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February 2024 by robert winfree
I had a flat tire Saturday night and it was nonrepairable. Firestone is the only tire shop open on Sunday anywhere close to me. Luckily they had a tire in the size I needed in stock. My wait was a little longer than I expected but they were busy and were short staffed on this day. Their service was great and they kept me well informed of what they were doing. It was worth the wait! There was another family who pulled in while I was waiting. They cut a tire on the interstate in the middle of a long road trip. Without Firestone being open they would have really been in a bind. Thank you for being open on Sundays!
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February 2024 by Clayton Rourke
Had a great experience here! Michael the Service Manager and team did a great job in helping me through the process of getting my car taken care of. I felt like the process was super honest and transparent. Will be coming back the next time I need car work done!
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February 2024 by Daniel Thier
Everyone was professional and nice! I had an appointment at Firestone on Tuesday. Brought my truck the Sunday before to drop it off! They were open and got my truck all done on Sunday! New battery and an oil change! Price was excellent! Have been going to the Firestone on Jefferson in Cookeville for years..recommend them to everybody!
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February 2024 by Kelly Ferguson
For the girls — had a flat tire on my way home a few hours away and all alone. Went to the Walmart across the street and they were TERRIBLE. So I found the next closest option. The man working the desk was so helpful, respectful, and so kind. He told me there would be a wait time, informed me of the price, and did not try to abuse my ignorance in the auto field. I am very thankful I had a flat tire near these guys.
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February 2024 by ddot yelahw
Staff was very courteous and kept us informed about the whole process. My new tire store from now on. Michael was very courteous and did exactly what he said.
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February 2024 by Paul Petrick
Extended family and friends don't drive anymore
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February 2024 by Asher John Palomo
The team here got my tire diagnosed with honesty, communicated clearly, and helped me make an informed decision. I will come here from now on!!
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February 2024 by Robin Mansell
I was from out of town and really needed my car fixed in one day. They accomplished this first of all. The staff was very nice and walked me through what they would be doing. They gave me a quote and was right on point with what I paid. I would HIGHLY recommend you check them out.
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January 2024 by Hugh James
Had my tires replaced in under an hour when trying to make it home from Kentucky to Chattanooga. Had me home before dark.
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January 2024 by Richie Cribbs
Came in for my one o’clock appointment at 430 Micheal came to the lobby to tell me they got it on the rack 450 came back and told me my right side sleeve is maxed out and they can’t align it i asked y not he said we don’t mess with those here I asked how I can fixed that he said I hafe to put all new control arms tie rods ball joints this was supposed to be a 45 min job I drove the truck there on a 45min drive it’s got a slight pull to the right this was my last time I’ll go there thanks to Michael who was very rude and didn’t care how long it took for my appointment took and told me keys are in your truck go work on it
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January 2024 by Roy Jones
Good service but really expensive.
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January 2024 by Michelle White
Great customer service and repair service
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January 2024 by Noah wolf
Wouldn’t even give them a full star. They will break parts on your car and then charge you for the new part, after THEY broke it. Also took well over a month for them to source only two bolts, then tried to charge me $77 for them (they’re $15 each from the manufacturer). Highly unprofessional, lazy, and doesn’t do their jobs right. If you ever need an alignment, go to Shadden’s instead.
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December 2023 by Jim Kenney
Michael, my service advisor exceeded my expectations. He was very accommodating, explained the features of the tires which I purchased, he was responsive to my questions. I wished he worked at my local Firestone store in Port Orange Florida. Michael is definitely management material!!! Please recognize Michael for me as he provides superior customer service.
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December 2023 by Malachi W.
There customer service sucks. I went there because my tier was flat and all they did was put air in it. And when I went back to try and get it fixed they told me we can't do that right now. So now I'm out of luck till I can get my tire repaired. Don't go to Firestone there's way better places out there.
