs serviced.(Every dealership on the strip is owned my the same guy, I recommend going to Cookeville Honda.)
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October 2023 by Sarah M.
I purchased a 2023 Rav 4 Hybrid from Lexi Buckler at Cumberland Toyota & had a great experience. I had very specific requirements for the color & trim of the vehicle I was looking to purchase and Lexi was fantastic in locating & facilitating the purchase of this vehicle. I would recommend Cumberland Toyota to my friends & family for future car purchases!
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September 2023 by Moez P.
bought 2 cars from Roberta love , excellent experience, took care of us .Dr Premji , both cars are clean and were very well priced
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September 2023 by Ferngrows
We recently bought a new Camry with Lexi Buckler as our salesperson. She was fantastic; - she fully explained every step of the sales process, educated us on what options and equipment was available and then worked with us to find the car and trim package that we had decided on. Pricing was straight forward with no hidden line items when she presented the final tally.Honestly, a painless experience. Ask for Lexi, you won't be disappointed.
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September 2023 by Richard Ramsey
I just got an oil change & tires rotated. And checked out on a recall. These folks are very friendly, polite, & very professional. This a good place to get your vehicle serviced. My "many thanks" to all of you. Keep up the good work. RR Cookeville, TN
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September 2023 by Denny
Christy Herd was great to work with!She was very transparent with pricing. Prompt and professional communication through text, email, and call. I was tired of shady dealership practices and tricks, so I appreciated the reliable information.Dealership however does do markup and did have some high initial offers regarding price and financing rate. However Christy was open to negotiation and we were able to come to mutual agreement.Ronnie Bean was great as well! He helped with pickup and gave me a quick manual driving lesson before my 4 hour drive back.Professional and kind people! Would recommend Cumberland Toyota in your car search
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September 2023 by Michelle Combs
Our sales person Josh Lawson was courteous, professional, efficient and knowledgeable. In less than 3 hours from arriving to test drive, we were heading home with our beautiful new car. I would recommend this dealership to anyone in the market to buy a vehicle.
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July 2023 by Mohammad Saud Samad
They gave me a very competitive out of the door price. Cody was very helpful throughout the whole process. Very quick in and out. My whole car buying process was smooth. No hassles, they were very transparent. That's what makes them unique in today's car market. If you are in the market for a car, I highly recommend checking this place out before you make your final decision.
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July 2023 by Autumn Mullins
I just bought a new RAV4 with the help of Christy Herd. She was fantastic! From beginning to end, the experience was so easy. Christy helped me every step of the way. If you are thinking of buying a Toyota, give Christy Herd at Cumberland Toyota a call. You will not be disappointed! Top notch experience all the way around!