-
November 2023 by Stephanie Armes
Best service I have ever had! I highly recommend Freeman Tire! I had a flat, they did a service call, got me back on the road within an hour!!! I will be doing more business with these folks and I'm from Crossville!!! Great job, Guys ?
-
November 2023 by Dan Phelps
Excellent service and experience. My first time there and needed a screw removed from a tire and they found a screw and nail and patched both. I also had a brake light replaced. The most amazing part, they didn’t charge me a dime. I’ll definitely go back when I need new tires. Way to go Freeman!
-
November 2023 by Stephanie Eller
They used to be the best. Now they over charge and have let us down in so many ways.. Example 1; husband called about getting a new tire they made the appointment (we thought) and told him to put his in the lock box as we left overnight so that it would be started in the morning, get there ample time after appointment, they had never started because who ever he initially talked to never started a ticket.. Example 2 needed the another tire replaced 3 month later. They told me the car was out of alignment, and they do that for $99. So okay get that all done come to pick up car and somehow now the alignment is billed at $129. I point this out mildly annoyed as I had just heard them tell 3 elderly drivers the same thing they had told me. Example 3; over the course of the year we continuously had issues with one tire losing a few pounds of pressure each month. Unless driven on the highway and then it dropped quickly.. come to find out after having to make an emergency stop on our way to Nashville Freeman tires did not seal our tire properly..Great Job Freeman?
-
November 2023 by XxBugsxX Here
This place is friendly and care about customer service. I will take all my car needs to Freeman tires. I will recommend them to everyone. They have a loyal customer here. Side note. Year ago I was sitting on the interstate with a flat. They stayed opened on a Saturday evening to fix my tire because it had to be towed. I think it's a sister to this store.
-
November 2023 by Ron Nassar
Arrived at rhis business with a leaking tire with no appointment. There were several customers ahead of me who had service appointments. However the staff advised that, if I were willing to wait for a short time, they could likely get me into their work que. 45 minutes later they had removed a large screw from my front tire, plugged the puncture, and I was on my way again. Freeman has provided this service several to me times in the past for a very reasonable price. Friendly people who will go out of their way to help their customers.
-
November 2023 by Allen Frazier
Very nice people who genuinely care about helping people. Always answer any question and always be willing to help when they can. Great work and service and hands down the best shop to go to and the only shop I go to.
-
November 2023 by Wilca Llano
Great service! They truly care about their customers! I was in a bind and they stayed late to take care of me. It was above and beyond and very much so appreciated. I will always only go to Freeman Tire for my tire needs! Thanks again!
-
September 2023 by Molly Garrett
Freeman Tire Discounters got me in quickly got four tires mounted and balanced in less than 25 min. Their staff was extremely friendly, conscientious of every need I had even took the time to kindly explain everything to me. I definitely will be returning for my FREE alignment, you asked when it would happen it just did you ask when it would happen it just did.
-
September 2023 by Jonathan Stem
I called to have tires put on my truck. I already knew what tires I wanted but I needed a shop who could put them on, balance, align,etc. The price I paid out the door for a complete set was very reasonable in my opinion. It took maybe a day and a half max between ordering the tires, since they did not have them in store, and taking my truck back home. I was contacted at all points along the serivce and was met with a respectful team member in store and over the phone.
-
September 2023 by Haley Ladd
I had a great experience. To start I got quotes from several other places ranging around $130 to replace a tire sensor , but when I called Tire Discounters they quoted me around $75..... I am a young girl and was expecting to get taken advantage of at a mechanic shop, but here I did not. It turns out the place I went before did not calibrate my tire sensors after putting my new tires on and instead of charging me for a tire sensor and telling me they changed and fixed it, they had a conversation with me and told me what was wrong and calibrated it free of charge. I will highly recommend to ANYONE around here. Thank you.
-
August 2023 by Angela C.
Shout out to Dayne. He's a resolution GENIUS if you need tires and want good service this is the place.Thank you Dayne
-
August 2023 by Holly Perry
Wonderful experience. Having a terrible day. Missed my appointment, and I am wobbling terribly. The guys were so awesome. Took me late acted like I was not jerk for screwing up their schedule. Then they apologized for the wait. Like it wasn't 100% my fault. On top of just being really nice folks my wobble is gone. It's absolutely beautiful to drive just like new. Price was great. I will definitely be back for all of my tire work. Definitely changed my day for the better
-
August 2023 by Ashalee Hindman (Ash)
Freeman Tire has gone above and beyond when it comes to customer service. The mechanics know what their doing when it comes to servicing and performing major work on your vehicle. If after you leave the shop still experiencing issues, they will offer do fix the problem at no charge. If for whatever reason you are unable to get a ride home after dropping off your vehicle or if you need a ride to come get your vehicle, they will offer to pay for an Uber. They do accept walk ins but time slots to get your vehicle serviced is normally full so I would suggest making an appointment. Highly rated tire shop for sure
-
July 2023 by Michael R.
So, my wife goes in to get her semi annual tire rotation since it was included when we bought the tires. That was when it was really Freeman Tires. Now since it was sold, it is Freeman Tire Discounters. As I said, she gets the tires rotated there - there ONLY - every six months. Well, this time she is told that one of her tires has a "cross thread" problem on one of the lugs and is told it probably happened last time it was rotated and torqued too tight. She is leaving for a long highway trip and is told that it will cost $150 to repair and take 1 1/2 hours to perform. She was heading to a doctor appointment and the guy told her that she would be fine and to make an appointment for when she returns. Fine?? My backside!! There is a reason tires have 5 studs and 5 lugs - NOT 4 good studs - one broken stud and now 4 lug nuts. Why was this not addressed immediately? Why do they think I'm going to pay for what they did? Someone has some explaining to do.
-
July 2023 by Adam M.
I stopped in for a quick tire rotation and balance. Mathew one of the owners, informed me that one of tires failed their balance machine test and needed to be replace as it indicates a manufacture defect within the tire.He quotes me $240 for a tire that is similar but not an exact match. Since I was driving 2000 miles the next few days I had to buy 2 so they'd match of course.I asked Mathew about the process for Bridgestone warranty on the tires I had because they were less then 18 months old. He said they only warranty the tires they sale, and if they warranty replaced my tire the manufacture may not agree with their decision and pay them for replacing the tire.Ok, so while I was waiting I called Bridgestone, who advised me that as a certified retailer for their tires, it is their contractual obligation to warranty their tires so long as they were purchased from another authorized retailer. Upon confronting Mathew with this information, he said he can run his business how he wants and that Bridgestone can't tell him how to run his business. So this young obvious nepo business owner puts profits over customer service and gets a 1 star review for bad business ethics. If I can get a hold of Bridgestone, then they certainly could have as well and at least called them to see about warranty replacing the tire.
