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November 2023 by D Townsend
This is the worst app for biometric access, you have to redo all your information every week.
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October 2023 by Brendol Breadwar
This is the place I chose to build my credit. I took out a credit loan years ago, with my father to co-sign. Now I am being told I “do not have a credit score,” in my biggest time of need, and “nothing can be done about it.” It is absolutely insane to hear that, while I was actively looking at my credit score online. I spend YEARS with this bank, just to basically get slapped in the face for it. Unacceptable behaviour, even if it was non-human error, there should of been more effort to try and find my credit score, considering it 100% exists. In no reality should I have been denied for something that isn’t even true.
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October 2023 by Todd Pomponio
Absolutely the worst place to bank. Constant money holds, terrible at communicating, very rude service from Lisa. My card had a fraud charge on it so the bank closed the card but failed to even mention it to me. When I finally got ahold of them, they said they will send a new card. Here I am TWO WEEKS later STILL without a card. I called to inquire about when I would get it and they said they just mailed it yesterday. I have bills that are past due, a car payment and insurance past due all because they can’t learn how to us basic mail. I recommend everyone use ANY OTHER BANK BESIDES THIS TERRIBLE INSTITUTION !!!!
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August 2023 by Tim Werre
We were in there today and they went out of their way to help us resolve a situation which wasn't their responsibility. THE BEST customer service! Thanks again!
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July 2023 by Tanner Heiser
If you want unreasonable bank practices; use this bank. Constant money holds, low zelle limits, rude condescending customer service. Go here. I spoke with Courtney who I found very rude and sarcastic. I am newish to the area and this is not the bank for you.
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May 2023 by Larry Fowler
The it's like family ? ❤️ every one is treated as a person not a number
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January 2023 by EllieMae Clampett
From the time we moved here & Michelle helped me open our the checking & savings acct and then my dad's. She is the most kindest & professional bank employee we've all ever dealt with, (my husband & my dad agree!)...and that was 6 months ago and to this day everytime we go into our FNBOT here in Cookeville which is usually once a month EVERY TELLER & Everyone is always so kind, professional & helpful... By far the best bank any of us have ever had.Excellent Customer Service from top to bottom.?
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July 2022 by Allan H.
Have been with this bank for several years now. The customer service is very good in person and also by phone. The tellers, loan officers, and customer service at this branch are polite, courteous, and most of all helpful.If there is any issue, they are there to help you out. The hours are not too bad since they are open on Saturday. I wish they were open a little later in the day, but that is ok. Most all banks around this area close about the same time as well.- The parking lot is clean, big and helpful for even businesses that have to pull a trailer around for what they do. The front, right side (southern area), and back of the bank is where all of the parking areas are.- The exterior of building and landscaping looks great.- The interior is big, clean and has a pleasant atmosphere with the friendly crew there.- The drive thru is large with several lanes. Just look for the “open” lit signs to know which lanes to use. They are pretty quick here. For some reason most people gravitate to the far left drive thru lane (even when other lanes are empty that are open).- The overall rates/fees for personal and business accounts are very reasonable and usually the best in town.
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April 2022 by Carmen EllieMaeClampett
From the time we moved here & Michelle helped me open our the checking & savings acct and then my dad's. She is the most kindest & professional bank employee we've all ever dealt with, (my husband & my dad agree!)...and that was 6 months ago and to this day everytime we go into our FNBOT here in Cookeville which is usually once a month EVERY TELLER & Everyone is always so kind, professional & helpful... By far the best bank any of us have ever had.Excellent Customer Service from top to bottom.?
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March 2022 by Carmen NoneOfYourBusiness
From the time we moved here & Michelle helped me open our the checking & savings acct and then my dad's. She is the most kindest & professional bank employee we've all ever dealt with, (my husband & my dad agree!)...and that was 6 months ago and to this day everytime we go into our FNBOT here in Cookeville which is usually once a month EVERY TELLER & Everyone is always so kind, professional & helpful... By far the best bank any of us have ever had.Excellent Customer Service from top to bottom.?
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May 2020 by Vickie Herron
Great service and awesome people
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August 2018 by Jacob Woody
The tellers here are all very friendly and , preform their job quickly & accurately...
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February 2018 by Ben Jo
Called to ask if they could transfer money from my tax return card into my account and they said it wasn't a problem at all. Went up there and they said they couldn't do it and were borderline rude
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January 2018 by saeed almsafri
I Went to cash a check today. So racist !! No Smile ! Nothing, she even throw the money on the table saying that's it ! Take it !
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April 2017 by Mountain Mama
Jennifer and Dawn were fantastic and welcomed our family to Upper Cumberland banking in the most hospitable way!
